Cindy Ticconi
Mar 2026
Well they made sure to get my $ & haven’t heard a word since then… runnnn people!
Quick Facts
What Families Think
Caretenders Home Health New Albany has a very low overall rating from families, with reviewers describing inconsistent visit schedules, unhelpful communication, and concerns about billing after service lapses. No reviewer in the available feedback described a positive experience with care delivery or staff responsiveness.
The Good
- Offers both home health and hospice services
- Care delivered directly in the patient's home
The Bad
- Multiple reviewers report rude or dismissive staff interactions
- One report of scheduled aide visits repeatedly missed or postponed
- One report of billing insurance despite services not being rendered
- Reviewers describe poor follow-up after initial contact
AI-generated from reviews and community data.
About Caretenders Home Health New Albany
Caretenders Home Health New Albany is a home health and hospice community in New Albany, Indiana.
Families rate Caretenders Home Health New Albany 1.7 out of 5 based on 6 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care
Home Health and Hospice
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Help Me ChooseReviews
1.7overall · 6 ratings combined
1.7★ on Google (6)
T H
Jan 2024
Absolutely ludicrous. I'll leave it at that.
Kathy Hallsen
May 2023
We did not know when the Dr. recomended home health nurse what it would entail. The first time no matter how late at night you have to let them take 3 hrs to get started. Tell them your plan for a fire, tornado, flood, how many smoke alarms you have,how many people live in the house"for their safety ", no matter how much they have to do they will stretch it to 2x per week , they dont just stick to what they were sent for. I think you get the point, if you are not incompetent they treat you as you are. They don't just ask if you have a plan for each emergency, you have to explain each step of your plan, tornado, fire, etc no matter how late at night they come. As far as how many live in the house you have to give them names so they are safe. The nurse we got was very rude. They don't except if you tell them you have a plan in place for emergencies.
Evelyn Nally
Jul 2022
My mother in law was supposed to receive help with showering once a week. So my husband tells the aid that she has to go to doctor appointments on Mondays and Tuesdays. The aid calls on Tuesday and says when can she comes out, after she knows she can't do that. So the aid tells my husband oh well I will see you next week. So my mother in law hasn't had anyone to help her weekly. One time in three weeks has someone come to help her. My husband is doing everything he can to take care of her but it is very difficult, that is why Care Tenders is supposed to come by. I hope they didn't bill her insurance ,if I find out they did I will be filling a fraud case with the attorney General and BBB.
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