4.4(837 ratings)· Fayetteville average: 4.3
1 / 5CMS Care Compare
Families describe Carolina Health Care Center of Cumberland as a rehab-focused skilled nursing community where therapy staff helped residents regain mobility, speech, and independence after major setbacks. Reviewers consistently praise the kindness and attentiveness of specific nurses, CNAs, and therapists, and note a clean, welcoming building. One reviewer mentioned occasional staffing shortages affecting patient attention.
AI-generated from reviews and community data.
Carolina Health Care Center of Cumberland is a senior living community in Fayetteville, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.4 out of 5 across 837 reviews.
Carolina Health Care Center of Cumberland is a skilled nursing and long-term care facility in Fayetteville, North Carolina, licensed for 136 residents. The center provides rehabilitation and ongoing care for patients requiring nursing support and therapy services.
Families consistently highlight the dedication of the clinical staff, particularly physical therapists Ryan and occupational therapists like Dani, who work residents toward measurable recovery goals. One family noted their uncle "surpassed his goals" after months of intensive therapy that helped him regain mobility and eventually transition off a feeding tube. Speech therapy and nursing staff are similarly praised for attentiveness and hands-on care. Visitors comment on the facility's cleanliness and the welcoming demeanor of staff across roles, from receptionists to nursing assistants, though families acknowledge that staffing levels fluctuate at times.
Communication with families appears strong, with staff taking time to address concerns and keep relatives informed. The overall atmosphere reflects a care-focused environment where staff members who are on duty tend to go beyond standard duties to support both residents and their families.
The facility holds a 4.4 out of 5 rating across 837 Google reviews, reflecting consistently positive family feedback centered on therapeutic outcomes and staff compassion.
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Help Me Choose4.4overall · 837 ratings combined
4.4★ on Google (837)
Vicky Jones-McNeill
Jul 2026
I have visited numerous facilities over the years and I was so impressed with the cleanliness of the building and the welcoming personality of the receptionist I encountered on my visit. The one nurse that came to the patient’s room was so kind and considerate. She was very personable and polite to patient as well as myself as a visitor. Management should wear a badge of pride in this staff and facility - the dedication displayed in all the staff does is top notch.
lisa lineberry
Jul 2026
There were several very kind, friendly and caring staff members. As with anywhere, staff was low several times and its unfair for patients. Some staff were on top of their job all the time and we tried to let them know how we appreciated it. As far as the therapists, my dad had Ryan peryer and Daniele sines. They were both very good with my dad. I wish they could’ve had more time with him but insurance is not on our side. Ryan and Dani were both very personable and were appreciative that my dad wanted and tried to do whatever they ask. We appreciate all of knowledge and help
Jennifer Paul
Jun 2026
My uncle spent 2.5 months at Carolina Rehab and they were fabulous. He could not walk when he got there and they pushed him to go further each time. He surpassed his goals because of the wonderful Occupational Health (Dani and others) and Physical Therapy (Ryan). His speech therapist (Kirsten) worked hard on getting him to learn to swallow so he could get off the feeding tube and eat regular food. He succeed and she was a huge blessing. He had a wonderful nurse (Jennifer) every time I had a chance to visit. Last but not least, his precious CNAs Ms Machella and Joyce. He was spoiled so much by everyone. The receptionist(s) were always pleasant and greeted us with a smile and a welcome.
James
Jun 2026
My name James Hunt and Carolina Rehab are extremely blessed because of the staff especially Dani and Ryan. My nurse Jennifer and my two CNAs Machella and Joyce took the absolute best care of me. If they were on shift I knew those days were going to be great days. They went over and beyond to help me and also Ryan and Dani.
Caprice Watson
Apr 2026
My mother is currently staying at Carolina Health Care Center of Cumberland, and I’ve had a great experience with the care she’s receiving. The staff has been kind, attentive, and respectful, and they make sure she is comfortable and well taken care of. I really appreciate how they communicate and take the time to address any questions or concerns I have. It gives me peace of mind knowing she’s in a safe and supportive environment. I would definitely recommend this facility to other families.
10 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 2, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 23, 2024
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 27, 2024
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 5, 2024
Provide appropriate care/assistance for a resident with a prosthesis.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 4, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 4, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 13, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 24, 2024
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 24, 2024
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 24, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 24, 2024
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 24, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 24, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 24, 2024
Give the resident's representative the ability to exercise the resident's rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 24, 2024
Honor the resident's right to manage his or her financial affairs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 24, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 24, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 16, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 2, 2024
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2024
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 3, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 26, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 26, 2023
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 26, 2023
Install a fire alarm system that can be heard throughout the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2023
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2023
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Carolina Health Care Center of Cumberland offers Skilled Nursing / Long Term Care.
Carolina Health Care Center of Cumberland is located at 4600 Cumberland Road in Fayetteville, North Carolina.
Families describe Carolina Health Care Center of Cumberland as a rehab-focused skilled nursing community where therapy staff helped residents regain mobility, speech, and independence after major setbacks. Reviewers consistently praise the kindness and attentiveness of specific nurses, CNAs, and therapists, and note a clean, welcoming building. One reviewer mentioned occasional staffing shortages affecting patient attention.
Carolina Health Care Center of Cumberland had 10 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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