K Conklan
Aug 2024
My experience with this home health has been a nightmare. My Mother is in a Memory Care unit in OKC. Centric was called in to aid in care for a skin tear. As a daughter, I asked that Centric call me weekly and let me know what was observed and just about the general visit. In the beginning one of the nurses would call, but that stopped when she left. I called the Shawnee Office to cancel services in July 2024, due to the lack of communication with me, and the 15 min or less visit that they spent with mom. I talked with someone at the office for about an hour on why I was cancelling service and my displeasure with the Care. The person that I spoke with was very interested, and I was told that I would receive a phone call from a supervisor, but I never got that call. They continued their visits and continued to charge Medicare for those visits. I would not have known, if I had not received the bill from Medicare last week. If that wasn't bad enough, however, they did find time to send the Physician an Order to continue service on Mom for another 30 days on the same day that I asked that they return my call. Think very hard about using this company if you are interested in continued communication on your loved one, and also check your Medicare statement.
