Jason Lewis
Dec 2025
Taking good long term care of our friend who is a resident there. Staff are always friendly and helpful! Thank you care team.
1 / 5Quick Facts
- Medicare rating
- 1 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 80
- Inspections
- View history (53 citations)
- Staffing model
- Heavy reliance on agency (temporary) staff reported
CMS Care Compare
What Families Think
Reviewers describe Colonial Health and Rehabilitation as a facility where many staff show genuine warmth and family-like care, especially during hospice and end-of-life situations, but a substantial number of reviews raise serious concerns about cleanliness, staffing levels, and communication with families. Ratings are mixed, with heartfelt praise for individual caregivers alongside repeated reports of odor, neglect, and unanswered calls.
The Good
- Staff often described as caring and family-like
- Compassionate support reported during hospice and end-of-life care
- Daily physical therapy available to residents
- One reviewer noted improvement under a new management team
The Bad
- Multiple reports of understaffing and heavy reliance on temporary agency staff
- Several reviewers describe strong urine odor and dirty conditions
- Multiple complaints about unanswered phones and poor communication with families
- Reports of falls, neglect, and unsafe conditions in some reviews
AI-generated from reviews and community data.
Colonial Health and Rehabilitation is a senior living community in Colorado Springs, Colorado offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Wheelchair Accessible. Families rate it 3.8 out of 5 across 74 reviews.
About Colonial Health and Rehabilitation
Colonial Health and Rehabilitation is a skilled nursing / long term care community in Colorado Springs, Colorado.
Families rate Colonial Health and Rehabilitation 3.8 out of 5 based on 74 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Colonial Health and Rehabilitation
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Housekeeping
- Medication Management
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Help Me ChooseReviews of Colonial Health and Rehabilitation
3.8overall · 74 ratings combined
3.8★ on Google (74)
Lo Day
May 2025
If you have family here I strongly urge you to check on them. I delivered an order for a resident, and the conditions of the building were beyond concerning. My 2 stars are for the sweet and helpful employees who obviously care about their patients, however, the stench of feces in the hallways, the empty green fish-tank, the dust coating the vents, and the roach that fell on me from the ceiling were all red flags of patient's health in the facility. While the employees were beyond nice, it took about 5 minutes to be let in as nobody was paying attention to the door. I would think as for security that would be a requirement. The employees did not have knowledge of the location of the specific rooms. This would concern me as if my loved one had an emergency, how long would it take to find them? I know from working in this field things aren't always as they seem, but I feel it is only right to voice the safety violations happening within this building. I hope the owners and upper management will consider adding more staff, as it is painfully needed.
Angelica Medina
Oct 2024
My sister was taken there and I was never notified of any changes in her condition, she passed away and still wasn’t notified by the facility but through hospice no phones calls where never made letting me know of her health deteriorating so she could have family members by her side . Not once have I seen facility who so unwelcoming or helpful during a visit nor call lights being answered in a timely manner getting through to facility was also a nightmare.My sister had some issues with some the care provided but was told they look into and instead was brushed off. My biggest mistake was not bringing her home the first day of visiting her there. My last conversation with her was please come something wrong and there listening to me.
Helen Ridgle
Mar 2024
My mom and her good friend! There Always Happy when there talking together!!!!
J M
Feb 2024
The way they treat their patients is so inhumane and disrespectful. The RN Jennifer is so unprofessional and disrespectful to patients.When you mention anything to her she talks down to you, she refuses to help the patients because it's beneath her. She is close friends with the administrator who allows these actions to go on. Patients arent getting a bath and rooms aren't getting maintained. This woman needs to be fired immediately. She also talks down to and belittles other nurses.
Government Inspection History
7 inspection visits in the last three years, 53 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Mar 9, 2026Health Complaint1 citation
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 22, 2026
Dec 4, 2025Health Complaint2 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 22, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 22, 2025
Jul 24, 2025Health Standard13 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedCorrected Aug 21, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Aug 21, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 21, 2025
Provide activities to meet all resident's needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 21, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2025
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2025
Oct 17, 2024Health Complaint1 citation
Honor the resident's right to choose his or her attending physician.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 25, 2024
Aug 31, 2023Fire Safety StandardHealth Standard17 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Sep 1, 2023
Ensure electrical receptacles or cover plates have distinctive color or marking.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 21, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 21, 2023
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 31, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 30, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 21, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 21, 2023
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 21, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 1, 2023
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 1, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2023
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2023
Oct 16, 2019Fire Safety StandardHealth Standard16 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 25, 2019
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 17, 2019
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 2, 2019
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2019
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2019
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2019
Provide care by qualified persons according to each resident's written plan of care.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2019
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2019
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2019
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2019
Assess the resident when there is a significant change in condition
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2019
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2019
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2019
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2019
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2019
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2019
Nov 15, 2018Fire Safety Standard3 citations
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 22, 2019
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2019
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Colonial Health and Rehabilitation offer?
Colonial Health and Rehabilitation offers Skilled Nursing / Long Term Care.
Where is Colonial Health and Rehabilitation located?
Colonial Health and Rehabilitation is located at 1340 E Fillmore St in Colorado Springs, Colorado.
What do families say about Colonial Health and Rehabilitation?
Reviewers describe Colonial Health and Rehabilitation as a facility where many staff show genuine warmth and family-like care, especially during hospice and end-of-life situations, but a substantial number of reviews raise serious concerns about cleanliness, staffing levels, and communication with families. Ratings are mixed, with heartfelt praise for individual caregivers alongside repeated reports of odor, neglect, and unanswered calls.
How did Colonial Health and Rehabilitation do on recent health and safety inspections?
Colonial Health and Rehabilitation had 7 government inspection visits in the last three years, with 53 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Colonial Health and Rehabilitation?
Submit the Request Information form on this page to connect with Colonial Health and Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Colonial Health and Rehabilitation? Claim this listing to update photos, pricing, and details. It's free.
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