MyLivingChoice

Complete Care At Kimberly Hall North

1 Emerson Dr

4.6(188 ratings)· Windsor average: 4.3

Complete Care At Kimberly Hall North, photo 11 / 5

Quick Facts

Total units
150
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
150
Care Setting
Includes a dedicated memory care unit on-site
Therapy Access
On-site PT, OT, and speech therapy offered
Stay Type
Supports both short-term rehab and long-term care

What Families Think

Families of short-term rehab patients and long-term residents generally describe attentive nursing staff, active therapy programs, and a clean, welcoming environment. Google reviews are largely very positive (4.6 average), though one serious complaint describes neglect and mistreatment. Overall, most reviewers highlight strong rehabilitation outcomes and caring individual staff members.

The Good

  • Reviewers praise nurses for kindness and timely medication
  • Strong PT/OT/speech therapy support noted by patients
  • Multiple reviewers call facility clean and welcoming
  • Staff described as friendly and attentive to residents
  • Daily activities and events for residents to join

The Bad

  • One report of neglect, unfed resident, and missing belongings
  • One reviewer described staff as rude and dismissive

AI-generated from reviews and community data.

Complete Care At Kimberly Hall North is a senior living community in Windsor, Connecticut offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 188 reviews.

About Complete Care At Kimberly Hall North

Complete Care at Kimberly Hall North in Windsor, Connecticut offers post-acute, skilled nursing, and long-term care services. The community tailors its services and support to create a comfortable, enriching, and engaging environment for residents.

The facility has developed a series of rehabilitation programs designed to support patients through their recovery journey. These programs celebrate patients as they reach their rehabilitation goals and transition home, involving collaborative efforts between patients and staff. The community also implements strategies to reduce preventable hospital readmissions following a successful post-acute stay.

Complete Care at Kimberly Hall North includes a memory care unit as part of its offerings, providing specialized care for residents with cognitive decline. The facility maintains a clean environment throughout the building and emphasizes attentive care tailored to individual resident needs.

Types of Care at Complete Care At Kimberly Hall North

Memory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Complete Care At Kimberly Hall North

4.6overall · 188 ratings combined

4.6★ on Google (188)

Carl Wright

May 2026

via Google

This facility provides the necessary amenities and care for my mother’s medical needs. Over the past 6 months my mother has acclimated and transitioned well to her new living environment. In addition, there are a multitude of events and daily activities for patients to attend or participate in. I’d like to thank all the staff members, ( Nurses, CNA’s, PT, administrators, MD’s APRN’s, Housekeepers, Kitchen Staff, Grounds Keepers and Engineering staff) for all the wonderful work that they provide. Thank you so much Kimberly Hall-North for making the quality of life much better for my mom and our family.

Stephen Shackway II

May 2026

via Google

I came too Kimberly Hall North for short-term rehab,I gotta say that my nurse Michelle was very kind and gave me my meds on time, she's going to be missed as Im going home on Sunday,May 24th,2026 back for further rehab.My other nurse Kelly at night took care of me giving me my meds on time and caring for my needs.If I ever had a problem I would contact Kate,the Social Worker who is always positive for my needs.Also,I met all the workers and may have forgotten their name but I would ask them and again and again I asked their names with no problems.I would always get a smile from the people who said hi too me,guess what?,,I met with Stephanie who is Administrator and I had too con her in giving me a pink flower 🌺 too plant in my garden too remember the good times here at Kimberly Hall North.This is my second time here in less than a year because of a stroke that hit me twice.My other nurse who is unit manager,her name is Cheryl is also kind,friendly and helpful is always a watchful eye.Now the food is awesome like a 5 star restaurant,I've never refused any meal given too me.Everyone here,my doctors put me on the right medication and I feel good like a human, FINALLY!!!,I'm writing this review too tell the public that it's like a family here.,and one more thing,my physical therapy is going well. I have P.T.,O.T.,and Speech therapy every 3 too 4 times a week and I made progress in my walking, energy,and speaking clearly and getting better everyday at it.When I went too the hospital for a week I requested this rehab, Kimberly Hall North,since I remember the care I got from all of them the last time.This is a place where you have skilled workers doing their jobs too make you feel better,and believe me people whenever you need help,this is the place too come.I know it and I'm proud too tell you all about it.Remember,short term or lifetime,come too Kimberly Hall North for future help or retirement.Sincerely, Stephen Shackway II. May 21,2026.

