Bridget Ervin
Jun 2026
A pleasure to meet the staff last week. This facility has a vibrant LTC community and offers a personal touch when it comes to short term rehab.
1 / 5Quick Facts
- Total units
- 180
- Medicare rating
- 3 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 180
- Inspections
- View history (34 citations)
- Room type
- Private rooms offered for rehab patients
- Care goal
- Focus on reducing preventable hospital readmissions
CMS Care Compare
What Families Think
Reviews of Complete Care at Laurelton are mixed: many families praise the therapy team and certain staff members by name, while at least one family reported a serious safety incident with a family member's care in the first day of admission. Overall Google ratings are strong, but the range between five-star and one-star experiences suggests inconsistency in day-to-day care quality.
The Good
- Therapy department frequently praised by name
- Staff described as warm and welcoming by families
- Long-term residents report noticeable improvement over time
- Front-office staff singled out for friendliness
- Director of Nursing responsive to out-of-state family in one case
The Bad
- One serious report of delayed pain response and neglect
- One report of unaddressed fever and flu diagnosis
- Slow call-button response times noted by a reviewer
- One reviewer flagged meal variety, taste, and presentation issues
AI-generated from reviews and community data.
Complete Care at Laurelton is a senior living community in Brick, New Jersey offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.4 out of 5 across 367 reviews.
About Complete Care at Laurelton
Complete Care at Laurelton is a post-acute, skilled nursing, and long-term care facility located in Brick, New Jersey. The community offers tailored services and support designed to provide a comfortable, enriching, and engaging care experience for its residents.
The facility specializes in rehabilitation and recovery programs, with a focus on helping patients achieve their rehabilitation goals and successfully transition home. Staff work to implement strategies that reduce preventable hospital readmissions following post-acute stays. The therapy department is noted as a key component of care, supporting residents in accomplishing goals such as regaining mobility and independence to return home safely.
Complete Care at Laurelton offers private rooms for rehab patients and provides comprehensive services including therapy, nursing care, and nutrition planning. The facility maintains clean, comfortable accommodations and emphasizes a collaborative approach between patients and staff throughout the recovery process.
Types of Care at Complete Care at Laurelton
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Complete Care at Laurelton
4.4overall · 367 ratings combined
4.4★ on Google (367)
david lombardi
Apr 2026
They take much too much time to answer their call when the patient pushes their button because of the patient's needs. When they do come in to ask the patient they don't look happy they just turn around and they leave but they do come back in 4 minutes or 5 minutes again not acceptable. We only been there four days and we do have a male nurse who understands and tends to her needs which is what we appreciate . I must admit there was a toss up between rehabs but I do question my selection at this time. I'm hoping the next couple of days all will be better but if not there is another place I could bring her that has a a five rating.
Matthew Dohn
Feb 2026
I would absolutely recommend Complete Care at Laurelton to a loved one. From the moment I walked in the door Danielle made me feel welcomed and confident that this facility does things right. Her team not only ensures their patients are well taken care of but they strive to bring out the best in each patient any way they can!
Beth Cafone
Jan 2026
Please do not send your loved one here!! My mother was here less then 24 hours and we had called 911 to have her taken back to the hospital. She was completely unsafe and in danger. When I first arrived after she was admitted I heard someone screaming HELP ME!! It turned out it was my mother. She was very uncomfortable so they gave her a pain killer. She eventually dozed off and I left for the evening. I had called in the early morning hours to see how she was and was told they “sedated” her. I got there very early later that morning to find my mother crying out in pain again and no one was helping her. While I was trying to find someone to answer my questions my wife arrived and went into her room and found her calling out that she wanted to die. Earlier that morning someone had tried to feed her solid food and left a chunk of food in her mouth. I had to alert the nurses and it was then that they swept her mouth taking out the un-chewed food. I asked to speak to someone about someone leaving food in her mouth and the director of nurses, Kianna, came in to my mother’s room with a very bad and defensive attitude. She said there wasn’t anything in my mothers mouth. When we asked her questions about what was going on with my mother she was more worried about covering up and making excuses. When we asked to speak to the doctor in charge Kianna said do you want me to call 911 and you can take her out??? That was the only thing she did that was right because a half hour later she was back in the er with 101.6 fever and tested positive for the flu. No one even realized at the facility that my mother was sick. Also when the nurse went to draw blood at the hospital she found a tourniquet that was left tied tightly to my mothers upper arm. The nurses were actually appalled at the neglect. My mothers arm was swollen and in pain because of their negligence. We spoke to the head director and he seemed like he couldn’t care less about any of this that was going on. This facility needs to be reported ASAP!!!!!!
Keishla Figueroa
Dec 2025
My abuela Doris has been at the facility for over 2 years and in the recent months I’ve seen such a positive change. We recently took her out on pass for the holiday and saw for ourselves the improvements she’s been talking about. Akisha has been wonderful along her staff Rosa, Chana, Daisy and especially Mercy. The Director of Nursing Kiana is involved and attentive responding to any concerns us family have immediately especially since we are out of state. I can’t forget both receptionist named Mary and Danielle from the front office they are always sweet and welcome us with friendly vibes. Therapy Department is AMAZING she loves Scott and Kristen and is thankful for all they’ve done. One constructive suggestion the kitchen meals need a little improvement in variety, taste and presentation. Overall we are grateful for my cousin Cristina the activity director for recommending the facility she works at because this long transition for my abuela has been life changing.
Government Inspection History
6 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 24, 2026Health Complaint1 citation
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 23, 2026
Jun 13, 2025Fire Safety StandardHealth ComplaintHealth Standard10 citations
Have exits that are accessible at all times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 1, 2025
Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 1, 2025
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 1, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 1, 2025
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 1, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 1, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2025
Assess the resident when there is a significant change in condition
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2025
Apr 24, 2025Health Complaint2 citations
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 6, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 6, 2025
Dec 23, 2024Health Complaint1 citation
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 3, 2025
Feb 9, 2024Fire Safety StandardHealth ComplaintHealth Standard16 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedCorrected Feb 21, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2024
Have a plan that describes the process for conducting QAPI and QAA activities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2024
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 21, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024
Develop and maintain an Emergency Preparedness Program (EP).
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024
Oct 19, 2021Fire Safety StandardHealth Standard4 citations
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 3, 2021
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 3, 2021
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 3, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Complete Care at Laurelton offer?
Complete Care at Laurelton offers Skilled Nursing / Long Term Care.
Where is Complete Care at Laurelton located?
Complete Care at Laurelton is located at 475 Jack Martin Blvd in Brick, New Jersey.
What do families say about Complete Care at Laurelton?
Reviews of Complete Care at Laurelton are mixed: many families praise the therapy team and certain staff members by name, while at least one family reported a serious safety incident with a family member's care in the first day of admission. Overall Google ratings are strong, but the range between five-star and one-star experiences suggests inconsistency in day-to-day care quality.
How did Complete Care at Laurelton do on recent health and safety inspections?
Complete Care at Laurelton had 6 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Complete Care at Laurelton?
Submit the Request Information form on this page to connect with Complete Care at Laurelton and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Complete Care at Laurelton? Claim this listing to update photos, pricing, and details. It's free.
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