MyLivingChoice

Complete Care at Brick

415 Jack Martin Blvd

4.2(139 ratings)· Brick average: 4.5

Complete Care at Brick, photo 11 / 5

Quick Facts

Total units
137
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
137
Specialized unit
Dedicated cardiac care unit on-site
Readmission focus
Programs aimed at reducing hospital readmissions
Staffing model
Uses contract/temp agency nurses alongside staff

What Families Think

Reviews of Complete Care at Brick are sharply mixed: several families describe caring, attentive frontline staff and clean rooms, while multiple others report serious concerns about understaffing, reliance on temp agency workers, and declining patient condition under current ownership. The facility offers skilled nursing, post-acute rehab, and long-term care, including a cardiac unit.

The Good

  • Frontline nursing staff described as caring and efficient
  • Specific staff praised by name for compassion
  • Patient rooms kept clean and orderly
  • Cardiac unit available on-site
  • Structured rehab programs aimed at recovery and returning home

The Bad

  • Multiple reviewers report heavy reliance on temp agency staff
  • Several reports of understaffing affecting patient care quality
  • Multiple 1-star reviews describe patient decline during stay
  • One report of preventable death of a roommate
  • One reviewer cites poorly managed doctors, therapy, and social work coordination

AI-generated from reviews and community data.

Complete Care at Brick is a senior living community in Brick, New Jersey offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Emergency Call System. Families rate it 4.2 out of 5 across 139 reviews.

About Complete Care at Brick

Complete Care at Brick is a skilled nursing and post-acute care facility in Brick, New Jersey, offering long-term care and rehabilitation services. The facility provides tailored care designed to support patients through recovery and transition back to independent living.

The community offers structured rehabilitation programs aimed at helping patients achieve their recovery goals and successfully transition home. The facility also implements strategies to reduce preventable hospital readmissions following post-acute stays, with dedicated support from staff throughout the recovery process.

Complete Care at Brick maintains a Cardiac Unit and provides care addressing cognitive and psychological needs. The facility emphasizes cleanliness and a collaborative approach to patient care, with nursing staff involved in day-to-day health management and accommodation of individual needs.

The community is staffed with nurses, contract nurses, and administrative personnel, including a director of nursing and support team members dedicated to resident care and comfort.

Types of Care at Complete Care at Brick

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Security

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Help Me Choose

Reviews of Complete Care at Brick

4.2overall · 139 ratings combined

4.2★ on Google (139)

Elyse Lane

Apr 2026

via Google

This is not an easy review to write, as we have had only good experiences in the past when the facility was run by the HM Hospital. The newest owners - Complete Care LLC'S have turned what was once a decent, caring and well run subacute rehab into a FOR PROFIT ONLY, cutting costs and quality of medical support staff, MD's, FOOD with zero concern for the people they are to "care" for. I cannot recommend Complete Care LLC'S to anyone with a loved one that needs short or long term care. STAY AWAY. Ps- the GLOWING reviews are clearly written by owners... coffee carts? HA, please.

Cheryl Vacchiano

Mar 2026

via Google

My aunt is currently in Complete Care at Brick. Though the environment is aged a bit, the Care staff is incredible. My aunt was at Complete Care in Wall, where the facility is newer, but the staff was so-so, too many agency staff, with no heart in the game. Not to say all the staff, but about 50%. I have to assume the staff is only as good as the management in charge. I do understand that health care staff is underpaid and undervalued. So, we appreciate the love the Brick staff offers my aunt, her roommate, and her visiting family members. I'd go to the Brick facility without a second thought, Bravo! PS: I look forward to my Aunt writing her own review, as she will be able to express her own personal experience, naming the staff who helped make her stay comfortable and rewarding.

Kristin Hornick

Feb 2026

via Google

My mother was here about two years ago for ten months. At first her care appeared acceptable. We weren't impressed, and we voiced concerns; however, we were told more staff would be on-board shortly. "More staff" to this excuse of a facility is a temp agency who sends anybody with a pulse (especially pulses lacking full certification for said "positions" as I discovered), and it is to the detriment of patients and their health. My mother deteriorated here for months before we were successful in our fight to have her sent home, where she is thriving. She can once again take herself to the bathroom and the light has returned to her eyes. She is happy again. The moment she returned home, my mother cried, and so did I. Angel, the acute care nurse, was amazing and we adored her. Everybody else here was terrible aside from the nursing director and speech therapist. I won't go into detail, but please do not place your loved ones here unless their health and well-being does not matter to you. My mother's first roommate died here from something totally preventable. I am overjoyed I get to see her at Mass every Sunday and I can see her at home instead of here.

Jo-Dee Ambrose

Dec 2025

via Google

Staff is very caring and efficient. Jen the floor nurse manager is amazing and extremely knowledgeable. Paige, their social worker is patient and caring. Katima is so efficient and compassionate. My dad’s room is always clean and orderly. Front desk staff is friendly and helpful.

Walter Dickerson

Feb 2024

via Google

Don’t put anyone you Love at this place (Complete Care @ Brick). Great lower level staff members but absolutely poorly run. From Social Worker, Doctors, Nursing Care, and Physical Therapy very poorly managed. The worst place to put your loved ones. Don’t be fooled. Anywhere is better than here. Both my Mom and Dad degraded from the day they entered to the day they left. Put in diapers and left to deteriorate. In other reviews I’ll name the suspects.

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Government Inspection History

4 inspection visits in the last three years, 46 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Sep 12, 2025Fire Safety StandardHealth Standard14 citations
  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 17, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 17, 2025

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 17, 2025

  • Have an enclosure around a vertical opening shaft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 17, 2025

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2025

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2025

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2025

Jun 6, 2024Fire Safety StandardHealth ComplaintHealth Standard19 citations
  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 14, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 14, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 14, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 14, 2024

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 14, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 14, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 14, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 14, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 14, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 14, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 14, 2024

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 14, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2024

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2024

Aug 31, 2023Health Complaint3 citations
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 20, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 20, 2023

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 20, 2023

Jul 6, 2022Fire Safety StandardHealth Standard10 citations
  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 11, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 7, 2022

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 7, 2022

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 11, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 7, 2022

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 11, 2022

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 7, 2022

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2022

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Complete Care at Brick offer?

Complete Care at Brick offers Skilled Nursing / Long Term Care.

Where is Complete Care at Brick located?

Complete Care at Brick is located at 415 Jack Martin Blvd in Brick, New Jersey.

What do families say about Complete Care at Brick?

Reviews of Complete Care at Brick are sharply mixed: several families describe caring, attentive frontline staff and clean rooms, while multiple others report serious concerns about understaffing, reliance on temp agency workers, and declining patient condition under current ownership. The facility offers skilled nursing, post-acute rehab, and long-term care, including a cardiac unit.

How did Complete Care at Brick do on recent health and safety inspections?

Complete Care at Brick had 4 government inspection visits in the last three years, with 46 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Complete Care at Brick?

Submit the Request Information form on this page to connect with Complete Care at Brick and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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