Jean Sophie
Aug 2026
Kathy and her team were wonderful and answered all the questions I had with empathy and compassion. The facility itself was very clean and the people who live there looked busy and happy.
4(80 ratings)· Vernon Hills average: 4.5
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviewers describe a warm, active community with popular staff members and a wide range of activities, but there is a stark split between happy independent and assisted living residents and families reporting serious problems in memory care. Several reviewers say communication with management has broken down, with unreturned calls and a noticeable decline in service since Ciel took over operations from Brookdale. Multiple detailed accounts describe neglect, hygiene failures, and inconsistent staffing in the memory care unit.
AI-generated from reviews and community data.
Ciel of Vernon Hills is a senior living community in Vernon Hills, Illinois offering Assisted Living, Memory Care and Independent Living. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.0 out of 5 across 80 reviews.
Ciel of Vernon Hills is a senior living community in Vernon Hills, Illinois, offering independent living, assisted living, and specialized memory care. The community is designed to provide personalized care, engaging programs, and welcoming spaces that support well-being and connection.
Independent living residents at Ciel of Vernon Hills enjoy private residences with the freedom to live life their way, while maintaining opportunities to stay active, pursue hobbies, and connect with peers and neighbors. The assisted living program offers compassionate support for daily routines, enriching social activities, and a focus on personal growth, ensuring residents feel empowered, respected, and engaged.
The community's specialized memory care program provides a safe, nurturing environment for individuals living with Alzheimer's disease or related dementias. Every detail is crafted to offer comfort, security, and a sense of peace for residents and their families.
Located in Vernon Hills, Illinois, the community blends neighborhood charm with convenient access to nearby destinations throughout Lake County and the greater Chicago area. Residents can explore scenic outdoor spaces like Edward L. Ryerson Conservation Area, attend local events, and enjoy time at nearby cafés and shops.
Ciel of Vernon Hills celebrates individuality and is dedicated to residents' happiness, health, and fulfillment, with a team that shares values of respect, kindness, and passion. The community creates a space where residents can thrive through meaningful connections and engaging activities.
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Help Me Choose4overall · 80 ratings combined
4★ on Google (80)
Jean Sophie
Aug 2026
Kathy and her team were wonderful and answered all the questions I had with empathy and compassion. The facility itself was very clean and the people who live there looked busy and happy.
Anne Gold
Aug 2026
The tour was thorough and so very helpful!
Justin
Aug 2026
I went in to get more information about the homes and was very pleased with the experience. Cinthia was super kind, answered all of my questions, and provided great customer service. I really appreciated her help! Wish I could’ve spoken to someone about this but she told me to leave A google review and I was in a rush.
Lynn Pivan
Jul 2026
Darrin is a gift! His positive attitude and actions are evident with his willingness to help all the residents. I was on an outing yesterday and his careful ministration of the residents that needed extra help was gratifying to see. In today’s society it is truly wonderful to meet a good human. Darrin is that guy!!!
Mary Rochelle
Jul 2026
Great experience learning about Ciel of Vernon Hills from Kathy Lurz. Answered all our questions and gave us plenty of information in order to move forward with our plans.
Ciel of Vernon Hills offers Assisted Living, Independent Living and Memory Care.
Ciel of Vernon Hills is located at 145 N. Milwaukee Avenue in Vernon Hills, Illinois.
Ciel of Vernon Hills carries a 4.0 out of 5 rating from 80 Google reviews. Reviewers describe a warm, active community with popular staff members and a wide range of activities, but there is a stark split between happy independent and assisted living residents and families reporting serious problems in memory care. Several reviewers say communication with management has broken down, with unreturned calls and a noticeable decline in service since Ciel took over operations from Brookdale. Multiple detailed accounts describe neglect, hygiene failures, and inconsistent staffing in the memory care unit. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Submit the Request Information form on this page, or contact Ciel of Vernon Hills directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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