Rob Foster

Apr 2026

via Google

If you want your relatives mistreated, ignored in their time of need, and have their belongs go missing then this is the place for you. The staff, other than the front desk, were extremely snappy and rude. If you don't like your job find another line of work instead of mistreating elderly patients. My grandmother went unfed for god knows how long, and in reports it was being said they were feeding her. Do not send your family member here if you care about their wellbeing. I went to visit my relative every day for a week and not once did I witness the staff attempt to feed her. The only time I had a "positive" interaction with anyone here was getting b.s sympathy when she finally had passed and it's a relief to me she doesn’t have to live in such a terrible facility anymore.

Pam Urban

Apr 2026

via Google

Amazing warm hearted staff. With the start of Kelly… you truly have a heart of gold. To Kate… appreciate you more than you know. And to everyone else I had contact with. Apologize as names left me but you all will be remembered and keep being amazing. Your jobs are not easy but the care you give is just the best.

Amber Colbert

Sep 2025

via Google

I thought it was a very nice clean facility. The staff was friendly. Patients would speak. This is my mom, Mary Matthews who was just brought in yesterday, 8/14/2025. Thank you all for caring. 9/1/25 - I visited with Ma today it was positive. I braided her hair. She was getting ready to eat lunch . I had prayer with mom always before I leave. Thank you all for caring for her. 9/10/2025 - I had a nice visit with Ma, she laughed and talk with me we looked at videos on the phone and had some laughs. Before I departed for the evening we had prayer. God is a good God. The Loves you Ma, be blessed at all time. AMEN HALLELUJAH. 9/17/2925 - We thank God for His goodness and His mercies towards us all day. We give Him praise. Thank God for my mother being positive. She loves the Lord. I try to keep her encourage Everytime I go up to see her. It's a blessing. I pray mom will get better. Thank you all for taken care of her. May God bless you all real good. AMEN! PRAISE THE NAME OF JESUS.

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Government Inspection History

10 inspection visits in the last three years, 60 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 5, 2026Health Complaint5 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 8, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 8, 2026

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 8, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 8, 2026

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 8, 2026

Apr 10, 2026Health Complaint2 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionPast Non-Compliance

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 15, 2026

Jul 29, 2025Health Complaint2 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2025

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2025

Jun 27, 2025Health Complaint2 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 7, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 7, 2025

Feb 4, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 30, 2025

Dec 23, 2024Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 3, 2025

Sep 19, 2024Fire Safety StandardHealth ComplaintHealth Standard14 citations
  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2024

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 26, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 26, 2024

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 28, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2024

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2024

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2024

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity B of L: potential for minimal harm, patternCorrected Oct 28, 2024

May 8, 2024Health Complaint2 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 19, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 19, 2024

May 26, 2022Fire Safety StandardHealth Standard22 citations
  • Ensure that residents are free from significant medication errors.

    Severity J of L: immediate jeopardy, isolatedCorrected Jun 12, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedCorrected Jun 12, 2022

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity G of L: actual harm, isolatedCorrected Jul 6, 2022

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 15, 2022

  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 15, 2022

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 15, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 15, 2022

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 15, 2022

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 15, 2022

  • Establish emergency prep training and testing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 15, 2022

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 15, 2022

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 6, 2022

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 6, 2022

  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 6, 2022

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 15, 2022

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 15, 2022

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 15, 2022

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2022

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2022

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2022

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2022

Sep 26, 2019Fire Safety StandardHealth Standard9 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 12, 2019

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 5, 2019

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2019

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2019

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2019

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2019

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2019

  • Dispose of garbage and refuse properly.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2019

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Nov 5, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Complete Care At Kimberly Hall North offer?

Complete Care At Kimberly Hall North offers Memory Care and Skilled Nursing / Long Term Care.

Where is Complete Care At Kimberly Hall North located?

Complete Care At Kimberly Hall North is located at 1 Emerson Dr in Windsor, Connecticut.

What do families say about Complete Care At Kimberly Hall North?

Families of short-term rehab patients and long-term residents generally describe attentive nursing staff, active therapy programs, and a clean, welcoming environment. Google reviews are largely very positive (4.6 average), though one serious complaint describes neglect and mistreatment. Overall, most reviewers highlight strong rehabilitation outcomes and caring individual staff members.

How did Complete Care At Kimberly Hall North do on recent health and safety inspections?

Complete Care At Kimberly Hall North had 10 government inspection visits in the last three years, with 60 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Complete Care At Kimberly Hall North?

Submit the Request Information form on this page to connect with Complete Care At Kimberly Hall North and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Complete Care At Kimberly Hall North? Claim this listing to update photos, pricing, and details. It's free.

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