Carillon Assisted Living

I am Carillon's newest employee and I will work in administration at the corporate level. I have just completed the hiring process and was very pleased to have been able to spend time with the President, Finance and the Operations teamleads. Each one was both personable and extremely knowledgeable in their position. Everyone had only the very best of intentions to care for their Senior Communities and those sheltered there. In reading these reviews, I was sad to see that as is true of most reviews, the bad experiences are statistically the 8 in 10 majority. That said I will take away from this that since there are so few bad reviews that Carillon must have an overwelming amount of satified supporters. This is also evidenced by their success as a business. There are many senior care communities that are much cheaper but quality amenities are costly, that said, if you can afford the quality then you can afford to choose elsewhere if we didn't meet the high standards. Our communities are thriving and growing and we welcome you!

I was summoned here for an job interview. I didn't feel comfortable being left in the meeting room for over 30 minutes alone. When they thought of something to give me to do while waiting, I was given a job application and their company manual to read on the position I applied to. One woman came in and made an excuse for the other not coming in to sit with me. She sat with me finally for over a hour, mostly attempting me to see the job as something I did not want. However, when it was finally over, 24 hours later, I was turned down for the position. Why do people waste your time if they know they do not want to hire you. I'd rather you say so up front.

Carillon Assisted Living in Southport NC should NOT be classified as an Assisted living facility but as an Independent living facility. There is a huge safety risk for falls and infection. They do not provide a schedule for resident showers, cleaning residents rooms, assisting in personal care, toileting, and laundry. Trash is not checked or collected on a daily basis. The meals in the dining room are lacking in quality. Residents are expected to attend meals in the dining room although if your loved one needs assistance to the dining room, good luck. Meals will be brought to the residents room an hour later, cold and with a charge of $3.00 per meal. The med techs are inexperienced and there is a lack of knowledge of the medications they are dispensing to the residents. Unless your loved one is independent in their care and can speak for themselves, they will struggle and will lose their dignity in the process. The facility is beautiful, and everyone is so nice but the staff is expected to perform tasks outside their job descriptions. ( Ex. the only registered nurse in the facility is expected to serve and clean up in the dining room). This leads to limited time to adequately perform their job duties and limited time to be available to assist the residents that need help. DO NOT send your loved one here unless they can fend for themselves or unless you can be there to provide their care and be their voice.

Absolutely an amazing place staff is great facility is very clean great home atmosphere!

The purpose of an Assisted care facility is to to assist in caring for people. If you are looking for a place to help care for a loved one, this is not that place. If I could title this review it would be "Medication Errors". We are fortunate that no harm came to my loved one. They are very aware and know what they are taking and do not blindly swallow what they are handed. As frightening as this is, nursing and management were aware and the mistakes did not stop. In addition there are issues with cleaning. The room was not regularly cleaned and the sheets did not get changed. I don't mean the sheets did not get changed very often. I mean the sheets did not get changed. Again, even though management was aware and promised to correct the issues, they didn't. I have made repeated calls to the corporate office and have not ever gotten a response to any of my complaints. All this said there are a few people who work there that are awesome and really do care. Unfortunately the bad management out weighs them. I am glad no harm came to my loved one. There was more than one error made and it could have gone badly. I am glad they are no longer there.