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St. John’s United

3940 Rimrock Rd

4.1(34 ratings)· Billings average: 4

St. John’s United, photo 11 / 5

Quick Facts

Total units
186
Medicare rating
4 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
186
Care setting
Small cottage-style long-term care units
Home health services
Offers in-home nursing, PT, and OT visits
Pricing transparency
No published pricing; costs can exceed $12,000/month

What Families Think

Reviews of St. John's United are largely positive, with residents and families praising dedicated, compassionate staff and strong home healthcare services. However, one detailed and serious review describes neglectful care, unprofessional CNAs, and high costs at the Jensen Cottage long-term care unit, so families considering that specific unit may want to ask pointed questions.

The Good

  • Staff described as friendly, cheerful, and helpful
  • Long-term resident of nearly seven years recommends it
  • Individual caregivers and CNAs praised by name
  • Home healthcare nursing and therapy staff highly praised
  • CNA and nursing staff called 'top notch' by one reviewer

The Bad

  • One detailed report of neglectful care at Jensen Cottage
  • Reviewer described CNAs as unprofessional and poorly trained
  • Food called mediocre and often served cold
  • High out-of-pocket cost cited, over $12,000 per month

AI-generated from reviews and community data.

St. John’s United is a senior living community in Billings, Montana offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 34 reviews.

About St. John’s United

St. John's United is a skilled nursing and long-term care community in Billings, Montana, with a licensed capacity of 186 residents. The facility operates multiple cottages serving different care levels, including Langemo and Jensen cottages, and also provides home healthcare services.

Family experiences at St. John's vary notably. Several families praise dedicated staff members, one noted a particularly diligent worker who "practically running to ensure things are getting done", and describe caregivers as compassionate, cheerful, and willing to help. A resident of nearly seven years reflected that staff "have been here for me when I needed them." However, another family reported significant concerns at Jensen Cottage, describing CNAs as unprofessional and poorly trained, with staff sometimes unavailable during their stay.

The community's home healthcare service received strong marks, with one family highlighting a nurse who provided patient, informative support during a colonostomy recovery. Long-term care staff are described by some families as hardworking and dedicated to creating a nurturing environment.

St. John's United holds a 4.1 out of 5 star rating based on 34 Google reviews, reflecting a mixed picture of experiences across its multiple service areas and cottage locations.

Types of Care at St. John’s United

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Birthday / Holiday Parties
  • Grocery Shopping and Errands
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of St. John’s United

4.1overall · 34 ratings combined

4.1★ on Google (34)

Natalie McDonald

Jul 2025

via Google

Mom has been at Langemo Cottage for a short time. They staff has been wonderful, and I could say great things about most of them. But, this review is for Blaine. He is always working so hard, practically running to ensure things are getting done. I don't know if I have come across a more diligent worker, and he takes pride in everything he does. He seems to truly care about the residents, and is also always accommodating to the family members. Hold onto this guy. He is a keeper!

Linda Roberts

Apr 2025

via Google

I have been blessed to live here at St John's for almost seven years. Sure, there are times I get frustrated when things do not go the way I want them to, but all-in-all the staff has been here for me when I needed them; they are friendly, cheerful, and so willing to help if they can. I recommend St John's United Retirement, Assisted Living, and Long-term Care facilities to anyone looking for a welcoming place to live.

