3.5(488 ratings)· Mesa average: 4.2
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1 / 5CMS Care Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families describe a mix of experiences: many praise the therapy team, communication with case workers, and compassionate hands-on care, while others report serious lapses in staffing, cleanliness, and responsiveness. Ratings vary sharply between platforms, and reviewers frequently note that outcomes seem to depend heavily on which shift or staff member is involved.
AI-generated from reviews and community data.
Citadel Post Acute is a senior living community in Mesa, Arizona offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Emergency Call System and Private Bathroom. Families rate it 3.7 out of 5 across 427 reviews.
Citadel Post Acute is a skilled nursing and rehabilitation community located in Mesa, Arizona. The staff works with residents, their families, and healthcare providers to build comprehensive, individualized care and treatment plans aimed at helping guests regain strength and mobility in a setting they can call home.
The community offers both short-term and long-term rehabilitation services, combining modern therapeutic approaches with hands-on, traditional therapy techniques tailored to each person's needs.
Residents have access to a full monthly activity calendar with options scheduled from morning to night, designed to keep individuals of varying abilities and interests engaged and active throughout their stay.
Citadel Post Acute has earned a 5-star overall rating from Medicare.gov, reflecting the quality of care delivered to residents and guests during their stay.
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Help Me Choose3.5overall · 488 ratings combined
3.7★ on Google (427) · 1.9★ on Yelp (61) · Yelp page ↗
Laurie K.
Jul 2026
My brother left the hospital in great shape. After one night in Citadel he was not walking, talking, eating just living in before staring. I asked thr nurse what is happening. Is he over medicated or going thru with draws from not getting meds. She said that is the way he came in. I went home wrote a note to all the senior staff requesting him to be transferred back to hospital right away. Come to find out he had a brain bleed and could if died
steve vanyek
Jul 2026
Very comforting for my wife
Claudia Heidelmeier
Jun 2026
We love the 24/7 care . They are friendly people, all of them are always asking if we need any help
Thomas Carr
Jun 2026
My 88 year old mother was there just over a week before I could get approved for a bed transfer. The staff did their best but the owners and/or upper management decided to stack 2 patients into very small rooms. Poor staff to patient ratio especially at night. Go there yourself and make your own informed decision after walking through one of the wings.
Harlow White
May 2026
Check-in rigorous with overwhelming paperwork. Many on-the-fly introductions with no time to process. Staffers go to get something and get distracted, creating long wait times for simple requests.
4 inspection visits in the last three years, 12 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 28, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2025
Develop and maintain an Emergency Preparedness Program (EP).
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 19, 2023
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2023
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2023
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2022
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2022
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2022
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Citadel Post Acute offers Skilled Nursing / Long Term Care.
Citadel Post Acute has not published its pricing. For context, communities in Mesa that publish rates start around $3,580 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Citadel Post Acute is located at 5121 East Broadway Road in Mesa, Arizona.
Families describe a mix of experiences: many praise the therapy team, communication with case workers, and compassionate hands-on care, while others report serious lapses in staffing, cleanliness, and responsiveness. Ratings vary sharply between platforms, and reviewers frequently note that outcomes seem to depend heavily on which shift or staff member is involved.
Citadel Post Acute had 4 government inspection visits in the last three years, with 12 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page, or contact Citadel Post Acute directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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