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Buckingham Pavilion Nursing and Rehabilitation

2625 W Touhy Ave

4.7(92 ratings)· Chicago average: 3.9

Buckingham Pavilion Nursing and Rehabilitation, photo 11 / 7

Quick Facts

Year opened
1974
Medicaid
Accepted
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
235
Religious environment
Shomer Shabbos, kosher cholov Yisroel dining available
Ownership
Family-run facility, owners personally involved
Nursing coverage
Skilled nurses and LPNs available around the clock
Rehab therapy frequency
Daily PT sessions, 7 days a week
Neighborhood
Located in West Ridge, an Orthodox Jewish area

What Families Think

Families overwhelmingly praise the clinical and emotional care at Buckingham Pavilion, especially the nursing, rehabilitation, and social work teams who go out of their way for residents. A recurring theme is the community's strong kosher/Shomer Shabbos observance for Orthodox Jewish residents, though a few reviewers flagged an outdated building and frustrating, unresponsive phone communication during the admissions process.

The Good

  • Nurses and CNAs described as attentive and compassionate
  • Physical/occupational therapy praised, daily sessions helped recovery
  • Social workers singled out as helpful and responsive
  • Facility consistently described as clean and orderly
  • Kosher, Shomer Shabbos-observant care for religious residents
  • Hospice and end-of-life care handled with dignity

The Bad

  • Several reviewers called second and third floors outdated or tired
  • One reviewer noted the facility seemed understaffed
  • Multiple reports of unanswered calls and poor communication during admissions
  • One report of a rude, unhelpful phone interaction with staff

AI-generated from reviews and community data.

Buckingham Pavilion Nursing and Rehabilitation is a senior living community in Chicago, Illinois offering Skilled Nursing / Long Term Care, Assisted Living and Memory Care. Amenities include Professional Chef, Outdoor Patio and Fitness Center. Families rate it 4.7 out of 5 across 77 reviews.

About Buckingham Pavilion Nursing and Rehabilitation

Buckingham Pavilion Nursing and Rehabilitation is a nursing home and personal care residence located in Chicago, Illinois. The facility describes itself as state-of-the-art and notes that it was one of the nation's first nursing homes to be listed by U.S. News & World Report as one of the Best Nursing Homes in America.

The community offers a Skilled Nursing program that provides a range of physician-ordered services, including assessments, treatments, medication management, and nutritional supplementation. Skilled registered nurses and licensed practical nurses are available around the clock, every day of the week, to provide care to residents.

Additional clinical services offered include diabetes management, catheter care, ostomy care, and postsurgical monitoring, supporting residents with a range of medical needs.

Buckingham Pavilion emphasizes a personal, relationship-focused approach to care, with staff described as working to develop personal connections with residents in order to create a warm and welcoming environment.

Types of Care at Buckingham Pavilion Nursing and Rehabilitation

Assisted LivingHome Health and HospiceMemory CareRespite / Short-Term CareSkilled Nursing / Long Term Care

Amenities

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Pet Friendly
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Buckingham Pavilion Nursing and Rehabilitation

4.7overall · 92 ratings combined

4.7★ on Google (77) · 4.4★ on Yelp (15) · Yelp page ↗

Gregory Soloko

Jun 2026

via Google

My experience was good entering Buckingham Pavilion. The elevators were working properly & quickly without pushing both the up & down elevator buttons. The hallway leading to my wife's room 208-2 was wet due to an overflow of water from one of the hallway walk-in shower rooms

Helen Younan

Jun 2026

via Google

Everyone seems comfortable and happy with the daily program. part of being retirement Rehabilitation place, I think the carpet in the hallway needs to go.

Candida Abrahamson

May 2026

via Google

Friendly, kind, and extra thoughtful

Judy Knopf

May 2026

via Google

If not for the wonderful care, I probably would have ended up back in the hospital.

Maggie Bahler Rizzio

May 2026

via Google

This is a tired facility in need of maintenance, however the staff is very competent

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Government Inspection History

4 inspection visits in the last three years, 23 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 5, 2025Health Standard6 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 19, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 19, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 19, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 19, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 19, 2025

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 19, 2025

Nov 15, 2024Fire Safety StandardHealth Standard9 citations
  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 9, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2024

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2024

  • Provide routine and 24-hour emergency dental care for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 9, 2024

Dec 8, 2023Fire Safety StandardHealth Standard8 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 10, 2024

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 10, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2024

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2024

Feb 2, 2023Fire Safety StandardNo citations

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Buckingham Pavilion Nursing and Rehabilitation offer?

Buckingham Pavilion Nursing and Rehabilitation offers Assisted Living, Memory Care, Respite / Short-Term Care and Skilled Nursing / Long Term Care.

How much does Buckingham Pavilion Nursing and Rehabilitation cost?

Buckingham Pavilion Nursing and Rehabilitation has not published its pricing. For context, communities in Chicago that publish rates start around $1,059 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Does Buckingham Pavilion Nursing and Rehabilitation offer respite or short-term stays?

Yes. Buckingham Pavilion Nursing and Rehabilitation lists respite and short-term care among its options. A respite stay gives a family caregiver a planned break while your loved one receives full care, and it also works as a low-commitment trial before a permanent move.

Does Buckingham Pavilion Nursing and Rehabilitation accept Medicaid?

Yes. Buckingham Pavilion Nursing and Rehabilitation is listed as accepting Medicaid. Availability of Medicaid beds can be limited, so confirm current openings directly with the community.

Is Buckingham Pavilion Nursing and Rehabilitation pet friendly?

Yes. Buckingham Pavilion Nursing and Rehabilitation lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is Buckingham Pavilion Nursing and Rehabilitation located?

Buckingham Pavilion Nursing and Rehabilitation is located at 2625 W Touhy Ave in Chicago, Illinois.

What do families say about Buckingham Pavilion Nursing and Rehabilitation?

Families overwhelmingly praise the clinical and emotional care at Buckingham Pavilion, especially the nursing, rehabilitation, and social work teams who go out of their way for residents. A recurring theme is the community's strong kosher/Shomer Shabbos observance for Orthodox Jewish residents, though a few reviewers flagged an outdated building and frustrating, unresponsive phone communication during the admissions process.

How did Buckingham Pavilion Nursing and Rehabilitation do on recent health and safety inspections?

Buckingham Pavilion Nursing and Rehabilitation had 4 government inspection visits in the last three years, with 23 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Buckingham Pavilion Nursing and Rehabilitation?

Submit the Request Information form on this page to connect with Buckingham Pavilion Nursing and Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Buckingham Pavilion Nursing and Rehabilitation? Claim this listing to update photos, pricing, and details. It's free.

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