Luisa Villarreal
Oct 2025
wonderful staff, very clean and friendly. hihgly recommed this facility.
1 / 5Quick Facts
- Year opened
- 1985
- Respite stay length
- Short-term respite stays of 7 to 30 days
- Memory care safety measures
- Extra precautions to prevent residents from wandering
- Transportation setup
- Wheelchair-accessible bus for outings and activities
What Families Think
Care Cardinal Alger Heights draws many five-star reviews praising its memory care team, home-like atmosphere, and clean, welcoming environment, with several families crediting staff for years of attentive, patient care. However, a handful of serious one-star reports describe dehydration, medication mishandling, unclean rooms, and rude or inattentive staff, pointing to inconsistency in care quality.
The Good
- Memory care staff praised for patience and compassion
- Facility described as clean and home-like
- Home-cooked meals well-received by residents and families
- Staff responsive to questions after hours and weekends
- Positive changes noted under new management team
The Bad
- Multiple reports of neglect: dehydration, malnutrition, hospitalization
- One report of medication mismanagement leading to aggression
- Several mentions of soiled clothing or unclean bedding
- One report describes rude or lazy staff behavior toward residents
AI-generated from reviews and community data.
About Care Cardinal Alger Heights
Care Cardinal Alger Heights
Why Choose CARDINAL
We provide an intimate, home-like setting where staff and residents interact like family. We’re rethinking and redesigning how to care for residents.
For more information or to tour one of our communities, please call our Admissions Director, Cassie Welch at the phone number below.
Care, Compassion & Dignity in and surrounding West Michigan. The culture of all of our personal care communities offers confidence in the attentive care, loving compassion, valued dignity, and continued safety for everyone.
Our Care Services
Personal Care
We help aging adults with activities of daily living, such as bathing, dressing, doing laundry, and taking medications. Our staff members are on-site 24 hours a day.
The key difference between independent living and personal care is the level of assistance offered for daily living activities and health care.
Memory Care
The journey of memory loss is challenging, both for the person who experiences it and their loved ones. Caring for a loved one with Alzheimer’s or other forms of dementia requires a focused team for the challenge.
We take additional precaution to ensure our residents are safe and protected from wandering off and the fear of injury. To provide mental and physical stimulation, our caring staff provides each resident with activities that are suited to their interests and skills.
Respite Care
Being a caregiver is a full time job, allow us to help when you need a break. Respite care provides temporary relief for a primary caregiver, enabling you to take a much-needed break from the demands of caregiving. We proved trained care for short terms stays ranging from 7 to 30 days.
Amenities
Dining
All of our living options include three home-cooked meals per day.
Activities
We keep fun front and center. Every day we offer engaging activities including exercise, day outings, and games.
Transportation
Wheelchair accessible bus for activities and outings.
Housekeeping
We keep our facilities and resident rooms clean each day.
Laundry
We support our residents with laundry services.
Types of Care
Assisted LivingAt-Home CareHome Health and HospiceMemory CareRespite / Short-Term CareSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Private Rooms
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Professional Chef
Community Amenities
- 24-Hour Staff
- Fitness Center
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Medical Staff
- Outdoor Patio
- Security
- Transportation Services
- Walking Paths
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews
4.3overall · 31 ratings combined
4.3★ on Google (31)
Linda Berlin
Aug 2025
My mother recently passed, but she was a resident in the memory unit for three and a half years. She received excellent care there and I know she was loved until the end. She never had a fall, she ate well, and she was happy, and I know I can thank the wonderful folks who cared for her for extending the time I had with my mother on this earth. 🙏🏾
Steven Russell
Aug 2025
I don't agree that my sister had the need to install me here, but overall, this is an incredible facility to help those with health issues. My fellow neighbors are real nice, different backgrounds to learn by. The facility is clean, quiet, and has a great medical monitoring of patient health. The cook is very talented in his position to make us our meals.
Patti Smith
Jul 2025
My parents were in the memory care and they received great care from the wonderful staff!
greanlantern
Apr 2025
My mom is a very challenging memory care patient. Willow Creek has accepted her with kindness, love and compassion. The staff has demonstrated exceptional patience in learning how to approach her and help her adjust to her new home. I feel like the staff at this facility absolutely understand memory care patients and they have earned my trust. I am grateful Mindy took a chance with her and saw my mom for the loving person she is. Thank you to the entire staff, you have my sincere respect and gratitude.
Frequently Asked Questions
What types of care does Care Cardinal Alger Heights offer?
Care Cardinal Alger Heights offers Assisted Living, At-Home Care, Memory Care, Respite / Short-Term Care and Skilled Nursing / Long Term Care.
Where is Care Cardinal Alger Heights located?
Care Cardinal Alger Heights is located at 1435 Coit Ave NE in Grand Rapids, Michigan.
What do families say about Care Cardinal Alger Heights?
Care Cardinal Alger Heights draws many five-star reviews praising its memory care team, home-like atmosphere, and clean, welcoming environment, with several families crediting staff for years of attentive, patient care. However, a handful of serious one-star reports describe dehydration, medication mishandling, unclean rooms, and rude or inattentive staff, pointing to inconsistency in care quality.
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