Theresa Salazar
May 2026
A very nice place. Everything was clean & bright, and the staff were very friendly. Observed the residents being cared for with respect & attentiveness.
1 / 5Quick Facts
- Total units
- 104
- Medicare rating
- 4 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 104
- Inspections
- View history (41 citations)
- Visiting Policy
- Visit loved ones anytime, no call-ahead needed
- Care Focus
- Programs aimed at reducing preventable hospital readmissions
CMS Care Compare
What Families Think
Families generally describe Complete Care at Brackenville as clean, well-organized, and staffed by warm, attentive caregivers who support residents through rehab and long-term care. Visitors appreciate the open visiting policy and the way staff treat both residents and family members, though one serious report raises concerns about medical responsiveness in a crisis.
The Good
- Open visiting hours, no need to call ahead
- Staff described as kind, friendly, and attentive
- Facility kept clean and well organized
- Focus on rehab goals and reducing hospital readmissions
- Healthy dietary options for residents
The Bad
- One serious report of missed signs of medical decline
AI-generated from reviews and community data.
Complete Care at Brackenville is a senior living community in Hockessin, Delaware offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.5 out of 5 across 248 reviews.
About Complete Care at Brackenville
Complete Care at Brackenville is a post-acute, skilled nursing, and long-term care facility located in Hockessin, Delaware. The community tailors its services and support to create a comfortable, enriching, and engaging environment for residents.
The facility focuses on rehabilitation and recovery, having developed programs designed to support patients in reaching their rehabilitation goals and preparing them for life after rehab. The community implements strategies to reduce preventable hospital readmissions following post-acute stays and celebrates residents when they successfully transition home.
Complete Care at Brackenville maintains a clean facility with regular activities and programming for residents. The administrative and medical staff are described as attentive to resident needs, with an emphasis on engagement and collaborative care between patients and staff members.
Types of Care at Complete Care at Brackenville
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Salon / Barber
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Complete Care at Brackenville
4.5overall · 248 ratings combined
4.5★ on Google (248)
Thomas Winnington
Apr 2026
All personel from main desk to Wing my sister is on were kind Caring,& Helpful. She has received excellent care here. The place is kept clean as well as Her. She got her Hair done To day and was very Happy to see us.
Beach Girl
Mar 2026
My mom spent about a month at CC at Brakenville after a horrible experience at another facility. She was often confused and the staff was very kind to her. They provided her with the care she needed without hesitation. We visited her often. Her roommate became a dear friend who helped her and kept her spirits up through a difficult time. Highly recommend Complete Care at Brakenville.
Aero Smith
Feb 2026
If you have someone you truly love, DO NOT take them here. At first they seem so accommodating. But after a few days you start noticing that they really dont pay attention to detail. They never noticed that my mother was having mini strokes. There was a definite change in her. They tried to talk me out of calling 911 and taken her to the hospital. They want that money. Long story short, my mother died in the hospital 5 days later. This place is only a babysitter, no medical response at all.
Island Gurl Dat
Feb 2024
This facility is amazing! It is serene and scenic, nestled amongst sprawling estates. There is a self check in and out kiosk. You are greeted warmly by the front desk staff. The nurses and dietitians are warm and friendly. The facility is very clean and well organized. There are many healthy dietary options for the residents to choose from. The rooms are spacious with a view. The best part, you can visit your loved ones at any time, without calling ahead to let them know you are coming. The assurance that your loved ones are in good hands and receiving great care is vital. They welcome feedback.
Government Inspection History
5 inspection visits in the last three years, 41 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Mar 5, 2026Health Complaint1 citation
Respond appropriately to all alleged violations.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 15, 2026
Sep 15, 2025Health Complaint3 citations
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 30, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 30, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 30, 2025
Feb 14, 2025Fire Safety StandardHealth ComplaintHealth Standard5 citations
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 24, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 24, 2025
Feb 2, 2024Fire Safety StandardHealth ComplaintHealth Standard16 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 19, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 19, 2024
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 19, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 19, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2024
Jul 25, 2022Fire Safety StandardHealth Standard16 citations
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedCorrected Sep 13, 2022
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2022
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2022
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2022
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2022
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2022
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2022
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2022
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2022
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2022
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2022
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Complete Care at Brackenville offer?
Complete Care at Brackenville offers Skilled Nursing / Long Term Care.
Where is Complete Care at Brackenville located?
Complete Care at Brackenville is located at 100 St. Claire Drive in Hockessin, Delaware.
What do families say about Complete Care at Brackenville?
Families generally describe Complete Care at Brackenville as clean, well-organized, and staffed by warm, attentive caregivers who support residents through rehab and long-term care. Visitors appreciate the open visiting policy and the way staff treat both residents and family members, though one serious report raises concerns about medical responsiveness in a crisis.
How did Complete Care at Brackenville do on recent health and safety inspections?
Complete Care at Brackenville had 5 government inspection visits in the last three years, with 41 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Complete Care at Brackenville?
Submit the Request Information form on this page to connect with Complete Care at Brackenville and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Complete Care at Brackenville? Claim this listing to update photos, pricing, and details. It's free.
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