MyLivingChoice

The Gardens at Cedarwood

130 Chestnut Street

2.4(8 ratings)

The Gardens at Cedarwood, photo 11 / 5

Quick Facts

Total units
82
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
82
Climate control
No central air conditioning in common areas
Social work staffing
Reported months without a social worker on staff

What Families Think

Reviews for The Gardens at Cedarwood are sharply mixed, with several families describing serious lapses in medication safety, staff training, and communication, while a few reviewers praised individual nurses and aides for compassionate, attentive rehab care. The building itself is frequently described as outdated, with no central air conditioning in common areas.

The Good

  • Some nurses and aides praised as caring and attentive
  • Positive experience recovering from infection in short stay
  • Named staff members singled out for compassion
  • Good rehab care reported after hospital transfer

The Bad

  • Multiple reports of serious medication errors, including insulin dosing mistakes
  • Several reviewers cite undertrained or unprepared staff
  • Building described as old, dirty, and lacking central AC in common areas
  • Reports of poor communication around billing, insurance, and transfers

AI-generated from reviews and community data.

The Gardens at Cedarwood is a senior living community in Franklin, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 2.4 out of 5 across 8 reviews.

About The Gardens at Cedarwood

The Gardens at Cedarwood is a skilled nursing / long term care community in Franklin, Massachusetts. The community is licensed for up to 82 residents.

Families rate The Gardens at Cedarwood 2.4 out of 5 based on 8 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at The Gardens at Cedarwood

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Help Me Choose

Reviews of The Gardens at Cedarwood

2.4overall · 8 ratings combined

2.4★ on Google (8)

jill marion

Jan 2026

via Google

The most horrible nursing home, that my loved one ever experienced. Staff over dosing of insulin. And/or under dosing. Food was not a type 1 diabetic diet. Wound care was not followed, as per own wound specialist. They ignore patients needs. Pt. and family continued to ask for a social worker, because we have advocated to no avail. and needed help. We were told No Social worker for months (even though this is against MA law, especially with bed count). Did not produce a Social worker, until called MA liaison. But really Social worker was nasty, uncaring and gaslighting, did absolutely nothing. English is not thier first language. All staff extremely difficult to understand with language barrier. Head nurse, floor nurse and administrative gaslight. Building is substandard, equipment old. Healthcare is so important, therefore communication is paramount, which they lack greatly, frankly they use it to their advantage. They bullied my loved one, used gaslighting. Man handled my loved one. No medical supplies for wound care, operating on shoe string, at the expense of the patient health and healing.

Denise Rougeau

Jul 2025

via Google

I was transferred to Cedarwood Gardens from the hospital for rehab. Although the facility is in serious need of some updates, the Care I received was very good. The nurses and most of the aides were wonderful and took good care of me. I would suggest that the owner take better care of the staff and make some much needed updates! There is no central air conditioning in this facility. They do put air conditioners in the resident’s rooms, But there is insufficient air-conditioning in the common areas, which makes it impossible for the staff to be comfortable. They work very hard and deserve to have better air conditioning and an updated workplace!

Jennifer Santos

May 2025

via Google

My mother lived at this facility for 10 months. It was a very difficult time for her, but we had no other choices. Each time I visited, she told me she wanted to die. The facility is old and in bad condition. The staff, including the administrators, are very unprofessional and lack proper training. My mother was brought here with the promise that she would be moved closer to home as soon as a bed was open. We were told she was at the top of the list and that the Admissions Coordinator, Michelle, was regularly in touch with other facilities. When my mother was finally moved, thanks to my efforts, we discovered that this was not true. They checked on her transfer only once in 10 months. During her time there, she developed several infections and severe swelling in her legs, which the nursing staff did not assess correctly. Getting appropriate treatment for my mother was extremely difficult. The nursing staff, including the Nursing Director Jane, seemed inexperienced and lacked compassion; they were just there for a paycheck. The Administrator, Peter, and the billing person, Seetha, were equally ineffective. They failed to submit my mother's insurance documents on time, which delayed her health insurance coverage. Then they sent me a large bill for services and demanded immediate payment. When I explained that their delay caused these issues and that my mother could not afford this amount, I asked for help. They said they would assist me, but instead contacted a lawyer to threaten me because I am my mother's Power of Attorney. The food served was terrible! My dogs eat better than the residents. They changed food vendors at least four times while my mother was there. To make matters worse, my mother was given eight times her required amount of insulin by a nurse named Michelle. The nursing staff did not inform me of this serious mistake for two hours, and when I called to check on my mother, they refused to speak with me. Eventually, I had to call the Police Department and EMS to perform a well-being check on her. My mother was moved one week later after I personally contacted the facility and learned there were available beds. The administration never discussed transferring her to a closer facility. Please do not let your loved ones stay at this place. They will be neglected and could suffer serious consequences under the care of the nursing staff. DPH has also been contacted.

