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Charlotte Health & Rehabilitation Center

1735 Toddville Road

4.3(542 ratings)· Charlotte average: 4.1

Charlotte Health & Rehabilitation Center, photo 11 / 6

Quick Facts

Total units
90
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
90

What Families Think

Charlotte Health & Rehabilitation Center is a skilled nursing and long-term care community in Charlotte, North Carolina, holding a strong 4.3 out of 5 rating from 535 Google reviews. Beyond that overall rating, no specific review comments or amenity details were provided to describe families' day-to-day experience.

The Good

  • Strong 4.3/5 rating from a large review base
  • 535 Google reviews suggest broad community feedback

The Bad

  • No published pricing information available
  • No detailed reviews or amenities provided to assess care specifics

AI-generated from reviews and community data.

Charlotte Health & Rehabilitation Center is a senior living community in Charlotte, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 542 reviews.

About Charlotte Health & Rehabilitation Center

Charlotte Health & Rehabilitation Center is a skilled nursing / long term care community in Charlotte, North Carolina. The community is licensed for up to 90 residents.

Families rate Charlotte Health & Rehabilitation Center 4.3 out of 5 based on 535 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Charlotte Health & Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Charlotte Health & Rehabilitation Center

4.3overall · 542 ratings combined

4.3★ on Google (542)

Melody Heath

Aug 2026

via Google

I am a patient here. Been here for 2 weeks. Nurse and CNA are here to get a check. They do not care about patients, nor do they want to do the work they came to do. If you ring the call bell. Get comfortable, they'll be in 20 to 30 mins. Pray that the CNA that answers, decided to do work. I should've wrote a review 2 weeks ago. First night here, I didn't have the things need. From my meds, wound vac, and bags for my stomach. I chec ked myself out, to go to the ER to get pain meds that was needed. Think twice before sending loved ones here. Especially if that don't have a voice to speak up when things are going wrong. CHARLOTTE HEALTH AND REHAB YOU GOT TO DO BETTER!!! Thanks to my nurse Rosita, for always getting things done that other wouldn't!!

Crystal Helton

Jun 2026

via Google

CHRC is an exceptional facility that exceeded my expectations. The care provided surpassed my needs. The staff demonstrated compassion, attentiveness, and kindness. The facility maintains a high level of cleanliness with daily room sanitizing. A diverse range of activities is available for participation. I highly commend CHRC for its outstanding service and dedication to excellence. -Crystal

Lisa Watson

Apr 2026

via Google

If you want anything other than a bed to sleep in, do NOT leave your loved one or even a ‘liked one’ here. My mother was here less than 2 weeks. In that time I complained to the nurses every single day. I complained to the staff, to the admin abut her care. I tried my best to ensure that she wouldn’t have to be there for very long. It was dirty (I brought a quilt, just so we could sit on a chair), the floors were nasty, and the care she received was minimal. If I had been able to put her in a car to get her out of there I would have. On Friday, we complained to admin after a huge screw up had my mother transported to Pineville for an appointment that they had been told was cancelled. The admin was sending out referrals and we were going to move her on Monday. We were told she would be safe there. On Sunday morning at 2 AM, they called to ask me where to take her to ‘be evaluated’. I questioned and was told ‘don’t worry, she still had a pulse’. I had left her less than 12 hours before and she was sitting in a chair and laughing. It has been over a week now and no one has even contacted me to tell me what happened. Or just to offer condolences. I wouldn’t leave anyone here and I will regret the rest of my life.

Kwabena Antwi

Apr 2026

via Google

Great and wonderful service! Social worker, Larrain is exceptional. She works with professionalism. Receptionist receives visitors warmly and the other staff members I interacted with during my visit were amazing. A great facility by all standards.

Kimberly Huddleston

Apr 2026

via Google

I would strongly discourage anyone from placing a loved one in this facility. From the moment we arrived, the condition of the building was unacceptable. There was a persistent smell, dirty floors, filthy baseboards, and bathroom floors that were sticky and clearly not being properly cleaned. The entire place feels outdated and poorly maintained. What was even more troubling was the level of care. The nursing staff showed zero personality and, more importantly, a complete lack of compassion. Call buttons were routinely ignored—we often waited two or more hours for a response. Basic needs were not met in a timely manner, and we had to repeatedly ask staff to change a soiled diaper. Eventually, we found ourselves providing that care ourselves. Communication was essentially nonexistent. Despite calling ahead to cancel an appointment, my loved one was still transported all the way to Pineville unnecessarily. We were also told about a “state-of-the-art” monitoring system during the tour, yet it never appeared to function while we were there. At one point, a CNA responded to a request for Tylenol with “that’s not my job,” which was shocking and unacceptable. A staff member even admitted they had to be “stern” with my loved one, which raises serious concerns about how patients are being treated behind closed doors. The most heartbreaking part of this experience was how things were handled after my loved one passed away. When we came to collect her belongings, the first thing said to us by a nurse administrator was, “Do you need a box?” Not a single staff member offered condolences. Not one person said, “I’m sorry for your loss.” The lack of basic human empathy was staggering. This was our first experience with a nursing home, and we chose this facility because we were told they could handle complex patients. That was not our experience at all. I am beyond disappointed and honestly disgusted by the level of care and compassion shown. No family should have to go through what we experienced here.

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Government Inspection History

6 inspection visits in the last three years, 57 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 28, 2026Fire Safety StandardHealth ComplaintHealth Standard17 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 26, 2026

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 26, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 26, 2026

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2026

  • Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2026

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 26, 2026

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2026

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 26, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2026

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2026

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2026

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Feb 26, 2026

Mar 20, 2025Health Complaint1 citation
  • Plan the resident's discharge to meet the resident's goals and needs.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 4, 2025

Feb 21, 2025Health Complaint3 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2025

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2025

  • Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2025

Dec 23, 2024Health Complaint6 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 7, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 7, 2024

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 10, 2024

  • Ensure that residents are free from significant medication errors.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 7, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 7, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 21, 2025

Oct 23, 2024Fire Safety StandardHealth ComplaintHealth Standard12 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 15, 2024

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 15, 2024

  • Keep all essential equipment working safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 15, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024

  • Dispose of garbage and refuse properly.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024

Aug 10, 2023Fire Safety StandardHealth Standard18 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 7, 2023

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 7, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 10, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2023

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2023

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2023

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2023

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2023

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2023

  • Install corridor and hallway doors that block smoke.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 10, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Charlotte Health & Rehabilitation Center offer?

Charlotte Health & Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Charlotte Health & Rehabilitation Center located?

Charlotte Health & Rehabilitation Center is located at 1735 Toddville Road in Charlotte, North Carolina.

What do families say about Charlotte Health & Rehabilitation Center?

Charlotte Health & Rehabilitation Center is a skilled nursing and long-term care community in Charlotte, North Carolina, holding a strong 4.3 out of 5 rating from 535 Google reviews. Beyond that overall rating, no specific review comments or amenity details were provided to describe families' day-to-day experience.

How did Charlotte Health & Rehabilitation Center do on recent health and safety inspections?

Charlotte Health & Rehabilitation Center had 6 government inspection visits in the last three years, with 57 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Charlotte Health & Rehabilitation Center?

Submit the Request Information form on this page to connect with Charlotte Health & Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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