Cindy Ticconi
Mar 2026
Well they made sure to get my $ & haven’t heard a word since then… runnnn people!
Caretenders Home Health New Albany
1724 State St1.7(6 ratings)· New Albany average: 4.3
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Quick Facts
- Medicare quality
- 3.0 of 5 stars
- Medicare certified
- Since 2006
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Caretenders Home Health New Albany has a very low overall rating from families, with reviewers describing inconsistent visit schedules, unhelpful communication, and concerns about billing after service lapses. No reviewer in the available feedback described a positive experience with care delivery or staff responsiveness.
What reviewers praise
- Offers both home health and hospice services
- Care delivered directly in the patient's home
What reviewers flag
- Multiple reviewers report rude or dismissive staff interactions
- One report of scheduled aide visits repeatedly missed or postponed
- One report of billing insurance despite services not being rendered
- Reviewers describe poor follow-up after initial contact
AI-generated from reviews and community data.
Caretenders Home Health New Albany is a home health agency serving New Albany, Indiana offering Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 1.7 out of 5 across 6 reviews.
About Caretenders Home Health New Albany
Caretenders Home Health New Albany is a Medicare-certified home health agency serving clients in New Albany, Indiana since 2006. The agency is privately owned and provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits.
The agency holds a CMS quality star rating of 3.0 out of 5. Reviewers reported mixed experiences with scheduling reliability and service consistency. Several families described challenges with appointment availability and follow-through on agreed visit frequency, with one reviewer noting difficulty arranging weekly assistance as prescribed.
Types of Care at Caretenders Home Health New Albany
Home Health
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Medication Management
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Help Me ChooseReviews of Caretenders Home Health New Albany
1.7overall · 6 ratings combined
1.7★ on Google (6)
T H
Jan 2024
Absolutely ludicrous. I'll leave it at that.
Kathy Hallsen
May 2023
We did not know when the Dr. recomended home health nurse what it would entail. The first time no matter how late at night you have to let them take 3 hrs to get started. Tell them your plan for a fire, tornado, flood, how many smoke alarms you have,how many people live in the house"for their safety ", no matter how much they have to do they will stretch it to 2x per week , they dont just stick to what they were sent for. I think you get the point, if you are not incompetent they treat you as you are. They don't just ask if you have a plan for each emergency, you have to explain each step of your plan, tornado, fire, etc no matter how late at night they come. As far as how many live in the house you have to give them names so they are safe. The nurse we got was very rude. They don't except if you tell them you have a plan in place for emergencies.
Evelyn Nally
Jul 2022
My mother in law was supposed to receive help with showering once a week. So my husband tells the aid that she has to go to doctor appointments on Mondays and Tuesdays. The aid calls on Tuesday and says when can she comes out, after she knows she can't do that. So the aid tells my husband oh well I will see you next week. So my mother in law hasn't had anyone to help her weekly. One time in three weeks has someone come to help her. My husband is doing everything he can to take care of her but it is very difficult, that is why Care Tenders is supposed to come by. I hope they didn't bill her insurance ,if I find out they did I will be filling a fraud case with the attorney General and BBB.
Medicare Quality of Care
Caretenders Home Health New Albany is a Medicare-certified home health agency (certified since 2006). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency74%US 79%
- Rated their overall care 9 or 10 out of 1086%US 85%
- Care was given in a professional way90%US 89%
- The team communicated well89%US 86%
- The team discussed medicines, pain and home safety85%US 82%
180 completed patient surveys, 25% response rate.
Hospital outcomes
- Discharged to the community87%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)11%US 11%Same as
How patients did
- Care started within 2 days of referral87%US 94%
- Patients got better at walking or moving around86%US 83%
- Patients got better at getting in and out of bed89%US 83%
- Patients got better at bathing89%US 86%
- Patients' breathing improved92%US 85%
- Patients got better at taking medications correctly83%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations72%US 61%
Service area
Caretenders Home Health New Albany reports serving 51 ZIP codes, including New Albany, Austin, Borden, Campbellsburg, Canaan, Central, Charlestown, Clarksville, Commiskey, Corydon and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 157571. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Caretenders Home Health New Albany offer?
Caretenders Home Health New Albany offers Home Health.
Where is Caretenders Home Health New Albany located?
Caretenders Home Health New Albany is located at 1724 State St in New Albany, Indiana.
What do families say about Caretenders Home Health New Albany?
Caretenders Home Health New Albany carries a 1.7 out of 5 rating from 6 Google reviews. Caretenders Home Health New Albany has a very low overall rating from families, with reviewers describing inconsistent visit schedules, unhelpful communication, and concerns about billing after service lapses. No reviewer in the available feedback described a positive experience with care delivery or staff responsiveness. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Caretenders Home Health New Albany?
Yes. Caretenders Home Health New Albany is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.
Do I need a referral to use Caretenders Home Health New Albany?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Caretenders Home Health New Albany?
Submit the Request Information form on this page, or contact Caretenders Home Health New Albany directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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