MyLivingChoice

Complete Care at Maple Grove (St. Mary's Care and Rehab Center)

3401 Maple Grove Dr.

4.2(57 ratings)· Madison average: 4.2

Complete Care at Maple Grove (St. Mary's Care and Rehab Center) — photo 11 / 5

Quick Facts

Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
184
Rehab focus
Structured rehab programs to reduce hospital readmissions

What Families Think

Reviewers frequently praise the rehab therapy staff, nursing team, and cleanliness at Complete Care at Maple Grove, with many describing successful post-surgical recoveries and compassionate end-of-life care. However, a notable number of reviews describe inconsistent staffing, slow response times, communication breakdowns with families, and occasional rudeness from staff, particularly around call-button response and medication timing.

The Good

  • Strong praise for physical and occupational therapy teams
  • Many reviewers describe facility as clean, odor-free
  • Compassionate care noted for memory care and end-of-life patients
  • Multiple reviewers highlight caring, attentive nursing staff
  • On-site pharmacy mentioned by a reviewer
  • Family dining rooms available for visits

The Bad

  • Multiple reports of slow response to call buttons for help
  • Several reviewers cite inconsistent staffing and shift-to-shift care
  • Some reports of rude or dismissive staff interactions
  • One serious report of delayed emergency response to a health decline
  • One report describes reliance on undertrained outside agency staff

AI-generated from reviews and community data.

About Complete Care at Maple Grove (St. Mary's Care and Rehab Center)

Complete Care at Maple Grove is a skilled nursing community offering post-acute, skilled nursing, and long-term care services. The community emphasizes tailoring its services and support so that each resident's stay is comfortable, enriching, and engaging.

The care team focuses on individualized attention, adjusting care plans to meet residents' day-to-day needs. Descriptions of the environment note that it is calm, quiet, clean, and odor free, with staff described as friendly, accommodating, and respectful in their interactions with residents.

For patients recovering from illness or surgery, Complete Care at Maple Grove has developed a series of rehabilitation-focused programs. These programs are designed to support patients through their recovery journey, celebrate milestones when rehabilitation goals are reached, and help patients transition successfully back home. The community also implements strategies aimed at reducing preventable hospital readmissions following a post-acute stay.

Daily life at the community includes food choices intended to satisfy residents' appetites and activity programming meant to keep residents engaged and stimulated.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

4.2overall · 57 ratings combined

4.2★ on Google (57)

Al Lorenz

Jul 2026

via Google

My wife was was just transferred to Complete Care for rehab yesterday after 18 days in the hospital. When we arrived at least 5 people greeted her at the door and welcomed her and said they were glad we had chosen to come to them for her care and that their number one mission was to get her strong enough and confident enough and instructed to be able to safely return home where she really wanted to be! My wife had never been to a skilled nursing facility before and didn’t know what to expect so she was very anxious! The 2 supervisor nurses that we met; Ashley and Henry went way above and beyond our expectations to try calm her fears and make her feel safe! We met a number of CNAs that went out of their way to help her! The physical therapist came in for the initial assessment she really believed that she could help my wife get home safely and in a reasonable time frame! The food was very good and more like a restaurant than a nursing facility! I was confident that we made the right decision to go there and we would be happy with her care and outcome!

Linda Schmalz

Jul 2026

via Google

My mother was a resident in the Memory Care unit for 2 1/2 years. She received exceptional care and the staff across the board were caring, attentive and so sweet with my mom. Blessed to have had her in the care of this facility.

Judy Wheeler

Jun 2026

via Google

Complete Care has been outstanding assisting with the end of life care with our Father and assisting with our Mothers care. I cannot say enough positive words for Ashley in nursing, Tasha in nursing, the CNAs, the positive words from the cleaning staff Johnny and Suzanne. The kindness and support has been deeply appreciated by our family.

Brian Haas

Apr 2026

via Google

The staff are very caring and always answer any questions.

Roylene Galbraith

Mar 2026

via Google

My Dad participated in an activity of the day in the sun room which was fun for all the participants. He really enjoyed it.

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Frequently Asked Questions

What types of care does Complete Care at Maple Grove (St. Mary's Care and Rehab Center) offer?

Complete Care at Maple Grove (St. Mary's Care and Rehab Center) offers Skilled Nursing / Long Term Care.

Where is Complete Care at Maple Grove (St. Mary's Care and Rehab Center) located?

Complete Care at Maple Grove (St. Mary's Care and Rehab Center) is located at 3401 Maple Grove Dr. in Madison, Wisconsin.

What do families say about Complete Care at Maple Grove (St. Mary's Care and Rehab Center)?

Reviewers frequently praise the rehab therapy staff, nursing team, and cleanliness at Complete Care at Maple Grove, with many describing successful post-surgical recoveries and compassionate end-of-life care. However, a notable number of reviews describe inconsistent staffing, slow response times, communication breakdowns with families, and occasional rudeness from staff, particularly around call-button response and medication timing.

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