Kathy
Jul 2026
The place is the highly rated Moorings Park Naples Fl. Specifically, The Chateau. Their Banyan Unit and Cypress (Memory Care). My mother was a resident for years. I was her 8 hr or more per day companion for an entire year and then some. This review applies to their CNAs and Nurses, both veteran and temps or weekenders. I witnessed way too much personal use cell phone distraction from the CNAs and one particular 16 hr weekend Nurse. In addition, CNAs and a Nurse asleep in the chairs meant for residents & visitors in public areas. Also, CNAs sleeping at dining tables where they are supposed to be helping a resident eat. Not one staff person moved an inch to help my mother in a choking episode in the dining room until I hollered to a CNA leaning on.the wall, "Are you trained to help with choking?! I need help!!". I was obvious my mother needed attention. Unfortunately, that is lacking by the staff. Until I took my complaint to two Directors the time the call buzzers from Resident rooms were being responded to was ridiculous, even worse at night. A CNA wld enter her room, turn off the buzzer, announce she'd be back and never come back for 30 mins. At that time we wld buzz for someone AGAIN. I rescued many a resident from falling becz frankly noone was around or they were looking at their phones (not for work either). Check on your loved one often or hire a personal companion and ask them to report to you whay is going on there.






