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Civita Care Center At West River

245 Orange Avenue

4.3(103 ratings)· Milford average: 4.3

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Quick Facts

Total units
120
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
120
Therapy support
On-site physical and occupational therapy team

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Civita Care Center at West River is a skilled nursing and rehab facility in Milford, CT, where families frequently praise the compassionate, attentive staff and cleanliness of the facility. However, some reviewers report inconsistent care quality between day and evening shifts, and one reviewer described the environment and activity spaces as lacking stimulation for residents.

What reviewers praise

  • Staff described as kind, caring, and attentive
  • Multiple reviewers praise specific staff by name
  • Physical therapy team praised as excellent
  • Facility described as clean
  • Long-term residents report years of consistent care

What reviewers flag

  • One report of rough handling and unclear care in evenings
  • One reviewer felt evening staff differed in quality from day shift
  • One reviewer described activity room and common areas as uninviting
  • One reviewer noted residents seemed under-stimulated in common areas

AI-generated from reviews and community data.

Civita Care Center At West River is a senior living community in Milford, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.3 out of 5 across 103 reviews.

About Civita Care Center At West River

Civita Care Center at West River is a 120-bed nursing home located in Milford, Connecticut. The facility provides skilled nursing care with a focus on helping residents achieve physical and emotional recovery and improved quality of life.

The care team includes physicians, nurses, therapists, and specialists who work together toward resident recovery and wellness. The facility is certified for Medicare and Medicaid.

Types of Care at Civita Care Center At West River

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities

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Reviews of Civita Care Center At West River

4.3overall · 103 ratings combined

4.3★ on Google (103)

Jennifer Ann

May 2026

via Google ↗

It hurts my heart to see these elderly people in this place. It needs to be cheered up . People slumped in wheelchairs lined up in the hallways staring at walls. It needs a little music and decor - the activity room looks like a depressing abandoned room that I would never want to go in. The people working there are very nice, it needs to come from above, hire a teacher over the summer to decorate this place like they do their classroom. Put a little fun and effort in for these lonely bored people. This place screams “FORGOTTEN”

Tara Cancellieri

May 2026

via Google ↗

As the daughter of a resident who has experienced many rehab and nursing facilities in the area, I can confidently say this is by far the best one. My mother has been a resident here for over two years, and the care she receives is warm, friendly and doing the best they can with the resources they have. The staff is compassionate and attentive. Every employee deserves recognition and a raise for their hard work and dedication. Shoutout to Simone, Paul, Sandra, Tanya, Melissa, Pauline, Steph etc!!

Jacqueline Williams

Mar 2026

via Google ↗

I came to visit with a friend her mom has been in civita for rehab during my visit I had a tour with a woman directly across the room from where my friend mom was so very nice her name was Sally Vanderclock what a pleasure she made the visit. very pleasant and the place is very clean.

Magaly Gonzalez

Mar 2026

via Google ↗

My mom was here for a few days. First day everything was perfect. She had her own room. She was in good spirits. Unfortunately what she experienced in the evening when I wasn't able to be there was horrendous! She was forced to shower when she didn't feel well. My mom came in to rehabilitate after an (Aortic Dysection Surgery) they had an aid use a hoyer lift on my mom when she came in walking (makes no sense) PT came in while she was being handled. And immediately told them they can't do that due to her surgery. And put warnings everywhere in her room. The day shift is good. PT is excellent. If you are considering sending anyone you love there. Please be there as much as possible. Especially in the evening!! My mom did have anxiety after her surgery. 80/90% of people who have her type of surgery don't make it. So she is well aware. Which of course caused her to be anxious. But the mom that I left at the rehab wasn't the same mom I picked up. This facility made her recovery so much worse!!!!

Joe Frank

Nov 2025

via Google ↗

This place has been a huge help to my great aunt who's been seeking treatment here. I do not have to worry even 1% about her since I know the kind, caring, and always loving staff is constantly giving her the absolute best care possible. They consistantly go above and beyond! Taylor, Cody, Lisa, and so so many others at this facility have been immensely professional and they are all so detail oriented it's amazing! When it comes to my great aunt, it is like they know her already as long as I have! Honestly, I have nothing else to say except a total 10/10 experience all around. Thank you Civita!

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Government Inspection History

3 inspection visits in the last three years, 53 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 29, 2025Fire Safety StandardHealth Standard22 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 22, 2025

  • Meet requirements for the installation and maintenance of medical gas and medical vacuum systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 22, 2025

  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 25, 2025

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2025

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2025

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2025

  • Provide special eating equipment and utensils for residents who need them and appropriate assistance.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2025

  • Meet other general requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2025

  • Properly provide smoke detection systems in areas open to corridors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2025

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2025

  • Install properly constructed and protected linen or trash chutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2025

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2025

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2025

Jan 26, 2023Fire Safety StandardHealth Standard23 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 9, 2023

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 9, 2023

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 15, 2023

  • Provide a written emergency evacuation plan.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 15, 2023

  • Observe each nurse aide's job performance and give regular training.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 9, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2023

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2023

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 30, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2023

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 30, 2023

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2023

  • Establish staff and initial training requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2023

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 30, 2023

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2023

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 30, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2023

  • Meet other general requirements that are deficient.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2023

  • Report COVID19 data to residents and families.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 9, 2023

Feb 14, 2020Fire Safety StandardHealth Standard8 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2020

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2020

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2020

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2020

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2020

  • Observe each nurse aide's job performance and give regular training.

    Severity B of L: potential for minimal harm, patternCorrected Mar 24, 2020

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity B of L: potential for minimal harm, patternCorrected Mar 24, 2020

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity B of L: potential for minimal harm, patternCorrected Mar 24, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Civita Care Center At West River offer?

Civita Care Center At West River offers Skilled Nursing / Long Term Care.

Where is Civita Care Center At West River located?

Civita Care Center At West River is located at 245 Orange Avenue in Milford, Connecticut.

What do families say about Civita Care Center At West River?

Civita Care Center at West River is a skilled nursing and rehab facility in Milford, CT, where families frequently praise the compassionate, attentive staff and cleanliness of the facility. However, some reviewers report inconsistent care quality between day and evening shifts, and one reviewer described the environment and activity spaces as lacking stimulation for residents.

How did Civita Care Center At West River do on recent health and safety inspections?

Civita Care Center At West River had 3 government inspection visits in the last three years, with 53 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Civita Care Center At West River?

Submit the Request Information form on this page, or contact Civita Care Center At West River directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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