Beverly Reyna
Jul 2025
Out of all the years of my profession doing caregiving this facility I can say is the best one. There’s a teamwork. The director is awesome understand understanding.
Bulverde Assisted Living
1396 Bulverde Rd4.2(13 ratings)
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1 / 5Quick Facts
- Total units
- 40
- Licensed capacity
- 40 residents
- Licensed operator
- Herama Group 2 LLC
- Medical Access
- On-site visiting practitioners available for residents
Texas HHSC
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviewers of Gemstone Senior Living at Bulverde are split: several praise the caring management team, on-site visiting practitioners, and the scenic hill country setting, while others report serious concerns about staff turnover, language barriers, and management practices. Multiple family members flagged safety and communication issues that led them to move loved ones elsewhere.
What reviewers praise
- Caring, hands-on management (Norma, Gracie) praised by families
- Convenient on-site visiting medical practitioners
- Scenic hill country views with mature oak trees
- Staff described as warm and attentive to residents
- Culinary team noted for quality of meals
What reviewers flag
- Multiple reports of high staff turnover
- Two reviewers cited language barriers with staff as a safety concern
- One serious report of neglectful management and unqualified staff
- No published pricing information available
AI-generated from reviews and community data.
Bulverde Assisted Living is a senior living community in Bulverde, Texas offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.2 out of 5 across 13 reviews.
About Bulverde Assisted Living
Bulverde Assisted Living is an assisted living community in Bulverde, Texas, licensed for up to 40 residents. The facility offers 24-hour staff, medication management, emergency call systems, housekeeping, social activities, and gathering spaces, with wheelchair accessibility throughout.
Many reviewers praised the staff's warmth and attentiveness to residents' wellbeing, the cleanliness and beautiful grounds with hill country views, and convenient on-site services. However, reviews are mixed regarding staff stability and communication, with some families citing language barriers among staff members and concerns about turnover as reasons they sought care elsewhere.
Visitors generally reported feeling welcome and noted that residents appear happy and safe in the community's care.
Types of Care at Bulverde Assisted Living
Assisted Living
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
Activities
- Social Activities
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Help Me ChooseReviews of Bulverde Assisted Living
4.2overall · 13 ratings combined
4.2★ on Google (13)
James Rodriguez
Jul 2025
From our initial contact with Gracie to working with Norma and her staff, the experience for my family and our loved one at Gemstone has been exceptional. The entire staff provides care that is consistent, comforting, and most of all...caring. The staff really does care for the health and well-being of their residents. Thanks again for making our experience with Gemstone Senior Living at Bulverde such a positive experience.
Michael Wells
Sep 2024
The staff and management have been helpful and accommodating. The in-house services and on-site visiting practitioners are convenient and make caring for our mother, pleasant and relatively carefree. We'd definitely recommend BALI to anyone who wants a superior living experience for their loved ones in need of assistance and a warm friendly community of friends and staff.
Shannon Pannell
Sep 2024
If I could give less stars, I would. I urge anyone who has family in this facility or is considering putting a lived one in here….RUN, don’t walk in the opposite direction. The management is degraded by the intense nepotistic manner in how they do business. The staff, well the good ones are gone, the remaining don’t speak English and have no papers. They fire and destroy the lives of genuine and caring employees to make more room for the girls from the “Agency”. However, theses people lack having any agency of their own. They are greed driven people who care only for the bottom line, and caring for your loved ones is barely a priority. They chastise and are neglectful to staff and residents. Please take your family members out of this place.
Andres Laguette
Aug 2024
I always feel welcomed ! Management is Great. Residents look happy and safe !
Frequently Asked Questions
What types of care does Bulverde Assisted Living offer?
Bulverde Assisted Living offers Assisted Living.
Where is Bulverde Assisted Living located?
Bulverde Assisted Living is located at 1396 Bulverde Rd in Bulverde, Texas.
What do families say about Bulverde Assisted Living?
Bulverde Assisted Living carries a 4.2 out of 5 rating from 13 Google reviews. Reviewers of Gemstone Senior Living at Bulverde are split: several praise the caring management team, on-site visiting practitioners, and the scenic hill country setting, while others report serious concerns about staff turnover, language barriers, and management practices. Multiple family members flagged safety and communication issues that led them to move loved ones elsewhere. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Bulverde Assisted Living?
Submit the Request Information form on this page, or contact Bulverde Assisted Living directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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