Beverly Reyna
Jul 2025
Out of all the years of my profession doing caregiving this facility I can say is the best one. There’s a teamwork. The director is awesome understand understanding.
Bulverde Assisted Living
1396 Bulverde Rd
4.2(13 ratings)
1 / 5Quick Facts
- Total units
- 40
- Licensed capacity
- 40 residents
- Medical Access
- On-site visiting practitioners available for residents
Texas HHSC
What Families Think
Reviewers of Gemstone Senior Living at Bulverde are split: several praise the caring management team, on-site visiting practitioners, and the scenic hill country setting, while others report serious concerns about staff turnover, language barriers, and management practices. Multiple family members flagged safety and communication issues that led them to move loved ones elsewhere.
The Good
- Caring, hands-on management (Norma, Gracie) praised by families
- Convenient on-site visiting medical practitioners
- Scenic hill country views with mature oak trees
- Staff described as warm and attentive to residents
- Culinary team noted for quality of meals
The Bad
- Multiple reports of high staff turnover
- Two reviewers cited language barriers with staff as a safety concern
- One serious report of neglectful management and unqualified staff
- No published pricing information available
AI-generated from reviews and community data.
About Bulverde Assisted Living
Gemstone Senior Living at Bulverde (Bulverde Assisted Living) is a assisted living community in Bulverde, Texas. The community is licensed for up to 40 residents.
Families rate Gemstone Senior Living at Bulverde (Bulverde Assisted Living) 4.2 out of 5 based on 13 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care
Assisted Living
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Help Me ChooseReviews
4.2overall · 13 ratings combined
4.2★ on Google (13)
James Rodriguez
Jul 2025
From our initial contact with Gracie to working with Norma and her staff, the experience for my family and our loved one at Gemstone has been exceptional. The entire staff provides care that is consistent, comforting, and most of all...caring. The staff really does care for the health and well-being of their residents. Thanks again for making our experience with Gemstone Senior Living at Bulverde such a positive experience.
Michael Wells
Sep 2024
The staff and management have been helpful and accommodating. The in-house services and on-site visiting practitioners are convenient and make caring for our mother, pleasant and relatively carefree. We'd definitely recommend BALI to anyone who wants a superior living experience for their loved ones in need of assistance and a warm friendly community of friends and staff.
Shannon Pannell
Sep 2024
If I could give less stars, I would. I urge anyone who has family in this facility or is considering putting a lived one in here….RUN, don’t walk in the opposite direction. The management is degraded by the intense nepotistic manner in how they do business. The staff, well the good ones are gone, the remaining don’t speak English and have no papers. They fire and destroy the lives of genuine and caring employees to make more room for the girls from the “Agency”. However, theses people lack having any agency of their own. They are greed driven people who care only for the bottom line, and caring for your loved ones is barely a priority. They chastise and are neglectful to staff and residents. Please take your family members out of this place.
Andres Laguette
Aug 2024
I always feel welcomed ! Management is Great. Residents look happy and safe !
Frequently Asked Questions
What types of care does Bulverde Assisted Living offer?
Bulverde Assisted Living offers Assisted Living.
Where is Bulverde Assisted Living located?
Bulverde Assisted Living is located at 1396 Bulverde Rd in Bulverde, Texas.
What do families say about Bulverde Assisted Living?
Reviewers of Gemstone Senior Living at Bulverde are split: several praise the caring management team, on-site visiting practitioners, and the scenic hill country setting, while others report serious concerns about staff turnover, language barriers, and management practices. Multiple family members flagged safety and communication issues that led them to move loved ones elsewhere.
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