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Burnett Medical Center

257 W St George Ave

3.2(97 ratings)

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Burnett Medical Center, photo 11 / 2

Quick Facts

Total units
50
Medicare rating
3 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
50
Facility type
Full hospital offering emergency and specialty care

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of Burnett Medical Center are mixed: some families praise the primary care providers and nursing staff, while others report serious problems with emergency care, staff attitude, and billing follow-through. As a small-town hospital that also offers skilled nursing and long-term care, experiences seem to vary widely depending on which department is involved.

What reviewers praise

  • Nursing team described as attentive and professional
  • Primary care providers praised by long-term patients
  • Doctors explain procedures thoroughly
  • Convenient local option for basic care

What reviewers flag

  • One report of a missed fracture diagnosis in ER
  • One reviewer described being treated rudely by a provider
  • One report of months-long delay resolving a billing overpayment
  • No published pricing information available

AI-generated from reviews and community data.

Burnett Medical Center is a senior living community in Grantsburg, Wisconsin offering Skilled Nursing / Long Term Care. Amenities include Social Activities, Housekeeping and Laundry Service. Families rate it 3.2 out of 5 across 97 reviews.

About Burnett Medical Center

Burnett Medical Center is a skilled nursing and long-term care community licensed for up to 50 residents in Grantsburg, Wisconsin. The facility is Medicare and Medicaid certified and operated as a nonprofit corporation.

The community offers 24-hour staffing with on-site registered nurses and provides medication management, housekeeping, and laundry services. Residents have access to private rooms with private bathrooms, wheelchair accessibility, emergency call systems, and security features. Dietary accommodations and social activities are available.

Types of Care at Burnett Medical Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities

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Reviews of Burnett Medical Center

3.2overall · 97 ratings combined

3.2★ on Google (97)

Sandi Fossum

May 2026

via Google ↗

Been going there for years but as of this past week I will NEVER step foot in that clinic again!!!! I have never been so degraded and uncared for as I did with my visit with Gretchen gerovac… she had zero time for me and finally said there was nothing she could do to help me.. she acted like I was such a burden to her and said some pretty harsh words to me.. I left there so confused crying and angry.. and I knew I would never go back there again..it used to be good doctors there caring, concerned not no more..

TM27

May 2026

via Google ↗

My primary care provider is at Burnett Medical Center. I wouldn't trade her for anyone. Always a great experience. Worth the 30 minute drive.

Olyanna Henry

Feb 2026

via Google ↗

3 stars because I have been trying to get my overpayment (what BMC owes me back) since the end of November 2025, with still no resolution. I have been given the run around and told it would come and it still hasn't. Now I cannot even reach anyone in the billing department. I understand people get busy and life happens, but I feel like waiting almost 3 months for a refund is a little much.At this point we will be pursuing other places for care as this has just become quite the annoyance. We have recieved decent care in the past. I would not go here for more than the basics, but still nice to have the convenience in town.

Nicole Miller

Dec 2025

via Google ↗

I underwent a procedure at BMC and was very impressed with the level of professionalism and organization. The nursing team was attentive, the doctor explained each step thoroughly, and the recovery staff ensured I was comfortable. Outstanding service from start to finish.

BigOlSmokey

Nov 2025

via Google ↗

Family member came in with a broken foot. Wrapped it up , no xrays, no test, nothing.. "oh you're good to go home".. went to st. Croix and they had to have surgery to move the bone back into place. Overall NEVER go to grantsburg. Absolutely thee worst hospital I have ever been to and will never attend or visit again.

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Government Inspection History

8 inspection visits in the last three years, 40 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 29, 2026Health Complaint2 citations
  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2026

Jan 29, 2026Fire Safety StandardHealth Standard8 citations
  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 19, 2026

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2026

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2026

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity C of L: potential for minimal harm, widespreadNo revisit needed

Jan 8, 2026Health Complaint3 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 8, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 8, 2026

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 8, 2026

Oct 29, 2025Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 11, 2025

Oct 23, 2024Fire Safety StandardHealth Standard10 citations
  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 31, 2024

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 22, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024

Dec 27, 2023Health Complaint2 citations
  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 18, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 18, 2024

Sep 18, 2023Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 19, 2023

Jul 26, 2023Fire Safety StandardHealth Standard13 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 26, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 8, 2023

  • Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 8, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2023

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2023

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2023

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2023

  • Provide properly protected cooking facilities.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 8, 2023

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 8, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Burnett Medical Center offer?

Burnett Medical Center offers Skilled Nursing / Long Term Care.

Where is Burnett Medical Center located?

Burnett Medical Center is located at 257 W St George Ave in Grantsburg, Wisconsin.

What do families say about Burnett Medical Center?

Reviews of Burnett Medical Center are mixed: some families praise the primary care providers and nursing staff, while others report serious problems with emergency care, staff attitude, and billing follow-through. As a small-town hospital that also offers skilled nursing and long-term care, experiences seem to vary widely depending on which department is involved.

How did Burnett Medical Center do on recent health and safety inspections?

Burnett Medical Center had 8 government inspection visits in the last three years, with 40 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Burnett Medical Center?

Submit the Request Information form on this page, or contact Burnett Medical Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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