3.8(12 ratings)· Southbury average: 4.6
Part of Comfort Keepers · 157 communities · 4.7★ average
1 / 5Reviews for this in-home care agency are sharply split: some families describe a caregiver who became a trusted, long-term companion, while others report serious safety lapses, staffing shortages, and poor communication from the office. With only a handful of reviews and a 3.8 average, experiences appear to vary widely by which caregiver is assigned.
AI-generated from reviews and community data.
Comfort Keepers is a senior living community in Southbury, Connecticut. Amenities include Transportation Services, Housekeeping and Laundry Service. Families rate it 3.8 out of 5 across 12 reviews.
Comfort Keepers in Southbury, Connecticut, provides in-home care services for seniors and other adults seeking to maintain independent living in their own homes. The agency offers customized care plans that may include personal care, long-term care, 24/7 around-the-clock care, and companionship care tailored to individual needs and daily living requirements throughout western New Haven County.
The service model emphasizes what Comfort Keepers calls Interactive Caregiving, which goes beyond typical household assistance to engage seniors both mentally and physically. This approach includes light housekeeping, meal preparation, medication reminders, grocery shopping, and social interaction designed to turn everyday caregiving into meaningful experiences that elevate quality of life.
Comfort Keepers' care services extend to seniors transitioning home after hospital stays, respite care for family caregivers, end-of-life care, and home health support focused on nutrition, social connection, and home safety. Caregivers may suggest modifications such as removing tripping hazards or installing lighting to reduce fall risk. The agency also offers senior technology services including home monitoring and medical alert systems.
All caregivers are handpicked and matched to clients following an initial in-home consultation where staff assess the senior's home and health needs. The office serves Southbury and surrounding areas in Connecticut.
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Help Me Choose3.8overall · 12 ratings combined
3.8★ on Google (12)
Diane Faranetta
Apr 2026
I’ve had a really positive experience with Comfort Keepers. I found their team was not only professional and reliable, but also genuinely caring in the way they support their clients. It’s reassuring to know you can count on them, and they consistently go above and beyond. They provide peace of mind. I would absolutely recommend their services!
Lisa Nori
Dec 2025
I would give no stars if possible. We had a horrible experience. We had different people each night, one person driving up from NY for overnight shifts after working during the day because they were short staffed in CT. One person got lost in our neighborhood, parked in the lawn of a neighbor, was going to leave but I found her and got her to the house. She was unsteady on her feet getting out of her car and coming into the house, and kept telling me she wasn’t going to get her pay docked because Google Maps got her lost. She scared my mom and we eventually had to ask her to leave. We did not feel she would be able to safely look after my mom. When I expressed my concern they dropped us the next day leaving us scrambling for overnight help.
Gary Roy
Dec 2025
My mom has been dead for over a year and a half. Comfort Keepers is now getting around to asking how was our experience. Not good. One comfort keeper was sitting around watching TV when my mom fell getting out of bed and broke her hip. Another was padding they're time sheet put in a start time when she was actually late. I confirmed this by waiting for her in the morning at the assigned start time. I was late for my own job. We had to give 24 hours notice for a change, but comfort Keepers would not show up from time to without any notice and my mom would be left hanging. My wife finally left her own job to care for my mom and bring order to a tough situation.
Ann Mullen
Oct 2025
Can’t believe this company would ask me for a review. They are money hungry, sloppy office staff with mediocre help. (Only one aid in all the time we used them was a God send) Only reason we stayed with them because they were approved by insurance company, which took a nightmare to get. Had we known we would never have used them. I wouldn’t even hire them to take care of my dog. If I could give a “0” I would . They cared for my mother almost every day for five years and when she passed away, never mind send a plant or flowers, they never even sent a sympathy card. I guess because they would have had to pay for it.
AMY D
Jun 2025
I don’t often take the time to write reviews, but I felt it was necessary to share this meaningful experience we had with my father’s home care. After my elderly father was released from a mediocre rehabilitation center, I started contacting different agencies to arrange for live-in care. Trusting my instincts, I ultimately chose Comfort Keepers. On the day of his release, we met the caregiver, and although our time to connect was limited, it turned out to be a perfect match right from the start. Ena became my father’s live-in companion, caregiver, and UConn basketball watching buddy, for the next two and a half years, seamlessly integrating into our family. We are incredibly grateful for her presence in our lives. Whenever Ena needed time off, Comfort Keepers was quick to assist us in finding suitable replacements. While we never encountered major issues with the temporary caregivers, our focus remained on ensuring the right fit for my father. They consistently made it right, and for that we are grateful. My father has recently passed, and I feel like we now have extended our family. We would like to sincerely thank Comfort Keepers and my father’s incredible companion, Ena, for their exceptional care and unwavering dedication.
Comfort Keepers is located at 385 Main St S #212 in Southbury, Connecticut.
Reviews for this in-home care agency are sharply split: some families describe a caregiver who became a trusted, long-term companion, while others report serious safety lapses, staffing shortages, and poor communication from the office. With only a handful of reviews and a 3.8 average, experiences appear to vary widely by which caregiver is assigned.
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