MyLivingChoice

Civita Care Bayview

301 Rope Ferry Rd

3.5(42 ratings)· Waterford average: 3.9

Civita Care Bayview, photo 11 / 5

Quick Facts

Total units
127
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
127
Licensed capacity
Licensed for up to 127 residents
Stay type
Handles both short-term rehab and long-term care

What Families Think

Families of both short-term rehab patients and long-term residents describe Bayview's medical and nursing staff as attentive and caring, with several praising specific physical therapists and nurses by name. However, reviews are mixed, with one detailed account raising serious concerns about a specific staff member's dismissiveness, fall supervision, and bathroom cleanliness, alongside broader mentions of subpar food quality.

The Good

  • Physical therapy praised as excellent by reviewers
  • Nursing staff described as caring and attentive
  • Admissions team helped navigate Medicaid approval process
  • Patience shown with dementia patients noted
  • Facility described as consistently clean by one reviewer

The Bad

  • One detailed report of dismissive staff and fall-supervision concerns
  • One reviewer noted inconsistent bathroom cleaning
  • Food presentation and quality criticized as subpar
  • One report cites lawsuits against the ownership group

AI-generated from reviews and community data.

Civita Care Bayview is a senior living community in Waterford, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 42 reviews.

About Civita Care Bayview

Civita Care Bayview is a skilled nursing and long-term care community in Waterford, Connecticut, with a licensed capacity of 127 residents. The facility serves both short-term rehabilitation stays and permanent long-term care placements.

Families consistently praise the clinical quality of care and the dedication of most staff members. Reviewers highlight the nursing team's attentiveness to both medical and personal needs, and physical therapists like Mike and Grace receive specific recognition for their rehab work. The admissions team is noted for navigating the Medicaid process smoothly. One family wrote that "the quality of care she receives from the entire staff has been nothing but superb."

The community holds a 3.5-star rating across 42 Google reviews. While most encounters are positive, a small number of families reported concerns with individual staff interactions, suggesting consistency across the team may vary. Families considering placement should expect generally supportive care, particularly for medical recovery and rehabilitation services.

Types of Care at Civita Care Bayview

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of Civita Care Bayview

3.5overall · 42 ratings combined

3.5★ on Google (42)

Peter and Barbara Guerra

Jun 2026

via Google

Having just come home from Bayview,I thought what better time to write. First and foremost ,, the (PT)physical treatment I received was first rate. High praise to Mike and Grace,the therapists, for their outstanding service provided. Also Sue was another stand out in my rehab. She, along with the nursing and nursing aides,by and large, were very good. I commend them all. One area that needs to be improved is menu; it requires much. The food, presentation and delivery were subpar and need to be addressed.

Mary Lastes

Apr 2026

via Google

I was first a patient there for recovery in 2016 for a pick line and drainage for an abscess on my liver and the second time was for recovery for a broken femur bone in my right leg in 2022. Both times the medical staff was very caring and took good care of my needs both medical and non medical, I didn't have any mean, neglectful staff members nothing but nice to me and both times I had the same Nurse who was very caring and not sure if she's still there but should get a raise for all the she does for her patients. If ever I need to have recovery I will definitely ask to go to Bay View for care.

Brandon Sapia

Dec 2025

via Google

My family recently had my grandmother stay at Bayview Health Care for a short-term stay before transitioning into long-term care elsewhere. I want to share our experience in hopes it may help other families who are navigating similar decisions. Overall, most of the staff we encountered were kind, patient, and supportive. Unfortunately, we did have consistent issues with one staff member, Kristen, that left us feeling uncomfortable with the level of compassion and attentiveness my grandmother received. During my grandmother’s stay, she struggled with chronic constipation. In our interactions with Kristen, we often felt she was dismissive and defensive when we raised concerns about hydration, comfort, or basic assistance. Simple reminders or requests were frequently met with rudeness, which made an already stressful situation feel worse. On multiple occasions, our family members had to step in to provide basic help that we expected staff would handle. When my grandmother fell, we were also concerned about the lack of supervision considering how restless and fall-prone she is due to her condition. In addition, we noticed that bathroom areas were not always cleaned as regularly as we would have hoped, which added to our concerns about overall care and attention. I want to emphasize that many staff members were wonderful, and we appreciate their efforts. However, the repeated negative interactions with this particular staff member—and the lack of attentiveness we observed—ultimately made us feel that Bayview was not the right fit for our loved one. Families seeking a supportive and consistently compassionate environment may want to take these experiences into consideration. Addition - Upon further review I have found what appears to be evidence of significant lawsuits totaling almost 5 million dollars against Athena, the owners of Bayview. I have also observed many very rude, unprofessional responses on one star reviews directly from the owner, telling reviewers that social media is not the place to complain. Unfortunately for them, social media is the perfect place to voice these opinions. I believe these two factors only further enforce my low opinion of this facility.