Betsy Rosado

Apr 2024

via Google

This place is so unprofessional. The staff did not know what they’re doing, nice but does not know what they’re doing. My brother almost died here. If it was not for me being there and making sure they called 911 because he stop breathing he would've died. Even the Doctor at the hospital told me, if “you would've left him there 5 more minutes, he would've died.” The man Eric that was working that night, was outside smoking a cigarette while my brother was taken out on a stretcher and not breathing. He did not even ask me, is he ok or if we were ok (me and my aunt) He did not care at all what was going on. When he was suppose to be running the floor with another nurse Rachel. Rachel was the only one that knew what she was doing and was kind enough to call 911. She had to yell at all the staff and tell them he was not ok because all they kept saying “no he's ok, don't worry” also telling me that I was the cause of the reason he got the way he did. He was not ok when I got there and I kept telling them he needed to be suction out because of the secretion he was having. He was also on g-tube and nothing was connected for water and nutrition. I had to tell them what to do. If the hospital that transfer him over kinda gave him heads up on his condition days prior which by the way, they were not up for that type of patient, they were not qualified to take care of his needs. They handle patients who are more capable to do things on their own. They should've had everything ready by the time he got there. This place has 23 patience and only one staff member knows what shes doing. The place is outdated, dirty and does not need to be open. They said they do physical therapy to their patience. How? when they dont even know what they’re doing. The staff bedside Rachel, are only there for a job, to get paid. Its all about the money and not about the care. Eric, you where outside smoking a cigarette while my brother pretty much stop breathing and looked right at me when he was coming out on the stretcher and did not even bother to ask me or approach me to show any concerns. How could someone like you who worked there for “10” years show no concerns for family member or for your so called patience. I wonder how many others have died or almost died in your care?! You should NOT be working there. Even some of the patience told me “they dont care, take your brother out of here” PLEASE dont send your family member's here at all!!!! This place needs to be closed down. Also dont try to hide what was done by trying to hide paperwork and not send over his records to me when I have all rights to his paperwork and his records. I’m his healthcare proxy. What you think I don't know my rights, you guys thought you came across a family member that does not know the laws and does not know her rights. Well you came across the wrong family member. I will make sure my brothers voice be heard and every other patient that is there.

Robin Van Valkenburg

Mar 2023

via Google

Our father (James Edwards) arrived at Cedarwood Gardens on 1/20/23. He was there for 2 weeks for a bad infection in his elbow. I would like to extend our gratitude to the staff for their exceptional care for our father's medical needs. Most especially our appreciate to Tiffany & Amanda for their compassion, kindness, caring & how empathetic they were in helping our father back to recovery. Thank you to them & the rest of the medical staff for what you do daily for our loved ones. 😍 Robin Edwards Van Valkenburg

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Government Inspection History

5 inspection visits in the last three years, 55 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jun 17, 2025Fire Safety StandardHealth Standard6 citations
  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 14, 2025

  • Give the resident's representative the ability to exercise the resident's rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 14, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2025

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2025

  • Install corridor and hallway doors that block smoke.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 8, 2025

May 8, 2024Fire Safety StandardHealth Standard28 citations
  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2024

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 28, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 19, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 19, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 19, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 19, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 19, 2024

  • Implement emergency and standby power systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 28, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 28, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 19, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2024

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2024

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2024

  • Conduct testing and exercise requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 28, 2024

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Jun 19, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity B of L: potential for minimal harm, patternCorrected Jun 19, 2024

Apr 24, 2024Health Complaint2 citations
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2024

Jul 6, 2023Health Complaint4 citations
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 10, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 10, 2023

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 10, 2023

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 10, 2023

Jan 13, 2023Fire Safety StandardHealth Standard15 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 24, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 24, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 3, 2023

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2023

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2023

  • Implement a program that monitors antibiotic use.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2023

  • Provide routine and 24-hour emergency dental care for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2023

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2023

  • Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2023

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Gardens at Cedarwood offer?

The Gardens at Cedarwood offers Skilled Nursing / Long Term Care.

Where is The Gardens at Cedarwood located?

The Gardens at Cedarwood is located at 130 Chestnut Street in Franklin, Massachusetts.

What do families say about The Gardens at Cedarwood?

Reviews for The Gardens at Cedarwood are sharply mixed, with several families describing serious lapses in medication safety, staff training, and communication, while a few reviewers praised individual nurses and aides for compassionate, attentive rehab care. The building itself is frequently described as outdated, with no central air conditioning in common areas.

How did The Gardens at Cedarwood do on recent health and safety inspections?

The Gardens at Cedarwood had 5 government inspection visits in the last three years, with 55 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Gardens at Cedarwood?

Submit the Request Information form on this page to connect with The Gardens at Cedarwood and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at The Gardens at Cedarwood? Claim this listing to update photos, pricing, and details. It's free.

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