Heather Robison
Feb 2024
Excellent with amazing staff!!
Cape Fear Valley Home Health
1990 Fordham Dr Ste 202B3.8(6 ratings)· Fayetteville average: 4.3
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Quick Facts
- Medicare quality
- 2.5 of 5 stars
- Medicare certified
- Since 1985
- Service type
- Home health and hospice, not a residential facility
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of this home health and hospice provider in Fayetteville are mixed and limited in number. One reviewer praised the staff, while others described serious problems with care quality and reliability. There isn't enough consistent feedback to draw firm conclusions, so families should ask detailed questions before choosing this provider.
What reviewers praise
- One reviewer called staff amazing
What reviewers flag
- One report of poor management and organization
- One report of short, rushed visits (10-15 minutes)
- One report that proper bathing/care tasks were skipped
- Very few reviews (only 6) to judge consistency
AI-generated from reviews and community data.
Cape Fear Valley Home Health is a senior living community in Fayetteville, North Carolina offering Independent Living. Families rate it 3.8 out of 5 across 6 reviews.
About Cape Fear Valley Home Health
Cape Fear Valley Home Health is a Medicare-certified home health agency serving clients in Fayetteville, North Carolina. Operating since 1985, the agency provides skilled nursing, physical therapy, occupational therapy, medical social services, and home health aide visits to support people in their homes.
The agency holds a 2.5-star CMS quality rating. As a proprietary provider, Cape Fear Valley Home Health is privately owned and operates under Medicare certification standards for home health care delivery.
Types of Care at Cape Fear Valley Home Health
Home HealthIndependent Living
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Help Me ChooseReviews of Cape Fear Valley Home Health
3.8overall · 6 ratings combined
3.8★ on Google (6)
Donald Thomas
Dec 2023
Problem is they don't give proper care or a proper bath to the patient or what they'r required to do and wait till the better part of the day is gone before they are there for a short time like 10 or 15 minutes. I wish we could have given a better score but in order to get they need to do better like actually carrying about people. Not just a paycheck.
J.D.
Oct 2021
Most poorly ran companies on the planet earth Absolutely garbage
Medicare Quality of Care
Cape Fear Valley Home Health is a Medicare-certified home health agency (certified since 1985). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
2.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Medical social services
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency78%US 79%
- Rated their overall care 9 or 10 out of 1087%US 85%
- Care was given in a professional way89%US 89%
- The team communicated well89%US 86%
- The team discussed medicines, pain and home safety86%US 82%
142 completed patient surveys, 22% response rate.
Hospital outcomes
- Discharged to the community81%US 80%Same as
- Readmitted to hospital after discharge (30 days) (lower is better)5%US 4%Same as
- Preventable hospital visits during care (lower is better)12%US 11%Same as
How patients did
- Care started within 2 days of referral90%US 94%
- Patients got better at walking or moving around88%US 83%
- Patients got better at getting in and out of bed88%US 83%
- Patients got better at bathing88%US 86%
- Patients' breathing improved90%US 85%
- Patients got better at taking medications correctly83%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations55%US 61%
Service area
Cape Fear Valley Home Health reports serving 29 ZIP codes, including Fayetteville, Lumberton, Autryville, Fairmont, Godwin, Hope Mills, Linden, Lumber Bridge, Maxton, Orrum and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 347127. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Cape Fear Valley Home Health offer?
Cape Fear Valley Home Health offers Home Health and Independent Living.
Where is Cape Fear Valley Home Health located?
Cape Fear Valley Home Health is located at 1990 Fordham Dr Ste 202B in Fayetteville, North Carolina.
What do families say about Cape Fear Valley Home Health?
Cape Fear Valley Home Health carries a 3.8 out of 5 rating from 6 Google reviews. Reviews of this home health and hospice provider in Fayetteville are mixed and limited in number. One reviewer praised the staff, while others described serious problems with care quality and reliability. There isn't enough consistent feedback to draw firm conclusions, so families should ask detailed questions before choosing this provider. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Cape Fear Valley Home Health?
Yes. Cape Fear Valley Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 2.5 out of 5 stars.
Do I need a referral to use Cape Fear Valley Home Health?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Cape Fear Valley Home Health?
Submit the Request Information form on this page, or contact Cape Fear Valley Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Cape Fear Valley Home Health? Claim this listing to update photos, pricing, and details. It's free.
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Independent Living
Prefer to stay home?
Home care agencies serving Fayetteville bring help to the house: daily living, companionship, and respite for family caregivers.
