Jean Sophie
Aug 2026
Kathy and her team were wonderful and answered all the questions I had with empathy and compassion. The facility itself was very clean and the people who live there looked busy and happy.
1 / 6Quick Facts
- Licensed capacity
- 99 residents
- Memory Care Unit
- On-site memory care neighborhood called Crossings
- Recent Rebrand
- Recently rebranded from Brookdale to Ciel
- Weekend Staffing
- No managers work on-site on weekends
- Dining Setup
- Independent and assisted living residents dine together
California CDSS
What Families Think
Reviewers describe a warm, active community with popular staff members and a wide range of activities, but there is a stark split between happy independent and assisted living residents and families reporting serious problems in memory care. Several reviewers say communication with management has broken down, with unreturned calls and a noticeable decline in service since Ciel took over operations from Brookdale. Multiple detailed accounts describe neglect, hygiene failures, and inconsistent staffing in the memory care unit.
The Good
- Staff members like Gabby, Darren, and Ann praised by name
- Wide variety of daily activities and off-site excursions
- Long-term residents report years of happiness here
- Independent and assisted living residents dine and socialize together
- Food quality praised by many, though inconsistent for others
The Bad
- Multiple detailed reports of neglect and hygiene failures in memory care
- Several reviewers say management doesn't return calls or emails
- Reported decline in service quality since ownership transitioned to Ciel
- One serious report of a staff member's racial profiling, poorly addressed by management
AI-generated from reviews and community data.
Ciel of Vernon Hills is a senior living community in Vernon Hills, Illinois offering Assisted Living, Memory Care and Independent Living. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.0 out of 5 across 80 reviews.
About Ciel of Vernon Hills
Ciel of Vernon Hills is a senior living community in Vernon Hills, Illinois, offering independent living, assisted living, and specialized memory care. The community is designed to provide personalized care, engaging programs, and welcoming spaces that support well-being and connection.
Independent living residents at Ciel of Vernon Hills enjoy private residences with the freedom to live life their way, while maintaining opportunities to stay active, pursue hobbies, and connect with peers and neighbors. The assisted living program offers compassionate support for daily routines, enriching social activities, and a focus on personal growth, ensuring residents feel empowered, respected, and engaged.
The community's specialized memory care program provides a safe, nurturing environment for individuals living with Alzheimer's disease or related dementias. Every detail is crafted to offer comfort, security, and a sense of peace for residents and their families.
Located in Vernon Hills, Illinois, the community blends neighborhood charm with convenient access to nearby destinations throughout Lake County and the greater Chicago area. Residents can explore scenic outdoor spaces like Edward L. Ryerson Conservation Area, attend local events, and enjoy time at nearby cafés and shops.
Ciel of Vernon Hills celebrates individuality and is dedicated to residents' happiness, health, and fulfillment, with a team that shares values of respect, kindness, and passion. The community creates a space where residents can thrive through meaningful connections and engaging activities.
Types of Care at Ciel of Vernon Hills
Assisted LivingIndependent LivingMemory Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Multiple Floor Plans
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Outdoor Patio
- Security
- Transportation Services
Activities
- Grocery Shopping and Errands
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Ciel of Vernon Hills
4overall · 80 ratings combined
4★ on Google (80)
Anne Gold
Aug 2026
The tour was thorough and so very helpful!
Justin
Aug 2026
I went in to get more information about the homes and was very pleased with the experience. Cinthia was super kind, answered all of my questions, and provided great customer service. I really appreciated her help! Wish I could’ve spoken to someone about this but she told me to leave A google review and I was in a rush.
Lynn Pivan
Jul 2026
Darrin is a gift! His positive attitude and actions are evident with his willingness to help all the residents. I was on an outing yesterday and his careful ministration of the residents that needed extra help was gratifying to see. In today’s society it is truly wonderful to meet a good human. Darrin is that guy!!!
Mary Rochelle
Jul 2026
Great experience learning about Ciel of Vernon Hills from Kathy Lurz. Answered all our questions and gave us plenty of information in order to move forward with our plans.
Frequently Asked Questions
What types of care does Ciel of Vernon Hills offer?
Ciel of Vernon Hills offers Assisted Living, Independent Living and Memory Care.
Where is Ciel of Vernon Hills located?
Ciel of Vernon Hills is located at 145 N Milwaukee Ave in Vernon Hills, Illinois.
What do families say about Ciel of Vernon Hills?
Reviewers describe a warm, active community with popular staff members and a wide range of activities, but there is a stark split between happy independent and assisted living residents and families reporting serious problems in memory care. Several reviewers say communication with management has broken down, with unreturned calls and a noticeable decline in service since Ciel took over operations from Brookdale. Multiple detailed accounts describe neglect, hygiene failures, and inconsistent staffing in the memory care unit.
How can families visit Ciel of Vernon Hills?
Submit the Request Information form on this page to connect with Ciel of Vernon Hills and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Ciel of Vernon Hills? Claim this listing to update photos, pricing, and details. It's free.
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