mary fitzgerald

Dec 2024

via Google

We were paying over $12,000. each month, out of pocket, for abysmal care. After nearly 2 years, we finally moved our brother out of the cottage and into another care facility. The CNA's at Jensen Cottage were unprofessional and poorly trained. The few that were on duty could often be found only in their office playing Solitaire and eating. If we needed to request assistance, we felt as if we were interrupting. something important, like work! Our brother who, due to Parkinson's, could not use his hands or legs, did not get his teeth brushed, his hair washed, or his face shaved for weeks on end. He looked homeless. His clothing disappeared, which is not an uncommon occurrence for these places. Beyond that, his room was cold, the food was, at best, mediocre and seldom hot. The main room , usually a space designed for comfort, had recliners with remotes that didn't work and couches with fabric literally torn. Nothing cheerful was on the walls other than a couple of cheap landscape scenes. There was a collage of previous residents smiling... this collage was at least 15 years old, as I had known some of these residents who had long since died. People in obvious need of care were ignored. Some of the more helpless residents were left sitting at the dining table for hours after the meal had been served. They wanted to be taken back to their rooms but couldn't get anyone's attention. "Heads in Beds" was exactly what Dr. S. said he wasn't running. Nonsense. I cannot tell you how thrilled we were to find a vacancy in another facility. We are saving over $5,000 a month and are in a place with wonderful do-able activities, good food, offered with CHOICES and delightful people who are trained to know what good and comforting care looks like and then provide it. We cannot be happier now that we are finished with St. John's! Their campus is beautiful and at Christmas it is a stunning place to see. You should notice that the residents are never outside to see or enjoy it. Yes, the 4 or 5 concerts in the summertime are enjoyable for the community... It's all a kind of propaganda - as in, look how great things are here! I'll bring my relative to THIS place. If your relative needs memory or assisted living care, DON'T.

Jenny Moodie

Nov 2023

via Google

St John's Long Term Care Cottages have wonderful staff who work hard and are dedicated to the care of the elders who live there. They are compassionate and loving and work tirelessly to make sure that every elder is provided a nurturing environment. The CNA and Nursing staff are top notch!!

Beverly Neale

Jun 2023

via Google

After a 2 week hospital stay, having had 2 surgeries, I was more than ready to be back in our own home. It was recommended to me to have caregivers from St John’s home healthcare come into our home and help me. I had a fantastic nurse (Susie) who helped me so much with dealing with my colonostomy. Se was so patient and informative. Thanks to her I was able to catch on to dealing with it quite fast. Thanks, Susie! I also had 2 physical therapists come to our home (Huw G. and Chanda). They were very helpful to me and thanks to them I made good progress in regaining my strength.I will continue to do the exercises they had me do to regain my balance and strength. I also had an OT (Camelan) who was a big help to me. My husband and I are so grateful to the services of St John’s home healthcare. They helped me to recover as well as I have. We highly recommend them to all who need their services. .

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Government Inspection History

4 inspection visits in the last three years, 59 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jul 17, 2025Fire Safety StandardHealth ComplaintHealth Standard15 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 30, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 4, 2025

  • Ensure gas cylinders are properly stored.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 4, 2025

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 30, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 4, 2025

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2025

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 30, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2025

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2025

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2025

Aug 15, 2024Fire Safety StandardHealth ComplaintHealth Standard22 citations
  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 16, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 3, 2024

  • Meet other general requirements that are deficient.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2024

  • Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 16, 2024

  • Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 16, 2024

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 16, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 16, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 16, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 16, 2024

  • Post nurse staffing information every day.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 16, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 16, 2024

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 16, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2024

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2024

  • Provide medically-related social services to help each resident achieve the highest possible quality of life.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2024

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2024

Apr 23, 2024Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 19, 2024

Aug 3, 2023Fire Safety StandardHealth ComplaintHealth Standard21 citations
  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2023

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2023

  • Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2023

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 15, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2023

  • Have exits that are accessible at all times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2023

  • Meet other general requirements that are deficient.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2023

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 21, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 21, 2023

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 21, 2023

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 21, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 15, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does St. John’s United offer?

St. John’s United offers Skilled Nursing / Long Term Care.

Where is St. John’s United located?

St. John’s United is located at 3940 Rimrock Rd in Billings, Montana.

What do families say about St. John’s United?

Reviews of St. John's United are largely positive, with residents and families praising dedicated, compassionate staff and strong home healthcare services. However, one detailed and serious review describes neglectful care, unprofessional CNAs, and high costs at the Jensen Cottage long-term care unit, so families considering that specific unit may want to ask pointed questions.

How did St. John’s United do on recent health and safety inspections?

St. John’s United had 4 government inspection visits in the last three years, with 59 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit St. John’s United?

Submit the Request Information form on this page to connect with St. John’s United and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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