karen rogers
Feb 2026
Loved this place. 5 year waiting list
1 / 5CMS Care Compare
Reviewers consistently praise Butterfield Trail Village's grounds, independent living options, and the overall tour experience, calling it beautiful and socially vibrant. However, several reviews raise serious concerns about the on-site Healthcare (skilled nursing) unit, citing management turnover, poor care experiences, and low state evaluation scores. One reviewer also questioned whether the community's high review count reflects genuine resident/family feedback versus employee reviews.
AI-generated from reviews and community data.
Butterfield Trail Village is a senior living community in Fayetteville, Arkansas offering Independent Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.2 out of 5 across 59 reviews.
Butterfield Trail Village is an active senior living community situated on 44 acres in Fayetteville, Arkansas. The community offers a range of independent living options including Apartments, Cottages, and Village Homes, creating a neighborhood setting with a variety of amenities and activities.
Apartments in the main building complex range from Studios to two-bedroom Deluxe and Ultra units, each with a private patio or balcony and full-size kitchen appliances. Cottages, located near the main entrance, are two-bedroom duplexes and four-plexes with patios, carports, and backyard spaces. Village Homes are spacious residences up to 2,000 square feet, featuring two to three bedrooms, two bathrooms, flexible living spaces, patios, and garages with manicured yards.
The community emphasizes lifelong learning, personal growth, and wellness. Butterfield's wellness team implements research-backed exercise programs focused on protecting memory and boosting brain health. The community also features gardens that provide accessible, healing outdoor spaces for residents.
Activities and programs at Butterfield include cultural events such as Broadway series performances, patriotic celebrations, and special milestone events. The community maintains an active schedule of social engagements and opportunities for residents to meet neighbors and participate in learning activities.
Butterfield Trail Village operates as a Life Plan community and is supported by the Butterfield Trail Village Foundation, which works to sustain programs and services that enhance residents' quality of life. The community has been recognized regionally for its commitment to senior living.
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Help Me Choose4.2overall · 59 ratings combined
4.2★ on Google (59)
karen rogers
Feb 2026
Loved this place. 5 year waiting list
Alyssa Morgan
Dec 2025
BTV itself is beautiful. The building, atmosphere and residents are the best part. Unfortunately Health Care has new "management" that has ran alot of good long term employees off. I hate to say after 6 yrs I had to leave bc of said management.
Buddy Collier
Aug 2025
We recently took a tour of the facilities. We also had lunch there. Two of our Family members accompany us on the tour. I went in with a skeptical attitude, looking for something to criticize. Based on our experience, I cannot name one thing that I found substandard or unacceptable. It was quite the contrary. Additionally, the social aspect was so positive and energetic that it took a little time to adjust. I have visited many retirement homes. I have never been to a CCRC before though. In my experience, Butterfield is a beautiful place.
Elizabeth Fulton
Aug 2025
We were more than disappointed with our loved one's experience in the Healthcare unit and this was expressed in real-time to no avail. I would not want anyone to go through what my family did. I saw in an earlier response where you stated that Healthcare is "evaluated by the State of Arkansas Department of Human Services Office of Long Term Care regularly" as if to shut down the person's comment. Of course this is true, every nursing home is "evaluated regularly" but perhaps you should stay more on top of actually checking your evaluation scores before attempting to use that to negate the concerns of others. Your current evaluations (and yes they are current) are shamefully low, with incident and violation details accessible to the public on the Medicare CMS nursing home compare site. My advice to you would be to take a good hard look around and clean house! Prayers for the residents 🙏🏻
Trish Powers
Jul 2024
It would be wonderful if you could rely on an honest review, but when you consider that out of 45 reviews, OVER 20 of them are employees or former employees (all giving 5 stars, lol), it really doesn't give an accurate or fair picture of the community! Things that are pretty on the outside aren't always pretty on the inside, especially considering what has happened to Healthcare over the last year. There are other retirement options in NWA now and that is a really good thing.
5 inspection visits in the last three years, 19 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Install a fire alarm system that can be heard throughout the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 2, 2026
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 2, 2026
Have proper medical gas storage and administration areas.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 2, 2026
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity H of L: actual harm, patternFound during a complaint inspectionCorrected Apr 5, 2025
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 5, 2025
Ensure that residents are free from significant medication errors.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 3, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 3, 2025
Properly provide smoke detection systems in areas open to corridors.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 9, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2024
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Severity B of L: potential for minimal harm, patternCorrected Jul 11, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Jun 29, 2023
Properly provide smoke detection systems in areas open to corridors.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 29, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 29, 2023
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 29, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 29, 2023
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 29, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 29, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Butterfield Trail Village offers Independent Living and Skilled Nursing / Long Term Care.
Butterfield Trail Village is located at 1923 East Joyce Blvd in Fayetteville, Arkansas.
Reviewers consistently praise Butterfield Trail Village's grounds, independent living options, and the overall tour experience, calling it beautiful and socially vibrant. However, several reviews raise serious concerns about the on-site Healthcare (skilled nursing) unit, citing management turnover, poor care experiences, and low state evaluation scores. One reviewer also questioned whether the community's high review count reflects genuine resident/family feedback versus employee reviews.
Butterfield Trail Village had 5 government inspection visits in the last three years, with 19 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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