1 / 5CMS Care Compare
Complete Care at Glendale is a skilled nursing and rehabilitation facility in Naugatuck, CT, where families and patients frequently praise the food, kitchen staff, and hands-on rehabilitation support. Most reviews describe a clean, well-run environment with attentive nurses and therapists, though a few mention occasional short staffing and one serious complaint about unresponsive management.
AI-generated from reviews and community data.
Complete Care At Glendale is a senior living community in Naugatuck, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 240 reviews.
Complete Care at Glendale is a post-acute, skilled nursing, and long-term care facility located in Naugatuck, Connecticut. The community tailors its services and support to provide comfortable, enriching, and engaging care experiences for residents.
The facility focuses on rehabilitation and recovery, with programs designed to support patients in reaching their rehabilitation goals and successfully transitioning home. The community implements strategies to reduce preventable hospital readmissions following post-acute stays, working collaboratively with patients and staff throughout the recovery journey.
The facility features multiple outdoor areas and recreation spaces where residents and visitors can spend time together, including a large recreation room. The community emphasizes a clean, professional environment with a warm and inviting staff presence.
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Help Me Choose4.6overall · 240 ratings combined
4.6★ on Google (240)
Sherri R
May 2026
My mother loves being at Glendale. She loves the food too! George the Director of the Kitchen is very nice, kind and accommodating to everyone and their dietary preferences. My sister and I are Very Happy with the Staff and their warmness and friendliness!
Mel Kryzanowski
Feb 2026
Me and my son picked 2 seniors for gifting for Christmas. I’m not one to do this but now it’s been 7 weeks and the resident has still yet received her gift nor have we got any answers to were it is. My son was over the moon dropping these items off. We were told the resident went out with family and they’ll make sure she receives it when she gets back… 7 weeks later nothing still. Not even a call back. First time I call I get disconnected. I guess it’s time to file a police report because now it’s considering stealing from an older. Maybe I’ll look into Ombudsman because what else are you guys stealing….
Diane Pinho Monteiro
Jan 2026
Recently I went to Glendale after a second surgery in a month and a half. The first was a knee replacement and the second was due to a very bad infection I had in my knee, and it needed to be reopened, flushed and checked. I need to be on intervenous antibiotics every 8 hours for 6 weeks and I was very week and tired. Thank God I chose to go to Glendale as I received excellent care by the entire staff, the aides, the nurses, the physical and occupational therapists and everyone else there. It is very clean, and everyone was very caring and friendly. It is an excellent facility for rehabilitation services as they monitor your health and help you to recuperate. They prepared me to be able to come home within 2 weeks and taught me how to even do my own intervenous antibiotics. Thank you to the staff who took care of me! I highly recommend Glendale!
Patricia Farina
Dec 2025
Glendale Nursing Home was an absolute pleasure to visit. From the moment I walked in, the front desk receptionist was incredibly helpful and pleasant. The positive experience continued all the way to the kitchen, where Stanley was amazing—friendly, welcoming, and professional. I also had the opportunity to meet Maurice, who was truly spectacular. The entire visit exceeded my expectations. Thank you for maintaining such a warm, friendly, and well-run environment. Keep up the great work!
Michael Taylor
Dec 2025
My mother in-law was at Glendale for almost 5 weeks and we just want to say that the experience overall was great! While yes, there were some times of short staff, a couple cold meals and some grumpy people (on both sides of the counters lol) but she was treated very well as were the rest of the family. We were there daily and the staff were very welcoming! Our family is extremely grateful for each and every person we interacted with. Blessings to all of you!
7 inspection visits in the last three years, 41 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 12, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 21, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 22, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 22, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 22, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 22, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 22, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 22, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 22, 2024
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 22, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 22, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 22, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 22, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 23, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 23, 2024
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 23, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 12, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 21, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 21, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 1, 2021
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 9, 2021
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 9, 2021
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 1, 2021
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 1, 2021
Keep all essential equipment working safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 1, 2021
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 9, 2021
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 9, 2021
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2021
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 9, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Complete Care At Glendale offers Skilled Nursing / Long Term Care.
Complete Care At Glendale is located at 4 Hazel Ave in Naugatuck, Connecticut.
Complete Care at Glendale is a skilled nursing and rehabilitation facility in Naugatuck, CT, where families and patients frequently praise the food, kitchen staff, and hands-on rehabilitation support. Most reviews describe a clean, well-run environment with attentive nurses and therapists, though a few mention occasional short staffing and one serious complaint about unresponsive management.
Complete Care At Glendale had 7 government inspection visits in the last three years, with 41 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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