Ciel of Germantown

Sandra Simpson

Jul 2026

via Google ↗ · Report

Alexandra gave us a lovely tour. She listened and answered every question. I felt heard regarding my anxiety about planning this step in my life. I wish I had taken pictures of the beautiful dining room.

Gayle Moss

Jun 2026

via Google ↗ · Report

After the management team and many of their employees left the assisted living community my precious mother in-law was in we made the difficult decision to move her. I can honestly say that moving her to Ciel of Germantown was one of the best decisions our family has made. When the management team we had come to know and trust moved to Ciel of Germantown, we learned that many of their staff members chose to follow them. That spoke volumes about the kind of leadership they provide. We decided to move my mother-in-law there as well, and from the very first day, it truly felt like coming home. She was welcomed with sincere excitement and that helped her transition as well as our family. The the quality of care, compassion, communication, and overall atmosphere has been remarkable, just as it was when they were at the other community. The staff genuinely know the residents, treat them with dignity and kindness, and go above and beyond to make them feel safe, comfortable, and loved. It is obvious that this community is led by people who care deeply about both the residents and their employees. Their interactions with her and our family resonate that they love what they do and that impacts the type and level of care they give the residents. From the minute you walk in you are greeted with a smile and staff are friendly throughout the community. As family members, the greatest gift is having peace of mind, knowing your loved one is not only well cared for but truly valued. We are incredibly grateful to everyone at Ciel of Germantown for the exceptional care they provide every day. If you're looking for an assisted living community where compassionate leadership creates a culture of excellence, I cannot recommend Ciel of Germantown highly enough.

D E

Jun 2026

via Google ↗ · Report

Beautiful, warm senior living community. We love the location and the staff treat the residents like family. The smiling residents and staff speak volumes!

Gina

Mar 2026

via Google ↗ · Report

I can only speak for the Memory Care facility; but this place is absolutely HORRIBLE!!! CONSTANT Staff shortages and changes, one staff member even threatened me!!, sticky floors, entire place smells like urine or Lysol to the point of choking you, clothes come up missing, mother sent to dinner in a slip and was freezing!, supplies come up missing, no communication from staff, unable to enter or exit on a visit because no one is around to buzz you in or out, upper management only sugar coats and lies about issues, residents asleep with their faces in their plates (I have picture to prove it), residents dying with pneumonia due to lack of medical attention, unexplained bruises on our Mother--OFTEN...AVOID THIS PLACE AT ALL COSTS!!!! I would have given a zero if at all possible. IT'S JUST SICK THE WAY THESE PEOPLE ARE TREATED.

Kaye Schultz

Jan 2026

via Google ↗ · Report

Brookdale Dogwood Creek is amazing. The team truly cares about their residents. They go over and above to ensure they have special family time, cherish special moments, and give quality service. From the moment you walk in, it feels great. All of the staff is wonderful. From the moment you walk in, you are always greeted and treated well as a visitor by the front desk staff. The dining staff is phenomenal - from the food prep to the quality of food all the way down to the way they interact with the residents is superb. The care team goes above and beyond. Thank you for all you do for the residents.