MyLivingChoice

Associated Home Care

222 Milliken Blvd 3rd Floor

2.9(12 ratings)· Fall River average: 3.9

Associated Home Care — photo 11 / 5

Quick Facts

24-hour care
24-hour and live-in care options available
Hospital transition support
Safety assessments help seniors return home safely
Service area
Serves over 100 Massachusetts communities

What Families Think

Reviews for Associated Home Care are sharply split: families consistently praise individual caregivers for their warmth and skill, but repeatedly criticize the agency's office operations, scheduling, and communication. With a 2.9 average from a small pool of reviews, the pattern suggests strong frontline caregivers undercut by management and coordination problems.

The Good

  • Caregivers described as attentive, dedicated, and skilled
  • Skilled nursing care from full-time RNs and LPNs
  • Specialized dementia and Alzheimer's care training
  • 24-hour and live-in care options available
  • Hospital-to-home transition support with safety planning

The Bad

  • Multiple reports of poor communication from the office
  • Several reviewers describe last-minute or unannounced schedule changes
  • Clients report frequent caregiver turnover due to scheduling issues
  • One report of rude treatment from front-desk staff

AI-generated from reviews and community data.

About Associated Home Care

Associated Home Care provides in-home care services for seniors throughout Massachusetts. Founded in 1991, the company has served families across the state for over three decades, offering compassionate caregiving with a focus on maintaining clients' independence and quality of life.

The organization offers multiple levels of care tailored to individual needs. Services include non-medical home care provided by certified Home Health Aides who are extensively background-checked and trained, as well as skilled nursing care delivered by full-time licensed RNs and LPNs for seniors requiring a higher level of healthcare management. Associated Home Care also provides specialized Dementia and Alzheimer's Care, with all dementia care providers receiving formal training on the latest care techniques as part of a collaborative relationship with the Alzheimer's Association.

Additional services include 24-hour and live-in care options for clients at risk of being left alone, respite care that provides family caregivers a break from their demanding role, and hospital transition support with safety assessments and planning to help seniors return safely from hospital or rehabilitation settings to their homes.

Beyond medical care, Associated Home Care offers assistance with meal preparation, transportation, light housekeeping, and companionship services designed to support seniors' daily living needs and help families feel informed and proactive about their loved one's wellbeing.

Types of Care

Home Health and Hospice

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Reviews

2.9overall · 12 ratings combined

2.9★ on Google (12)

Deborah Mercier

Dec 2025

via Google

I love my housekeeper. Ana is fabulous. But, management is horrible. They have rescheduled me with a person i have never met and I was not called to say I was rescheduled with someone other than my usual housekeeper. I do not think the management even tell their own personnel when there is a change. When I've called to request a change for my convenience, I was told I would get a call back and that never happened. I really don't know what's going on there but I can rely on my housekeeper Ana for being on time and doing a great job helping keep my home clean, doing my shopping, and supporting me thru bad times dealing with the Co. Associated Home Care.

Tammy Peterson

Aug 2025

via Google

Ana Bisceglio is absolutely awesome! She goes above and beyond in everything she does, and her work is truly the best in the business. Ana is thorough, attentive, and has a wonderful personality that makes her such a joy to have around. She pays attention to every detail, something I haven’t experienced with others I’ve had in the past. Compared to others—both women and men—Ana’s care and dedication stand out by far. I can honestly say I love having Ana as my caregiver. She is outstanding at both home care and personal care, and I couldn’t be more satisfied with the support she provides.

Debra Voss

Jan 2025

via Google

Office Staff is nice. Communication is really bad. I have asked that they call if someone is coming or not coming, does not happen. They change days and times often. Hard for them to keep a set schedule. I have had many different people, because of poor communication. I have also left phone messages, not good at returning calls, not sure they listen to them.

Alyssa Pavlin

Dec 2024

via Google

If this could be rated negative stars this is how it would be rated. Send staff to clients without confirmation time works for client. Most of their excuses are “computer generated sorry for that error” schedule clients 45 minutes away from each other with 15 minutes between schedule time. Ex client ends at 12, next client scheduled 12:15, even with shortest route it takes 45 minutes to arrive. Mileage not paid as promised. Hiring staff is paid a bonus for amount of staff they hire so make false promises. Clients will state they called week prior to cancel, staff either not informed and still sent to client or notified 10 minutes prior to arrival. Communication is terrible and to reach office it takes leaving 10 voicemails.

Zeca Cm

Feb 2024

via Google

This place is good and they do a good job but there’s some people like donaria this lady is very rude she shouldn’t be allowed to be at front desk because if you feel the person is looking for job to feed there family and you feel they are not qualified to do the job there is manny ways to talk to them but unfortunately she choose the wrong way put the person down it was really ugly I hope she doesn’t end up on the same situation and looking for job and be humiliated like she did this person!!! This is America you shouldn’t treated people that way

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