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Comfort Keepers of Memphis, TN

5668 S Rex Rd #200

4.3(67 ratings)

Comfort Keepers of Memphis, TN — photo 11 / 7

Quick Facts

Year opened
2001
Family monitoring
Online portal lets family check on caregiver visits
Scheduling flexibility
Care flexes from a few hours to around-the-clock
Ownership
Locally owned by John and April Luethe
Billing
Can bill directly to long-term care insurance

What Families Think

Families describe Comfort Keepers of Memphis as a home care agency where individual caregivers and care coordinators are frequently singled out for compassion, reliability, and responsiveness, especially during hospice and post-hospital recovery situations. At the same time, a notable minority of reviewers report serious lapses — caregivers not showing up, being inattentive or on their phones during shifts, and one account of a caregiver misusing a client's bank account. Some reviewers also felt care quality and management responsiveness declined after an ownership change.

The Good

  • Caregivers frequently praised as compassionate and reliable
  • Care coordinators like Mandi Burns highly responsive
  • Supports hospice and end-of-life care at home
  • Scheduling flexes from a few hours to 24/7
  • Helped with post-hospital and Parkinson's care needs
  • Bills directly to long-term care insurance policies

The Bad

  • Several reviewers reported caregivers spending shifts on phones instead of engaging
  • One report of missed 24/7 shifts without notice
  • One report of a caregiver misusing a client's bank account
  • One reviewer felt care quality and office responsiveness declined after ownership change

AI-generated from reviews and community data.

About Comfort Keepers of Memphis, TN

Comfort Keepers of Memphis, TN provides in-home care for seniors and families in Memphis, Collierville, Germantown, and the surrounding Mid-South communities. The office is owned by John and April Luethe, who were drawn to the Comfort Keepers approach after John's family navigated caring for his mother through memory issues; that experience shaped their focus on helping older adults stay active and engaged rather than simply managing daily tasks.

Care plans are built around each client's routines, preferences, and health needs, and can flex from a few hours a week to around-the-clock support. Services include help with bathing, dressing, meals, light housekeeping, and companionship, as well as specialized memory care that emphasizes engagement, dignity, and moments of connection for those living with Alzheimer's or dementia. Caregivers receive specific training in redirection, validation, and engagement techniques to reduce anxiety and support familiarity for memory care clients.

The team also supports post-hospital recovery, end-of-life care, Parkinson's, and other conditions requiring an experienced caregiver, along with respite care that gives family caregivers a chance to rest while a trained caregiver steps in for a few hours, a weekend, or longer. Additional support touches on nutrition, gentle movement, and social connection to help maintain daily routines that keep clients engaged.

Each caregiver is screened, bonded, insured, and trained before entering a client's home, and a Client Care Coordinator manages scheduling so that care continues without interruption if a regular caregiver is unavailable, introducing any interim caregiver and reviewing the client's plan of care in advance. Families receive updates through visit notes, photos, and communication with a dedicated care coordinator, and a real person is available to answer questions at any time.

Comfort Keepers of Memphis, TN has been recognized in Newsweek's America's Best Home Care 2025 list and received the NBRI Circle of Excellence award. The office also offers senior technology options, including home monitoring, fall risk detection, and medical alert systems, as part of its broader range of home assistance services.

Types of Care

Assisted LivingAt-Home CareHome Health and HospiceIndependent LivingMemory CareRespite / Short-Term CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Private Rooms

Meals & Dining

  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews

4.3overall · 67 ratings combined

4.3★ on Google (64) · 3.7★ on Yelp (3) · Yelp page ↗

Ella M Young

Jul 2026

via Google

Great care giver assigned to us. Thanks

Ken Weatherford

Jul 2026

via Google

Superior service from all care givers , especially Patricia!

Ashley Reed

Jun 2026

via Google

Gloria Lee is a wonderful caregiver. She is reliable, unfailingly kind and attentive to my mother in law. Lindsay Bennet, MSW was wonderful when updating our care plan and made several helpful suggestions for her care. Thank you!

Caroline Weiss

Jun 2026

via Google

Thank you so much for providing such good care at the last minute!

Christopher Brennick

May 2026

via Google

Comfort keepers has provided the greatest care for our love one. Their sitters are very compassionate.

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Frequently Asked Questions

What types of care does Comfort Keepers of Memphis, TN offer?

Comfort Keepers of Memphis, TN offers Assisted Living, At-Home Care, Independent Living, Memory Care, Respite / Short-Term Care and Skilled Nursing / Long Term Care.

Where is Comfort Keepers of Memphis, TN located?

Comfort Keepers of Memphis, TN is located at 5668 S Rex Rd #200 in Memphis, Tennessee.

What do families say about Comfort Keepers of Memphis, TN?

Families describe Comfort Keepers of Memphis as a home care agency where individual caregivers and care coordinators are frequently singled out for compassion, reliability, and responsiveness, especially during hospice and post-hospital recovery situations. At the same time, a notable minority of reviewers report serious lapses — caregivers not showing up, being inattentive or on their phones during shifts, and one account of a caregiver misusing a client's bank account. Some reviewers also felt care quality and management responsiveness declined after an ownership change.

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