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Families using CenterWell Home Health in Prattville generally praise the compassion and skill of the visiting nurses and therapists, with several reviewers naming specific staff members who made a real difference in a loved one's recovery. A few reviews mention inconsistent experiences with certain staff and administrative issues around care coordination.
AI-generated from reviews and community data.
CenterWell Home Health is a home health agency serving Prattville, Alabama offering Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.5 out of 5 across 27 reviews.
CenterWell Home Health in Prattville, Alabama provides in-home health and hospice care. The service is rated 4.5 out of 5 stars based on 27 family reviews.
Families consistently praise the clinical staff, particularly noting therapists and nurses who combine professional skill with genuine warmth during recovery and end-of-life care. One family wrote that their mother's caregivers were "always so kind and caring towards her." Several reviews highlight individual staff members who went above and beyond, though experiences vary, some families encountered communication delays with supply orders and administrative frustrations.
A handful of reviews mention initial friction resolved through management intervention, suggesting the company takes concerns seriously when raised. The range of five-star ratings alongside one one-star experience reflects inconsistent execution across the team, with most families ultimately recommending the service.
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Help Me Choose4.5overall · 27 ratings combined
4.5★ on Google (27)
Sandy Shirley
May 2025
My mother and I had a wonderful experience with the therapists who visited our home to help my mother. The ladies were always so kind and caring towards her and helped her get her strength back after her illness. I would definitely recommend this company if your loved one needs help.
Dr. Germaine Jackosn
Oct 2024
This company has beautiful, professional, caring and understanding staff. Unfortunately I had to deal with a rude uncaring person. After speaking with upper management I was pleased. Because of one bad Apple I still give it 5 stars.
deborah lawhorn
Oct 2024
They are horrible’ more concern with papa work than the patient. They lie to your face take time to order your supplies and a few are rude. Don’t uphold the integrity that they are suppose to have. Very disappointed had one that was world star nurse I don’t know what happened to her but will never use or recommend them for anyone
Fredia Ingram
Sep 2024
I have had the best experience ever, I personally ❤️ love nurse Jojo and physical therapists Laura and Billy. Centerwell is the best, I refuse to use any other company. I rate them #1, 5 stars
Zelda Stokes
Sep 2024
All of the nurses I have seen have been good; however my regular nurse, Laura Hennessey has been exceptional. Yes would definitely recommend CenterWell.
CenterWell Home Health is a Medicare-certified home health agency (certified since 1984). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.5 / 5
Medicare star rating
Services offered
What patients say
5.0 / 5 patient survey rating
312 completed patient surveys, 23% response rate.
Hospital outcomes
How patients did
Service area
CenterWell Home Health reports serving 44 ZIP codes, including Montgomery, Prattville, Tuskegee Institute, Wetumpka, Autaugaville, Billingsley, Booth, Cecil, Coosada, Deatsville and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 017055. National figures are the average across all certified agencies.
CenterWell Home Health offers Home Health.
CenterWell Home Health is located at 1988 Fairview Ave in Prattville, Alabama.
Families using CenterWell Home Health in Prattville generally praise the compassion and skill of the visiting nurses and therapists, with several reviewers naming specific staff members who made a real difference in a loved one's recovery. A few reviews mention inconsistent experiences with certain staff and administrative issues around care coordination.
Yes. CenterWell Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.5 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page to connect with CenterWell Home Health and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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