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Independence at Home Homecare

1333 Arapaho Ave C

3.7(6 ratings)· Springdale average: 4.3

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Quick Facts

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Independence at Home Homecare are sharply divided: some families praise caring staff and responsive communication, while others describe serious staffing shortages and being left without promised care. With only a handful of reviews, the pattern suggests inconsistent service quality depending on staff availability at the time.

What reviewers praise

  • Caring, sweet care providers noted by reviewers
  • Good communication from main office
  • Reasonable rates for home care services

What reviewers flag

  • Multiple reports of staffing shortages and unfilled shifts
  • Reports of being dropped or abandoned without notice
  • Communication breakdowns between office and families
  • Internal staff turnover disrupting continuity of care

AI-generated from reviews and community data.

Independence at Home Homecare is a home care agency serving Springdale, Arkansas offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 3.7 out of 5 across 6 reviews.

About Independence at Home Homecare

Independence at Home Homecare is an agency serving clients at home in Springdale, Arkansas.

The agency provides at-home care services. Reviews are mixed regarding reliability and staffing. Some reviewers report satisfaction with care quality and office communication, while others describe staffing shortages, unmet service hours, and difficulties with company responsiveness when services were discontinued.

Types of Care at Independence at Home Homecare

At-Home Care

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of Independence at Home Homecare

3.7overall · 6 ratings combined

3.7★ on Google (6)

Write a review

Sheila Hensley

Mar 2026

via Google ↗ · Report

Unprofessional no workers make promises they neverintend on keeping.. Internal turmoil inside the company very toxic situation.. During the time I only qualified for 25 hours a month. I never got half that.. The first managers I encountered took their workers and went to their own company. Just dumping me in the process leaving me without services. Looking again for adequate care... -5☆ These other reviews must have been from a LONG TIME AGO or they aren't legit or I was singled out.. Good Luck⚠️‼️‼️⚠️

Sheila

Jun 2025

via Google ↗ · Report

My request was~help that was professional and motivated~When I required capable staffing they never had anyone to send.then I found out.. Oh❗️ So I was abandoned by this company❗️ As in they stopped taking my calls stop answering my text and refused to acknowledge or inform me of thier decision to no longer provide my services. I guess a person was never safe in your care. Krista just informed me.. You did a terrible job. Weeks prior: Johnathan, I haven't had service nor has your office contacted me after several weeks of my asking for update. Are you still intending on providing service?? NO RESPONSE 👎 It's been 2 months and you sent someone incapable who messed up a lot of stuff in my home before she left midshift. My primary question when I approached your company was, "Do you have staff to provide?" So far, 8 weeks later and we've lost communication=AGAIN 😕 VERY DISAPPOINTED 😞 =AGAIN.. This was after the 1st line of issues was raised and addressed of incoherent response from staff; I would like to thank Jonathan for helping me understand the rocky start to our services and resolving the issues swiftly.. Thank you 😊 🙏 OBVIOUSLY THIS COMPANY HAS MORE ISSUES THAN THEY CAN MAKE UP FOR. I request professional and motivated help they had no one to send kept asking if they can just send Anyone out my response was ABSOLUTELY, IF YOU HAVE PROFESSIONAL AND MOTIVATED PPL PLEASE SEND ASSISTANCE. That was the last I heard from them before they abandoned my care plan without notice or acknowledgement.. Extremely unpredictable..but they'll promise you the world 🌎 ⚠️⛔️🚫

Alice Bodnar

Apr 2025

via Google ↗ · Report

I have been very happy with the home services provided to my Mom. The care providers are great and the main office does a good job of communicating with me. The rate is quite reasonable as well.

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Frequently Asked Questions

What types of care does Independence at Home Homecare offer?

Independence at Home Homecare offers At-Home Care.

Where is Independence at Home Homecare located?

Independence at Home Homecare is located at 1333 Arapaho Ave C in Springdale, Arkansas.

What do families say about Independence at Home Homecare?

Independence at Home Homecare carries a 3.7 out of 5 rating from 6 Google reviews. Reviews for Independence at Home Homecare are sharply divided: some families praise caring staff and responsive communication, while others describe serious staffing shortages and being left without promised care. With only a handful of reviews, the pattern suggests inconsistent service quality depending on staff availability at the time. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Independence at Home Homecare?

Submit the Request Information form on this page, or contact Independence at Home Homecare directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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