EL Dee
Aug 2026
Courtney Braxton CNA is a great aide that spends time with me and she's extremely helpful and good at providing care for me.
1 / 3Quick Facts
- Caregiver vetting
- All caregivers licensed, bonded, and insured
- Training oversight
- Caregiver training includes nurse oversight
- Specialized care focus
- Specialized support for dementia and chronic conditions
What Families Think
Reviews for Care Advantage Home Care are sharply divided: many families and clients single out specific caregivers by name for exceptional, compassionate care, while a large number of other reviewers describe serious problems with scheduling reliability, office communication, and billing. The pattern suggests care quality can be excellent when paired with the right aide, but the agency's back-office coordination is inconsistent.
The Good
- Individual caregivers repeatedly praised for compassion and reliability
- Caregivers are licensed, bonded, and insured
- Specialized support for dementia care and chronic conditions
- Flexible care plans that adapt as needs change
- Some clients report strong communication with schedulers when it works well
The Bad
- Numerous reports of aides not showing up for scheduled shifts
- Several reviewers describe office phones going unanswered and calls not returned
- Multiple complaints about billing errors, including being charged after service cancellation
- Reports of high caregiver turnover and inconsistent staffing
- One report of an overnight aide sleeping through a hospice shift
- One serious safety incident described where a lack of aide coverage led to a fall
AI-generated from reviews and community data.
Care Advantage Home Care is a home care agency serving Newport News, Virginia offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.8 out of 5 across 84 reviews.
About Care Advantage Home Care
Care Advantage Home Care provides in-home care services to families in the Newport News, Virginia area. The company offers personal care, companionship, household help, and specialized support for dementia care and chronic conditions, with flexible care plans designed to adapt as needs change.
Care Advantage emphasizes caregiver quality and training. All caregivers are licensed, bonded, and insured, and receive comprehensive training and education with nurse oversight. The company conducts thorough background checks and interviews for all caregivers, focusing on both hands-on support skills and empathy to build trust with clients and families.
The company uses a Care360 tool to ensure comprehensive proactive care for clients. Services range from support with daily activities to specialized care tailored to individual needs, with the stated goal of helping clients feel safe and comfortable at home.
Types of Care at Care Advantage Home Care
At-Home Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Medication Management
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Help Me ChooseReviews of Care Advantage Home Care
3.8overall · 84 ratings combined
3.8★ on Google (84)
Tanya E
Jul 2026
Carrol W. has provided outstanding services for our 97 yr old father, she’s a hard worker who takes her job serious and always puts a smile on his face, he looks forward to seeing her everyday. He recently gave Carrol a nickname “Boss Lady”, he had a big smile on his face when said it! We don’t know what we would do without her, she is like family and a true blessing!
Antonio Parham
Jul 2026
We are so grateful for the care and compassion that K’Nysarae Riddick has shown. She is always kind, patient, dependable, and professional. She goes above and beyond to make sure that I am comfortable, safe, and well cared for. Her positive attitude and dedication truly make a difference every day. I am grateful for her and the care advantage team.
mistic culture mistic (culture)
Jul 2026
Wajeedah Rogers takes care of Ms Joyce<br>Wajeedah is a wonderful person. She is very patient, understanding, and compassionate. She helps Ms. Joyce with everything she need and is always there when she need her. Ms. Joyce is very grateful for her love, support and dedication. She goes above and beyond to make sure Ms. Joyce is well cared for, and I truly appreciate everything she does for her. I would recommend Wajeedah to anyone who need help.
Marvenna Maxwell
Jul 2026
I’m truly pleased with being with this company care advantage so very pleased with the Care that I receive from my caregiver, Marcus Maxwell, I couldn’t ask for a better caregiver coming from such a wonderful Agency. I'm comfortable, safe and happy in my home thanks to the care I’m receiving. Thank you. He has been my absolute favorite
Frequently Asked Questions
What types of care does Care Advantage Home Care offer?
Care Advantage Home Care offers At-Home Care.
Where is Care Advantage Home Care located?
Care Advantage Home Care is located at 11837 Rock Landing Dr Ste 200-B in Newport News, Virginia.
What do families say about Care Advantage Home Care?
Reviews for Care Advantage Home Care are sharply divided: many families and clients single out specific caregivers by name for exceptional, compassionate care, while a large number of other reviewers describe serious problems with scheduling reliability, office communication, and billing. The pattern suggests care quality can be excellent when paired with the right aide, but the agency's back-office coordination is inconsistent.
How can families visit Care Advantage Home Care?
Submit the Request Information form on this page to connect with Care Advantage Home Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Care Advantage Home Care? Claim this listing to update photos, pricing, and details. It's free.
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