Veronica Chambers

Nov 2025

via Google

Deciding it's time for long term care for a parent is a tough decision, especially when Medicaid needs to be involved. It's quite a process, but Patricia in admissions and her team helped make the process better. Once all the ducks were in a row - an available bed, Medicaid approval, getting my mother-in-law there - we knew this was a good decision. Everyone we've encountered at Bayview has provided positive experiences. Dealing with dementia patients takes a special kind of patience and we've witnessed this patience and care on every visit. We couldn't be more grateful for the staff at Bayview and know this is the right place for my mother-in-law.

Joe Stefon

Sep 2025

via Google

Three years ago my oldest brother and I had to make the decision to place our mother in nursing home, as her needs could no longer be met at home. She was placed at Bayview Health Care in Waterford. My brother and I both agree the quality of care she receives from the entire staff has been nothing but superb. The level care for her medical and personal needs is consistently the best! If or when we need to address any of my mother's needs, the staff will to meet with us in a timely manner, to address any concern or need to be sure she is getting the best possible medical/personal attention. The medical staff keep us informed about any changes or needs. I can also add that the inside of the facility is always cleans. The staff is friendly and caring, something which was important when finding a facility. On behalf of my brother and I I want to thank everyone at Bayview for their care and compassion for our mother. Joe Stefon

Request information

Ask about availability, pricing, or a tour. Your details go only to Civita Care Bayview, never sold or shared.

Government Inspection History

9 inspection visits in the last three years, 61 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 13, 2026Health Complaint6 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Provide routine and 24-hour emergency dental care for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

Mar 4, 2026Health Complaint1 citation
  • Ensure that residents are free from significant medication errors.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionPast Non-Compliance

Jan 13, 2026Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 3, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 3, 2026

Dec 4, 2025Health Complaint2 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 14, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 14, 2026

Dec 3, 2025Fire Safety StandardHealth Standard26 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 13, 2026

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 13, 2026

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 13, 2026

  • Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 13, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 13, 2026

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 13, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2026

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2026

  • Meet other general requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 12, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2026

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 12, 2025

  • Have exits that are accessible at all times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2026

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2026

  • Properly provide smoke detection systems in areas open to corridors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2026

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2026

  • Install properly constructed and protected linen or trash chutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 12, 2025

  • Provide a written emergency evacuation plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2026

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 12, 2025

  • Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 12, 2025

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 13, 2026

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Jan 13, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity B of L: potential for minimal harm, patternCorrected Jan 13, 2026

Aug 11, 2025Health Complaint1 citation
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2025

Jul 11, 2024Health Complaint4 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2024

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2024

  • Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

    Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Aug 22, 2024

Jan 30, 2024Fire Safety StandardHealth Standard11 citations
  • Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 12, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 12, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 12, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 29, 2024

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 29, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 12, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 29, 2024

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2024

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2024

  • Observe each nurse aide's job performance and give regular training.

    Severity B of L: potential for minimal harm, patternCorrected Mar 12, 2024

Oct 26, 2021Fire Safety StandardHealth Standard8 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2021

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 6, 2021

  • Have an enclosure around a vertical opening shaft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2021

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2021

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2021

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2021

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2021

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Civita Care Bayview offer?

Civita Care Bayview offers Skilled Nursing / Long Term Care.

Where is Civita Care Bayview located?

Civita Care Bayview is located at 301 Rope Ferry Rd in Waterford, Connecticut.

What do families say about Civita Care Bayview?

Families of both short-term rehab patients and long-term residents describe Bayview's medical and nursing staff as attentive and caring, with several praising specific physical therapists and nurses by name. However, reviews are mixed, with one detailed account raising serious concerns about a specific staff member's dismissiveness, fall supervision, and bathroom cleanliness, alongside broader mentions of subpar food quality.

How did Civita Care Bayview do on recent health and safety inspections?

Civita Care Bayview had 9 government inspection visits in the last three years, with 61 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Civita Care Bayview?

Submit the Request Information form on this page to connect with Civita Care Bayview and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Civita Care Bayview? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Waterford.

Prefer to stay home?

Home care agencies serving Waterford bring help to the house: daily living, companionship, and respite for family caregivers.