Amy Prince
Jul 2026
They make you sit in your waste and they don't answer call lights. Horrible! I've been sitting in my chair for 7 hours, and I need to change, and nobody around here gives a damn. Do not put your loved ones here!
Brookhaven Nursing and Rehabilitation Center
1855 Cheyenne
3.7(69 ratings)· Carrollton average: 4.4
1 / 5Quick Facts
- Medicare rating
- 1 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 180
- Respite care
- Offers respite stays in addition to long-term care
- On-site therapy
- On-site physical and occupational therapy program
CMS Care Compare
What Families Think
Reviews for Brookhaven are sharply divided: many families praise attentive nurses, therapists, and a recent change in management that they say improved food and morale, while a substantial number of others describe serious lapses in basic care, cleanliness, and communication. Several reviewers specifically credit a change in ownership/leadership with recent improvements, but older and some recent complaints raise real safety concerns.
The Good
- Staff frequently praised as caring and attentive
- Recent change in management cited as improvement
- Strong praise for PT/OT rehab therapists
- Individual staff members named and thanked repeatedly
- Responsive communication when family raises concerns
The Bad
- Multiple reports of residents left unchanged for hours
- Several complaints about unanswered call lights
- Some reviewers describe persistent urine odor and uncleanliness
- Multiple serious allegations of neglect, including one sepsis case
AI-generated from reviews and community data.
About Brookhaven Nursing and Rehabilitation Center
Brookhaven Nursing and Rehabilitation Center is a skilled nursing / long term care community in Carrollton, Texas.
Families rate Brookhaven Nursing and Rehabilitation Center 3.7 out of 5 based on 69 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3.7overall · 69 ratings combined
3.7★ on Google (69)
A Robinson
Mar 2026
As a vistor, I was impressed with Brookhaven Nursing and Rehabilitation Center. The facility was clean, well-organized, and welcoming. The staff appeared attentive and kind, interacting with residents in a respectful and caring way. I met with Kim the Activities director and observed how passionate she is about her residents. Overall, it felt like a positive environment for your loved ones.
K.R. Dvorak
Mar 2026
The Brookhaven building has been sold and has new leadership, staff and medical partners. They have been doing a deep dive into care and resident lifestyle. The new administration is hands on and has openly talked about concerns and future plans. They network with the families to restructure their care approach.
Argenis Primera
Mar 2026
Very good service
Kenyeatta Sorrells
Mar 2026
The staff at Brookhaven is wonderful and I would TRUST my family members with them.
Frequently Asked Questions
What types of care does Brookhaven Nursing and Rehabilitation Center offer?
Brookhaven Nursing and Rehabilitation Center offers Skilled Nursing / Long Term Care.
Where is Brookhaven Nursing and Rehabilitation Center located?
Brookhaven Nursing and Rehabilitation Center is located at 1855 Cheyenne in Carrollton, Texas.
What do families say about Brookhaven Nursing and Rehabilitation Center?
Reviews for Brookhaven are sharply divided: many families praise attentive nurses, therapists, and a recent change in management that they say improved food and morale, while a substantial number of others describe serious lapses in basic care, cleanliness, and communication. Several reviewers specifically credit a change in ownership/leadership with recent improvements, but older and some recent complaints raise real safety concerns.
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