MyLivingChoice

Complete Care At Middlebury

778 Middlebury Rd

4.5(96 ratings)

Complete Care At Middlebury — photo 11 / 5

Quick Facts

Total units
58
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
58
Facility size
Small, intimate setting described as quaint
Rehab focus
Programs aim to reduce preventable hospital readmissions

What Families Think

Families of residents at Complete Care at Middlebury consistently praise the hands-on kindness of aides, nursing staff, and physical therapists, along with a clean, small, and calm environment. Several reviewers highlight rehabilitation outcomes and attentive staff, though one family reported a serious billing and insurance headache tied to administrative advice.

The Good

  • Aides described as compassionate, attentive, and respectful
  • Physical therapy staff praised for helping patients regain strength
  • Facility repeatedly described as very clean, no odors
  • Small, quiet setting with private courtyards
  • Administrative and social work staff called helpful and responsive
  • Staff seem happy, unusual for nursing facilities per reviewer

The Bad

  • One report of a difficult insurance-switch process causing lasting billing problems
  • One mention of dated decor inside the facility

AI-generated from reviews and community data.

About Complete Care At Middlebury

Complete Care at Middlebury is a skilled nursing facility offering post-acute care and long-term care services in Middlebury, Connecticut. The community tailors its services and support to ensure residents experience comfortable, enriching, and engaging care throughout their stay.

The facility has developed programs designed to support patients through rehabilitation and recovery. These programs celebrate patients when they reach their rehabilitation goals and successfully transition home, while also implementing strategies to reduce preventable hospital readmissions following post-acute stays. The therapy department works to help residents live to their highest potential.

Nursing staff including RNs, LPNs, and nursing assistants provide warm, personal care to residents. The facility maintains a clean environment and offers recreation activities as part of its enrichment programming. Staff members are described as available and responsive to family questions and concerns regarding resident care.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

4.5overall · 96 ratings combined

4.5★ on Google (96)

Tina Mennillo

Jun 2026

via Google

I’ve been here just one day and so far it’s a five and I don’t think it’s because of my presence. I see them speaking and treating other patients the same way they treat mine. My lady is 96 years old and had a stroke so she’s here for rehabilitation and she had two private aides, me and another girl, And even though she Is here, her son wants us to still be here with her. Ashley, and another Ashley, and Flo Were just a few of the aides that I Encountered during my first day there. Flo managed the site until Ashley and Ashley were able to get there to conduct a beautiful Event of re-potting flowers With some of the ladies that live there In the beautiful and peaceful courtyard that they have all the way to the left side of the building. During the repotting event, her physical therapists Bill, Victoria, and Valina (I hope I Spelled the last name right and if I did not, I apologize) Came to get her for a session. They made my Lady feel very important and they were so gentle and helpful. After her physical therapy session, I received a “carrot” For her right hand, which is paralyzed after the stroke because my Lady is so concerned about her right arm and hand, not being as it used to be. Because this was just her second day of physical therapy the physical therapist wanted to wait before they gave her some type of splint, which makes a lot of sense. But because of that they made a way to accommodate me. When my Lady was in need of cleaning, the girls were right there. I am amazed at the amount of organization and preparation that goes into running this facility. All of the employees seem happy this really floored me because I’m not used to that in a nursing facility. Most nursing facility employees are very unhappy. This facility is beautiful the landscaping, the little tiny courtyards around the building for privacy. Lend a sense of peace like you’re at home. At the end of the day, I was sending her son a verbal text message in the lobby and the Director happened to walk by. I apologize for not remembering his name, but he is the administrator of this facility. He overheard me and actually stopped his exit and came over to me and told me that he would make sure everything was done to accommodate my Lady. I want to express that I have never been inside a nursing home or rehabilitation facility short-term or long-term that smelled of Febreze, lol. This is the cleanest facility I have ever seen. It is very small and quaint, and even the patients are happy which is very unusual to me. It was a blessing to see my lady in such a place. I can only hope when I become this stage and have to be sent somewhere that it is a place like this.

karen Morelli

Mar 2026

via Google

Everyone has been responsive to my questions and the staff is positive with a sense of humor that helps a whole lot. I posted this while my husband was in the facility. 5 stars for the nursing staff and medical aides which were great. The administration not so much. Talked me into switching my husband's insurance and it has been a nightmare trying to get him back on my plan with Aetna. The administrator made it sound like it would be easy to just switch back when he left. Not even close. I have been trying since mid August to undo what was done. My managed care plan may be beyond the time I can reinstate him through open enrollment. I am furious

Carol Tenerow

Mar 2026

via Google

Great administration and team, all around awesome building. One of the better nursing homes in the area. Small, clean, great rehab, fun staff, 10/10 would recommend

PATRICIA THERIAULT

Feb 2026

via Google

My Mom had a positive experience at Complete Care. Having to send our mom to rehabilitation center was very difficult, but necessary to her recovery. We chose Complete Care after careful consideration and we felt confident that she was in caring and capable hands. The aides were consistently professional, compassionate, and attentive. They treated my mom with kindness and respect every single day, which meant the world to our family. The administrative staff was always helpful and responsive, making the process smooth and much less stressful. A very special thank you to the social worker, who was incredibly knowledgeable and guided us through all the paperwork. Their support truly eased our burden during a difficult time. The physical therapy staff was amazing — their dedication and expertise helped my mom regain her strength and get home sooner than we expected. We are so grateful for their encouragement and hard work. I also want to recognize Wanda, who truly went above and beyond. She stood out for her exceptional care, compassion, and attention to detail. We always felt that she treated my mom like family. We are deeply thankful for the entire team and would highly recommend this rehabilitation center to anyone in need of excellent care.

Patricia Votre

Dec 2025

via Google

The staff was very helpful, very knowledgeable, supportive. The place is small , has an old decor but it’s clean , does not smell, which is a big one for me and I’m very thankful that my mother in law is in good hands . I definitely recommend if you are looking for a place that do care for our elderly family members .

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Frequently Asked Questions

What types of care does Complete Care At Middlebury offer?

Complete Care At Middlebury offers Skilled Nursing / Long Term Care.

Where is Complete Care At Middlebury located?

Complete Care At Middlebury is located at 778 Middlebury Rd in Middlebury, Connecticut.

What do families say about Complete Care At Middlebury?

Families of residents at Complete Care at Middlebury consistently praise the hands-on kindness of aides, nursing staff, and physical therapists, along with a clean, small, and calm environment. Several reviewers highlight rehabilitation outcomes and attentive staff, though one family reported a serious billing and insurance headache tied to administrative advice.

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