Pascaline Ezouah
Jun 2026
6/6/26 11:00 AM Surely nobody works here on the weekends. As I’m writing this at 11:00 AM, my mother, who is currently a patient at this facility and is diabetic with other serious health conditions, has been medicated with absolutely no food in sight. When she was admitted, I was told that breakfast is served between 8:30 AM and 9:00 AM. It is now 11:00 AM, and I have yet to reach a single person at this facility who can provide an update regarding breakfast or explain the delay. I’ve called this facility at least 5 to 10 times this morning. Poor Kaniya at the front desk is a sweetheart. She has patiently routed me to everyone I’ve asked to speak with. The problem is that once I’m transferred, the phone either goes to voicemail or rings endlessly without anyone answering. Imagine having someone you care about in this facility, knowing they have medical conditions that require regular meals, and being unable to get a simple update from anyone about what is going on so you can make arrangements on your end if needed. At this point, I’m considering ordering my mother Uber Eats just so she has something to eat, because it’s almost lunchtime and breakfast appears to have been completely missed. My biggest concern is not even the delayed meal. It’s the complete lack of communication. I have been transferred to the MOD, the dietitian line, the unit secretary on her floor, and even other floors, multiple times, without reaching a single person who could help. If you have a loved one here, I strongly recommend checking in frequently and advocating for them. Based on my experience so far, communication on the weekends appears to be severely lacking. 6/6/26 12:47 PM Update as of 12:41 PM on Saturday, June 6: My mother still has not received breakfast, lunch, or any meaningful communication from the care team regarding the delay. The only person who has been consistently helpful today has been the front desk staff member, who has done her best to transfer my calls and assist me. Since this morning, I have called multiple times and left messages with several departments. As of this update, I have not received a single callback from anyone regarding my concerns. I am leaving my original review in place because I believe it accurately reflects the progression of this issue throughout the day. I understand that facilities may have reduced staffing on weekends. However, being understaffed does not excuse a complete breakdown in communication or delays in basic patient care. My mother is diabetic and has other serious health conditions. Administering medication without ensuring timely access to food can create serious health risks, which is why I am so concerned. To put this into perspective, I had to order food and water for my mother through Uber Eats from another state because I could not get confirmation that she had been fed or even had access to basic hydration. No family member should have to wonder whether their loved one has eaten or has something as fundamental as water, especially when that loved one is in a medical facility receiving care. I am documenting this experience not only to share what we are currently experiencing, but also to create a clear record of events should further escalation become necessary. If you have a loved one at this facility, I strongly encourage you to check on them regularly, especially on weekends. Based on my experience today, family involvement appears to be necessary to ensure concerns are addressed in a timely manner. To the facility: please do not respond with a generic apology or template response. What patients and families need is action, communication, accountability, and a care plan that supports healing and recovery. I sincerely hope the remainder of my mother’s stay reflects a higher standard of care than what we have experienced today.
