4.3(45 ratings)· Billings average: 4
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1 / 6An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviewers of Canyon Creek Memory Care Community in Billings, Montana overwhelmingly describe warm, attentive staff who learn residents by name and provide compassionate care through end of life, especially praising staff member Marianne during move-in transitions. A handful of reviewers report serious concerns including falls, understaffing, overmedication, and one abrupt discharge, standing in sharp contrast to the many five-star accounts.
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Canyon Creek Memory Care Community is a senior living community in Billings, Montana offering Memory Care, Assisted Living and Independent Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 45 reviews.
Canyon Creek Memory Care Community is a Billings, Montana senior living community offering Independent Living, Assisted Living, Skilled Nursing/Long Term Care, and Memory Care services. The facility serves residents with varying care needs, from those managing independently to those with advanced dementia and complex medical conditions.
Across 44 reviews (4.3/5 rating), families consistently praise the staff's attentiveness and compassion. Multiple families noted that staff members, particularly named caregivers like Marianne, Amy Peterson, and Missy, provided patient, dignified care during emotionally difficult transitions. Families described feeling reassured by staff who knew residents by name, communicated regularly about medication changes, and maintained residents' physical cleanliness and appearance. One family wrote, "the staff treated him with kindness and dignity" from arrival. Several families highlighted activities offered at different engagement levels and noted the facility's clean, welcoming atmosphere.
However, a small number of negative reviews (2 out of 44) raised serious concerns about medication management, fall prevention, and hospital monitoring, with one family reporting their relative's significant health decline during their stay. These contrasting experiences suggest outcomes may vary significantly by resident and circumstance.
With a 4.3/5 rating across 44 reviews, Canyon Creek reflects predominantly positive family sentiment, though prospective families should discuss specific care protocols and monitoring practices directly with the community.
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Help Me Choose4.3overall · 45 ratings combined
4.3★ on Google (45)
Eric Sharpe
Aug 2026
I am a writer by trade yet can't find the words for my gratitude for the employees of this facility. The outstanding care my brother received at CC was exemplary and especially so in his final days. I truly have written and rewritten this review a few times and words just don't suffice. Thank you to Marianne, Jennifer, the nurses and staff.
Mary Smith
Jul 2026
Not a good memory care. Been hearing about neglect.
Shannon Newbury
Jul 2026
My stepfather was a resident at Canyon Creek Memory Care in 2024, and our experience was overwhelmingly positive.<br><br>We had to move him there on very short notice after receiving inadequate care at another facility. He arrived by ambulance on a stretcher, confused and unsure of what was happening. From the moment he arrived, the staff treated him with kindness and dignity. They immediately got him cleaned up, brought him to lunch, and Marianne sat down with him at lunch to feed him while we were still moving his belongings into his room. From that day forward, he was never left lying in bed. The staff consistently got him up, engaged him, and cared for him with compassion.<br><br>I visited almost every day, so I saw his care firsthand. The nurses, caregivers, and staff were always pleasant, attentive, and willing to address any concerns I had. I was also impressed with the systems they had in place to ensure residents received consistent care.<br><br>Another thing that stood out was their honesty and transparency. After dealing with another facility that was not upfront about costs and levels of care, Canyon Creek was a breath of fresh air. We always knew what to expect financially, and there were never any surprises.<br><br>When my stepfather was nearing the end of his life, I spent several days at his bedside. The staff continually checked on me, offering meals, coffee, and anything else I needed. Those small acts of kindness meant more than they probably realized. After he passed away, they even sent flowers to our family.<br><br>I understand that every facility can have difficult situations, and I can’t speak to anyone else’s experience. I can only speak to ours. Based on the care my stepfather received in 2024, I truly believe Canyon Creek provided him with the best care possible, and I will always be grateful for the compassion they showed both him and our family during such a difficult time.
Melissa Bartholomew
Jun 2026
Don't send your family here. Google them. Lawsuits everywhere..
Robert Martin
May 2026
We toured a handful of memory care facilities, but Canyon Creek immediately stood out as the one place that felt truly alive. And it all started with Marianne.<br><br>From the moment we met her, Marianne was not only pleasant and professional, but she gave us the genuine feeling that she truly cared about our situation. She took detailed notes while asking thoughtful, important questions about our goals for Marcia. She went above and beyond by sharing smart questions we should ask other places, while clearly and honestly presenting the many benefits of Canyon Creek. Her balanced approach helped us make a confident, informed decision.<br><br>During our tour, what impressed us most was how well Marianne knew everyone. She greeted residents and staff members by name, acknowledged them warmly, and introduced us to many of them. It was clear this wasn’t just a job for her — she’s deeply connected to the community at Canyon Creek.<br>We ultimately chose Canyon Creek for many reasons, but Marianne was a very large part of that decision. You only get one chance to make a first impression, and Marianne absolutely knocked it out of the park. Her warmth, knowledge, and authentic care made all the difference for our family.<br><br>Thank you, Marianne! We’re so grateful, Marcia, is in such caring hands. Highly recommend Canyon Creek — and ask for Marianne when you tour!
Canyon Creek Memory Care Community offers Assisted Living, Independent Living, Memory Care and Skilled Nursing / Long Term Care.
Canyon Creek Memory Care Community is located at 1785 Majestic Ln in Billings, Montana.
Reviewers of Canyon Creek Memory Care Community in Billings, Montana overwhelmingly describe warm, attentive staff who learn residents by name and provide compassionate care through end of life, especially praising staff member Marianne during move-in transitions. A handful of reviewers report serious concerns including falls, understaffing, overmedication, and one abrupt discharge, standing in sharp contrast to the many five-star accounts.
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