Diane Landry
Sep 2024
Exceptional care given. Kind and courteous I highly recommend them for your in home care!
1 / 5Quick Facts
- Medicare quality
- 4.5 of 5 stars
- Medicare certified
- Since 1991
- Visit frequency
- Nurse visits scheduled every other day
Home Health Compare
What Families Think
Families served by CenterWell Home Health in Fall River generally praise the in-home nurses and aides for being attentive and kind to their loved ones. One reviewer described a distressing interaction with office staff that felt disrespectful of a patient's dignity, suggesting some inconsistency between field staff and office conduct.
The Good
- In-home aides described as amazing and attentive
- Nurses called great and exceptional
- Family members report satisfaction with care visits
- Aunt very pleased with her nurse
The Bad
- One report of office staff treating a patient without dignity or privacy
- Limited contact or communication with office staff noted
AI-generated from reviews and community data.
CenterWell Home Health is a home health agency serving Fall River, Massachusetts offering Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.3 out of 5 across 12 reviews.
About CenterWell Home Health
CenterWell Home Health is a home health and hospice provider serving Fall River, Massachusetts. The organization delivers in-home nursing care and end-of-life services to patients in their residences.
Families consistently praise the in-home nursing staff for attentiveness and clinical skill. Multiple reviewers highlighted that nurses are "kind and courteous" and make patients "well and comfortable" during regular visits. One family wrote, "In home staff is amazing with my mother." However, one reviewer reported a negative experience at the office location, noting a staff member's unhelpful response to a patient care need during a visit.
CenterWell Home Health holds a 4.3 out of 5 Google rating based on 12 reviews. Most feedback centers on positive interactions with visiting nurses, though office-based interactions appear less consistent.
Types of Care at CenterWell Home Health
Home Health
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Medication Management
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me ChooseReviews of CenterWell Home Health
4.3overall · 12 ratings combined
4.3★ on Google (12)
Tom Loebl
Sep 2024
Nurses do a great job. Presently have visits every other day and I'm satisfied
Jerry Scruggs
Aug 2024
In home staff is amazing. Office staff is great don't speak with them to often. In home staff is amazing with my mother. Make sure she is well and Comfortable
paul rezendez
Mar 2024
I would like to apologize to the staff at the office on route 6 fall river ,especially the white female with long straight black hair for having to drive them to (I'm painting it as nice as I can) look out the windows and point n stare after their employee , latter described, asked " do I have to do that here" although it isn't pretty n the best situation I did need to empty my colonostomy bag ,as it was about to erupt n may further my health as I am in stage 4 colon cancer. I was not shocked or dismayed at the loud request of the employee but when I looked further I noticed it was a health care business. The mission statement by the company fails to align with its office employees and I was naive to think a company would employ ppl with the same values and morals n social grace. I do understand the ppl in the window getting a look at me n my struggling, I understand it's human nature to be inquisitive when , as I believe the employee with her loud question told the staff so I understand they would want to witness what they were told n I do applaud the older Grey hair gentlemen who assured me Noone in the company would treat or behave in that manner n I assumed it was because they worked in the health care field. I also understand the compulsion to protect and deny an employee would behave in a course manner , I assumed workers In a health care field and for a company that boasts about compassion would as forementioned hire employees that do not align with the values of the company. I know if anyone has read this far or consider the private for profit company to hire compassionate empathetic consummate professionals in the health care field, I sure did not come in contact with any employees there that hold themselves to a higher standard. The only positive I can address is a courteous good morning from the older Grey hair gentlemen but was very put off by his standoffishness (i think i invented a new word or my vocabulary and vernacular is not what it once was after the years of fighting Cancer has me down on the score cards n if I don't win it will be a draw at best) ok I'd like to plainly put it as this , white female with the straight black hair whom looked young healthy i hope as all I can do you do not have to suffer from any type of cancer n watch your children and family worry for you njust to throw another 2 cents in , its probably adding up to paper money by now, do better n treat ppl with dignity n respect
Penny Simoes
May 2022
My aunt was very pleased with her nurse on all visits
Medicare Quality of Care
CenterWell Home Health is a Medicare-certified home health agency (certified since 1991). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency83%US 79%
- Rated their overall care 9 or 10 out of 1089%US 85%
- Care was given in a professional way90%US 89%
- The team communicated well91%US 86%
- The team discussed medicines, pain and home safety82%US 82%
162 completed patient surveys, 25% response rate.
Hospital outcomes
- Discharged to the community89%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)10%US 11%Same as
How patients did
- Care started within 2 days of referral100%US 94%
- Patients got better at walking or moving around96%US 83%
- Patients got better at getting in and out of bed97%US 83%
- Patients got better at bathing95%US 86%
- Patients' breathing improved94%US 85%
- Patients got better at taking medications correctly96%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations91%US 61%
Service area
CenterWell Home Health reports serving 54 ZIP codes, including Fall River, New Bedford, Brockton, Lakeville, Middleboro, Somerset, Abington, Acushnet, Attleboro, Attleboro Falls and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 227260. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does CenterWell Home Health offer?
CenterWell Home Health offers Home Health.
Where is CenterWell Home Health located?
CenterWell Home Health is located at 275 Martine St #104 in Fall River, Massachusetts.
What do families say about CenterWell Home Health?
Families served by CenterWell Home Health in Fall River generally praise the in-home nurses and aides for being attentive and kind to their loved ones. One reviewer described a distressing interaction with office staff that felt disrespectful of a patient's dignity, suggesting some inconsistency between field staff and office conduct.
Does Medicare cover care from CenterWell Home Health?
Yes. CenterWell Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.5 out of 5 stars.
Do I need a referral to use CenterWell Home Health?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit CenterWell Home Health?
Submit the Request Information form on this page to connect with CenterWell Home Health and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at CenterWell Home Health? Claim this listing to update photos, pricing, and details. It's free.
Nearby Communities
Other senior living options within 25 miles of Fall River.
The Grove at Carvalho
Fall River, Massachusetts0.9 mi
3.9(25)
Skilled Nursing / Long Term Care
Crawford Health and Rehabilitation Center
Fall River, Massachusetts1.5 mi
3.2(20)
Assisted LivingSkilled Nursing / Long Term Care
Mill Brook Rehabilitation & Healthcare Center
Fall River, Massachusetts1.7 mi
4.4(44)
Skilled Nursing / Long Term Care
Gabriel Care Adult Foster Care Fall River
Fall River, Massachusetts2.1 mi
4.2(15)
Assisted LivingSkilled Nursing / Long Term Care
Associated Home Care
Fall River, Massachusetts2.1 mi
2.9(12)
Home care · no referral needed
River Falls Senior Living
Fall River, Massachusetts2.2 mi
5(39)
Assisted LivingIndependent Living