4.4(44 ratings)· Fall River average: 3.8
1 / 5CMS Care Compare
Families describe Mill Brook Rehabilitation & Healthcare Center as attentive and compassionate, with staff who go out of their way to support residents recovering from hospital stays or living with dementia. Most reviewers highlight a clean, well-run facility and responsive admissions support, though one family reported a serious safety incident and poor follow-up from administration.
AI-generated from reviews and community data.
Mill Brook Rehabilitation & Healthcare Center is a senior living community in Fall River, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.4 out of 5 across 44 reviews.
Mill Brook Rehabilitation & Healthcare Center is a skilled nursing and long-term care facility in Fall River, Massachusetts, with a licensed capacity of 152 residents. The community serves patients recovering from hospitalizations as well as those requiring ongoing skilled care.
Families consistently praise the nursing staff's attentiveness and respect toward residents. One family noted that their grandfather with dementia "was always treated with respect and dignity," and another highlighted that staff members "have been extremely attentive, helpful and kind," with several going "the extra mile." The facility itself is described as clean and well-maintained, with round-the-clock supervision. Communication between care staff and families appears strong in most accounts. The admissions team has also been recognized for compassion during difficult family transitions.
One family reported serious safety concerns, including two falls resulting in fractures, alongside frustration with limited administrative communication. This critical experience contrasts sharply with the predominantly positive feedback from other families, suggesting variable experiences or gaps in oversight.
Mill Brook holds a 4.4-star Google rating across 44 reviews, reflecting mostly strong satisfaction tempered by at least one significant safety and communication concern.
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Help Me Choose4.4overall · 44 ratings combined
4.4★ on Google (44)
Robert Joseph Moreau
Jun 2026
Mom checked in almost two months ago. Mom has dementia and severe falling issues. The staff have been extremely attentive, helpful and kind. More than a few of them have gone the extra mile in taking care of Mom. The whole facility seems very clean and well kept. It’s peace of mind knowing Mom has eyes on her 24/7.
Luciana Johns
Jun 2026
I would like to recognize Anna Harrop, Admissions Director at Millbrook Rehabilitation, for the exceptional compassion, professionalism, and dedication she showed to a family during a very difficult time. I was working with a family whose greatest wish was to have their loved one closer to home so they could spend meaningful time together. After facing several challenges, I connected with Anna, and her response was immediate. She arranged a tour, provided support and guidance to the family, and worked diligently to secure a private room where their loved one could be surrounded by family and comfort. What stood out most was Anna’s genuine kindness and sense of urgency. She understood how important every day was for this family and went above and beyond to make their wishes a reality. As a healthcare professional, I have the opportunity to work with many facilities, and Anna’s compassion and commitment to patient- and family-centered care truly stand out. Millbrook Rehabilitation is fortunate to have such an outstanding Admissions Director, and I am grateful for the support she provided during this family’s journey.
Marlene Francis
Feb 2026
Excellent!!! My 87-year-old dad has been to three nursing homes. Mill Brook is by far the best. The facilities are excellent and the staff are friendly. I was not happy with the other nursing homes, but I am delighted with Mill Brook.
Alyssa DeLorto
Dec 2025
My grandfather was a patient here on the rehab unit after a stay at the hospital. Can’t say enough good about the experience. The nursing staff took great care of him and made sure all of his needs were met. Despite him having dementia and needing assistance with ADL’s, he was always treated with respect and dignity. Communication was great. My family and I truly appreciated the professionalism throughout the building.
Christopher Costa
Dec 2025
“My mother, who has dementia, was sent to Mill Brook Rehabilitation Center, where she fell twice under their care and suffered a broken leg and hip. While the staff members we interacted with were kind and supportive, the overall lack of communication—especially from the administrators, who have yet to respond—has been extremely disappointing.” I would strongly recommend you not sending your loved ones here.
5 inspection visits in the last three years, 56 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 12, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 12, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 12, 2024
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 12, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 12, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 12, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 20, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 12, 2024
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 12, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 12, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 12, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 12, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 12, 2024
Develop and maintain an Emergency Preparedness Program (EP).
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2024
List the names and contact information of those in the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity C of L: potential for minimal harm, widespreadCorrected Aug 22, 2024
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Severity B of L: potential for minimal harm, patternCorrected Aug 12, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2023
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 28, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedCorrected Jun 2, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Apr 21, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity G of L: actual harm, isolatedCorrected Jun 2, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 21, 2023
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 21, 2023
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 21, 2023
Perform COVID19 testing on residents and staff.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 21, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2023
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 21, 2023
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 21, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 21, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2023
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2023
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 21, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 21, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 21, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 21, 2023
Use approved construction type or materials.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2023
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2023
Develop and maintain an Emergency Preparedness Program (EP).
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2023
Establish procedures for tracking staff and patients during an emergency.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 10, 2023
Establish roles under a Waiver declared by secretary.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 10, 2023
Implement emergency and standby power systems.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 10, 2023
Provide emergency officials' contact information.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 10, 2023
Establish policies and procedures for sheltering.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 10, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity B of L: potential for minimal harm, patternCorrected Apr 21, 2023
Ensure each resident receives an accurate assessment.
Severity B of L: potential for minimal harm, patternCorrected Apr 21, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Mill Brook Rehabilitation & Healthcare Center offers Skilled Nursing / Long Term Care.
Mill Brook Rehabilitation & Healthcare Center is located at 100 Amity Street in Fall River, Massachusetts.
Families describe Mill Brook Rehabilitation & Healthcare Center as attentive and compassionate, with staff who go out of their way to support residents recovering from hospital stays or living with dementia. Most reviewers highlight a clean, well-run facility and responsive admissions support, though one family reported a serious safety incident and poor follow-up from administration.
Mill Brook Rehabilitation & Healthcare Center had 5 government inspection visits in the last three years, with 56 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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