MyLivingChoice

Caring Family Home Care Services

2309 MacArthur Rd

4.9(53 ratings)· Whitehall Township average: 4.5

Caring Family Home Care Services, photo 11 / 6

Quick Facts

Medicare quality
Certified, not yet rated

Home Health Compare

Medicare certified
Since 2022
Caregiver screening
Only about 1 in 25 applicants hired
Service area
Covers 11 counties across Eastern Pennsylvania
Scheduling flexibility
Care ranges from a few hours to 24/7
Respite support
Offers short-term respite care for family caregivers

What Families Think

Caring Family Home Care Services is an in-home care agency serving Whitehall Township and surrounding Eastern Pennsylvania counties, offering personal care, companion care, and respite services. The overwhelming majority of reviewers praise the office staff and caregivers as warm, responsive, and professional, though one detailed complaint raises concerns about management conduct.

The Good

  • Reviewers consistently describe staff as caring and professional
  • Office team praised for quick, thorough communication
  • Rigorous caregiver screening process highlighted by agency
  • Many reviewers say they feel treated like family
  • Reviews appear in both English and Spanish

The Bad

  • One detailed report describes the manager as unprofessional and lacking compassion
  • One reviewer noted caregivers sometimes arrive late to shifts
  • No published pricing information available

AI-generated from reviews and community data.

Caring Family Home Care Services is a home health agency serving Whitehall Township, Pennsylvania offering At-Home Care and Home Health. Amenities include Transportation Services, Laundry Service and Emergency Call System. Families rate it 4.9 out of 5 across 53 reviews.

About Caring Family Home Care Services

Caring Family Home Care Services is an in-home care agency serving Whitehall Township, Pennsylvania and the surrounding Philadelphia, Allentown, and Eastern Pennsylvania regions. The agency specializes in helping seniors remain independent and live with dignity in their own homes through person-centered care.

The agency provides a full range of in-home care services, including personal care, companion care, and respite care. Personal care services assist with essential daily living activities such as bathing, grooming, dressing, mobility, and medication reminders. Companion care offers emotional support and social interaction to prevent loneliness, including conversation, outings, games, and hobby assistance. Respite care provides temporary relief for family caregivers, offering short-term support ranging from a few hours to extended periods.

Caring Family's caregivers undergo rigorous screening that includes background checks, interviews, and training, with the agency selecting approximately one out of every twenty-five applicants. The agency offers flexible scheduling to accommodate various care needs, whether clients require a few hours of daily assistance or around-the-clock support. Care plans are personalized to each client's unique needs and routines.

According to the agency, in-home care allows seniors to age in place while surrounded by their familiar environment, memories, and routines, often at more affordable rates than facility-based care. The agency reports a 97% client satisfaction rate and serves multiple counties throughout Eastern Pennsylvania, including Berks, Bucks, Carbon, Chester, Delaware, Lackawanna, Lehigh, Monroe, Montgomery, Northampton, and Schuylkill counties.

Types of Care at Caring Family Home Care Services

At-Home CareHome Health

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • Laundry Service
  • Medication Management
  • Transportation Services

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Reviews of Caring Family Home Care Services

4.9overall · 53 ratings combined

4.9★ on Google (53)

Elizabeth Medina

Jul 2026

via Google

Very helpful and understanding,thank you for your services

Dena McCauley

Jul 2026

via Google

It's a pleasure for me to have you all the help me out.Everybody's nice down there.I have no problems with no one.The staff is good thank you for ur services

Melinda Trinidad

Jul 2026

via Google

The best people they care about you and they so sweet and helpful

elvin smith

Jul 2026

via Google

At first this agency had very questionable caregivers. However Ruby and her staff worked very hard and solved the problems. This is the is the third agency that provided care for my wife. And by far the best. Caring Families certainly have my endorsement. In the downside they need to work on their caregivers arriving their shifts ontime

8444 Peppy

Jul 2026

via Google

I found the BEST caregiver at Family Caring Agency! And now I have a new best friend!😊

Ask about care at home

Ask about availability, hourly rates, or a free in-home assessment. Your details go only to Caring Family Home Care Services, never sold or shared.

Medicare Quality of Care

Caring Family Home Care Services is a Medicare-certified home health agency (certified since 2022). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

Not yet rated. Medicare needs a minimum number of recent patients before it publishes a star rating.

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Home health aide

Service area

Caring Family Home Care Services reports serving 1 ZIP code, including Feasterville Trevose. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 398330. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Caring Family Home Care Services offer?

Caring Family Home Care Services offers At-Home Care and Home Health.

Where is Caring Family Home Care Services located?

Caring Family Home Care Services is located at 2309 MacArthur Rd in Whitehall Township, Pennsylvania.

What do families say about Caring Family Home Care Services?

Caring Family Home Care Services is an in-home care agency serving Whitehall Township and surrounding Eastern Pennsylvania counties, offering personal care, companion care, and respite services. The overwhelming majority of reviewers praise the office staff and caregivers as warm, responsive, and professional, though one detailed complaint raises concerns about management conduct.

Does Medicare cover care from Caring Family Home Care Services?

Yes. Caring Family Home Care Services is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits.

Do I need a referral to use Caring Family Home Care Services?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Caring Family Home Care Services?

Submit the Request Information form on this page to connect with Caring Family Home Care Services and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of Whitehall Township.