Barbara Trowbridge
Aug 2026
Caroline is excellent, very professional, yet friendly and personable. She has been a great encouragement to me! I appreciate all of you.
1 / 5Quick Facts
- Medicare quality
- 5.0 of 5 stars
- Medicare certified
- Since 1977
- Care setting
- Services delivered directly in patient's own home
- Service scope
- Combines wound care, physical therapy, and hospice support
- Patient focus
- Serves complex cases turned away by rehab facilities
Home Health Compare
What Families Think
Families describe CenterWell Home Health in Statesboro as delivering strong, personalized clinical care—especially praised for skilled nurses, wound care specialists, and physical therapists who track patient progress closely. At the same time, several reviewers point to breakdowns in office coordination, such as missed appointments and unreturned calls, that contrast with the quality of hands-on care.
The Good
- Nurses and physical therapists praised for skill and compassion
- Clinicians remember patient details across visits
- Personalized therapy plans tailored to each patient
- Helped a complex post-surgical patient recover at home
- High overall Google rating from many reviewers
The Bad
- Several reports of missed or unscheduled case manager visits
- One report of a rude, dismissive front-desk interaction
- Inconsistent callback practices noted by more than one reviewer
- Address and contact information errors on file for some patients
AI-generated from reviews and community data.
CenterWell Home Health is a home health agency serving Statesboro, Georgia offering Home Health. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 4.8 out of 5 across 79 reviews.
About CenterWell Home Health
CenterWell Home Health is a home health and hospice provider based in Statesboro, Georgia. The service delivers nursing care, wound care, physical therapy, and hospice support to patients in their homes, working with people recovering from surgery, managing chronic conditions, and navigating complex medical needs.
Families consistently praise the clinical skill and personal attentiveness of individual clinicians. Wound care nurses and physical therapists are frequently highlighted for combining technical competence with genuine compassion, remembering details about patients and their families across visits, tailoring therapy to each person's specific situation, and going beyond routine care. One family wrote of their husband's "amazing" nursing and personalized physical therapy after he was deemed too complex for a rehabilitation facility. Staff members are described as professional, patient, and knowledgeable, with several families noting they felt heard and respected during vulnerable recovery periods.
Administrative and scheduling coordination present a contrast. While clinical visits earn strong marks, some families report communication gaps: case managers missing scheduled appointments, inconsistent callback practices, and address mix-ups on file. Front-desk interactions have occasionally felt rushed or dismissive to callers seeking to set up services.
CenterWell Home Health holds a 4.8 out of 5 rating across 57 Google reviews, with the vast majority of feedback centering on the quality and heart of individual clinical staff members.
Types of Care at CenterWell Home Health
Home Health
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Medication Management
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Help Me ChooseReviews of CenterWell Home Health
4.8overall · 79 ratings combined
4.8★ on Google (79)
Shelby Williford
Aug 2026
this is my second experience with Centerwell, I have been very pleased, the therapist have been very knowledgeable and creative with ways to help me improve my strength and healing
Noah Moore
Aug 2026
Centerwell and its workers have been extremely helpfull In taking care of my mother and getting the things she needs
Mary Sapp
Aug 2026
I am so thankful for Caroline and Heather getting me back stronger and walking. They answer any questions I have and are very thorough. Caroline works me hard and I'm able to walk now and haven't had anymore falls.
Linda
Aug 2026
Jasmine has been a fantastic nurse, caring and concern in every way possible. Heather and Brian have worked with getting my balance and dizziness under control. I don’t know what I would do without them all helping me.
Medicare Quality of Care
CenterWell Home Health is a Medicare-certified home health agency (certified since 1977). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
5.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency80%US 79%
- Rated their overall care 9 or 10 out of 1086%US 85%
- Care was given in a professional way90%US 89%
- The team communicated well88%US 86%
- The team discussed medicines, pain and home safety85%US 82%
367 completed patient surveys, 19% response rate.
Hospital outcomes
- Discharged to the community81%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)10%US 11%Same as
How patients did
- Care started within 2 days of referral100%US 94%
- Patients got better at walking or moving around100%US 83%
- Patients got better at getting in and out of bed99%US 83%
- Patients got better at bathing98%US 86%
- Patients' breathing improved93%US 85%
- Patients got better at taking medications correctly97%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations76%US 61%
Service area
CenterWell Home Health reports serving 59 ZIP codes, including Augusta, Statesboro, Adrian, Appling, Avera, Bartow, Bellville, Blythe, Brooklet, Claxton and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 117033. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does CenterWell Home Health offer?
CenterWell Home Health offers Home Health.
Where is CenterWell Home Health located?
CenterWell Home Health is located at 1100 Brampton Ave N in Statesboro, Georgia.
What do families say about CenterWell Home Health?
Families describe CenterWell Home Health in Statesboro as delivering strong, personalized clinical care—especially praised for skilled nurses, wound care specialists, and physical therapists who track patient progress closely. At the same time, several reviewers point to breakdowns in office coordination, such as missed appointments and unreturned calls, that contrast with the quality of hands-on care.
Does Medicare cover care from CenterWell Home Health?
Yes. CenterWell Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 5.0 out of 5 stars.
Do I need a referral to use CenterWell Home Health?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit CenterWell Home Health?
Submit the Request Information form on this page to connect with CenterWell Home Health and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at CenterWell Home Health? Claim this listing to update photos, pricing, and details. It's free.
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