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Complete Care At Kimberly Hall North

1 Emerson Dr

4.6(188 ratings)· Windsor average: 4.3

Complete Care At Kimberly Hall North — photo 11 / 5

Quick Facts

Total units
150
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
150
Care Setting
Includes a dedicated memory care unit on-site
Therapy Access
On-site PT, OT, and speech therapy offered
Stay Type
Supports both short-term rehab and long-term care

What Families Think

Families of short-term rehab patients and long-term residents generally describe attentive nursing staff, active therapy programs, and a clean, welcoming environment. Google reviews are largely very positive (4.6 average), though one serious complaint describes neglect and mistreatment. Overall, most reviewers highlight strong rehabilitation outcomes and caring individual staff members.

The Good

  • Reviewers praise nurses for kindness and timely medication
  • Strong PT/OT/speech therapy support noted by patients
  • Multiple reviewers call facility clean and welcoming
  • Staff described as friendly and attentive to residents
  • Daily activities and events for residents to join

The Bad

  • One report of neglect, unfed resident, and missing belongings
  • One reviewer described staff as rude and dismissive

AI-generated from reviews and community data.

About Complete Care At Kimberly Hall North

Complete Care at Kimberly Hall North in Windsor, Connecticut offers post-acute, skilled nursing, and long-term care services. The community tailors its services and support to create a comfortable, enriching, and engaging environment for residents.

The facility has developed a series of rehabilitation programs designed to support patients through their recovery journey. These programs celebrate patients as they reach their rehabilitation goals and transition home, involving collaborative efforts between patients and staff. The community also implements strategies to reduce preventable hospital readmissions following a successful post-acute stay.

Complete Care at Kimberly Hall North includes a memory care unit as part of its offerings, providing specialized care for residents with cognitive decline. The facility maintains a clean environment throughout the building and emphasizes attentive care tailored to individual resident needs.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

4.6overall · 188 ratings combined

4.6★ on Google (188)

Carl Wright

May 2026

via Google

This facility provides the necessary amenities and care for my mother’s medical needs. Over the past 6 months my mother has acclimated and transitioned well to her new living environment. In addition, there are a multitude of events and daily activities for patients to attend or participate in. I’d like to thank all the staff members, ( Nurses, CNA’s, PT, administrators, MD’s APRN’s, Housekeepers, Kitchen Staff, Grounds Keepers and Engineering staff) for all the wonderful work that they provide. Thank you so much Kimberly Hall-North for making the quality of life much better for my mom and our family.

Stephen Shackway II

May 2026

via Google

I came too Kimberly Hall North for short-term rehab,I gotta say that my nurse Michelle was very kind and gave me my meds on time, she's going to be missed as Im going home on Sunday,May 24th,2026 back for further rehab.My other nurse Kelly at night took care of me giving me my meds on time and caring for my needs.If I ever had a problem I would contact Kate,the Social Worker who is always positive for my needs.Also,I met all the workers and may have forgotten their name but I would ask them and again and again I asked their names with no problems.I would always get a smile from the people who said hi too me,guess what?,,I met with Stephanie who is Administrator and I had too con her in giving me a pink flower 🌺 too plant in my garden too remember the good times here at Kimberly Hall North.This is my second time here in less than a year because of a stroke that hit me twice.My other nurse who is unit manager,her name is Cheryl is also kind,friendly and helpful is always a watchful eye.Now the food is awesome like a 5 star restaurant,I've never refused any meal given too me.Everyone here,my doctors put me on the right medication and I feel good like a human, FINALLY!!!,I'm writing this review too tell the public that it's like a family here.,and one more thing,my physical therapy is going well. I have P.T.,O.T.,and Speech therapy every 3 too 4 times a week and I made progress in my walking, energy,and speaking clearly and getting better everyday at it.When I went too the hospital for a week I requested this rehab, Kimberly Hall North,since I remember the care I got from all of them the last time.This is a place where you have skilled workers doing their jobs too make you feel better,and believe me people whenever you need help,this is the place too come.I know it and I'm proud too tell you all about it.Remember,short term or lifetime,come too Kimberly Hall North for future help or retirement.Sincerely, Stephen Shackway II. May 21,2026.

Rob Foster

Apr 2026

via Google

If you want your relatives mistreated, ignored in their time of need, and have their belongs go missing then this is the place for you. The staff, other than the front desk, were extremely snappy and rude. If you don't like your job find another line of work instead of mistreating elderly patients. My grandmother went unfed for god knows how long, and in reports it was being said they were feeding her. Do not send your family member here if you care about their wellbeing. I went to visit my relative every day for a week and not once did I witness the staff attempt to feed her. The only time I had a "positive" interaction with anyone here was getting b.s sympathy when she finally had passed and it's a relief to me she doesn’t have to live in such a terrible facility anymore.

Pam Urban

Apr 2026

via Google

Amazing warm hearted staff. With the start of Kelly… you truly have a heart of gold. To Kate… appreciate you more than you know. And to everyone else I had contact with. Apologize as names left me but you all will be remembered and keep being amazing. Your jobs are not easy but the care you give is just the best.

Amber Colbert

Sep 2025

via Google

I thought it was a very nice clean facility. The staff was friendly. Patients would speak. This is my mom, Mary Matthews who was just brought in yesterday, 8/14/2025. Thank you all for caring. 9/1/25 - I visited with Ma today it was positive. I braided her hair. She was getting ready to eat lunch . I had prayer with mom always before I leave. Thank you all for caring for her. 9/10/2025 - I had a nice visit with Ma, she laughed and talk with me we looked at videos on the phone and had some laughs. Before I departed for the evening we had prayer. God is a good God. The Loves you Ma, be blessed at all time. AMEN HALLELUJAH. 9/17/2925 - We thank God for His goodness and His mercies towards us all day. We give Him praise. Thank God for my mother being positive. She loves the Lord. I try to keep her encourage Everytime I go up to see her. It's a blessing. I pray mom will get better. Thank you all for taken care of her. May God bless you all real good. AMEN! PRAISE THE NAME OF JESUS.

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Frequently Asked Questions

What types of care does Complete Care At Kimberly Hall North offer?

Complete Care At Kimberly Hall North offers Skilled Nursing / Long Term Care.

Where is Complete Care At Kimberly Hall North located?

Complete Care At Kimberly Hall North is located at 1 Emerson Dr in Windsor, Connecticut.

What do families say about Complete Care At Kimberly Hall North?

Families of short-term rehab patients and long-term residents generally describe attentive nursing staff, active therapy programs, and a clean, welcoming environment. Google reviews are largely very positive (4.6 average), though one serious complaint describes neglect and mistreatment. Overall, most reviewers highlight strong rehabilitation outcomes and caring individual staff members.

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