PCM 457
Apr 2026
Thanks to Jenelle and the staff on making my Mom comfortable. Moving a parent into assisted living is never easy, but the staff made the transition feel smooth, respectful, and caring from day one.
Brookdale South Bay
1959 Kingstown Rd4.6(29 ratings)· South Kingstown average: 4.7
Part of Brookdale Senior Living · 476 communities · 4.3★ average
1 / 6Quick Facts
- On-site care escalation
- 24-hour nursing care unit within same building
- Continuum of care
- Residents can move from assisted living to nursing center
- Hospice care support
- On-site hospice care coordinated with nursing and activity staff
What Families Think
Most reviewers describe Brookdale South Bay as a warm, attentive community with staff who go out of their way for residents, and several families with loved ones in hospice or long-term care report excellent, compassionate care through end of life. However, a couple of serious reports describe neglect and slow response to a resident's needs, and multiple reviewers cite frustration reaching the front office and Executive Director.
The Good
- Staff frequently described as attentive, kind, and caring
- Strong support during hospice and end-of-life care
- 24-hour nursing care available in specialized unit
- Active social programs and community atmosphere
- Long-tenured, experienced staff noted by reviewers
The Bad
- One serious report of neglect, falls, and unaddressed care requests
- Multiple reviewers say office staff and Executive Director are hard to reach
- One report of unprofessional, dismissive nurse interaction
AI-generated from reviews and community data.
Brookdale South Bay is a senior living community in South Kingstown, Rhode Island offering Assisted Living, Independent Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 29 reviews.
About Brookdale South Bay
Brookdale South Bay is a senior living community in South Kingstown, Rhode Island, offering independent living, assisted living, and skilled nursing/long-term care services under one roof. The facility serves residents across a range of care needs, including those requiring hospice and specialized 24-hour nursing care.
Families consistently praise the nursing and activity staff for their attentiveness, kindness, and genuine care. Residents and their families describe a warm, welcoming atmosphere where staff members go above and beyond, coordinating activities like Zoom calls during hospital stays and sending community cards to residents who are away. One family wrote that staff "treat their residence with respect and kindness." Independent living residents appreciate the range of activities available and freedom to participate at their own pace, while the community handles meals, housekeeping, and utilities. The transition experience for newly admitted residents is frequently highlighted as smooth and respectful.
Some families have noted challenges with administrative responsiveness and isolated incidents involving individual staff members or care inconsistencies. A handful of reviews raised concerns about delays in addressing resident needs and communication from office leadership.
Brookdale South Bay holds a 4.6 out of 5 rating based on 29 Google reviews, with the majority of feedback strongly positive about the quality of direct care and community atmosphere.
Types of Care at Brookdale South Bay
Assisted LivingIndependent LivingSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
- Transportation Services
Activities
- Religious Services
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Brookdale South Bay
4.6overall · 29 ratings combined
4.6★ on Google (29)
Cynthia Therriault
Feb 2026
I recently had a tour with Jennell for a family member. I was very impressed with the accommodations. Also with the activities available. The staff all seemed very pleasant, professional and caring. I have no question that this will make a wonderful fit.
Aldana Phones
Feb 2026
Staff here are amazing
Matthew Palmer
Feb 2026
The assisted living is a hidden gem in South County. It has assisted living. It also has a specialized unit that provides 24 hour nursing care. And over 30 years of working in healthcare, this building truly is dedicated and has amazing staff. They treat their residence with respect and kindness. I had a family member there that lived in the assisted living for years and died in the nursing center that they have. I can say we had an amazing experience with them. Still today I would recommend them for anybody looking for senior care. Truly is an incredible building. They have very experienced staff with a lot of knowledge and tenure.
Amanda K
Feb 2026
Looking for a place for your loved one is a daunting task… everything feels scary for the family, who has to trust that they are doing the right thing for their loved one. I have toured a couple of senior living communities for my grand parents but this one was particularly special. It’s further from home, but it’s more aligned with the vibe that my grandparents need. Jennell was so sweet and kind, and she felt genuine and nice. When we make the decision to place them, it will be here.
Frequently Asked Questions
What types of care does Brookdale South Bay offer?
Brookdale South Bay offers Assisted Living, Independent Living and Skilled Nursing / Long Term Care.
Where is Brookdale South Bay located?
Brookdale South Bay is located at 1959 Kingstown Rd in South Kingstown, Rhode Island.
What do families say about Brookdale South Bay?
Most reviewers describe Brookdale South Bay as a warm, attentive community with staff who go out of their way for residents, and several families with loved ones in hospice or long-term care report excellent, compassionate care through end of life. However, a couple of serious reports describe neglect and slow response to a resident's needs, and multiple reviewers cite frustration reaching the front office and Executive Director.
How can families visit Brookdale South Bay?
Submit the Request Information form on this page to connect with Brookdale South Bay and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Brookdale South Bay? Claim this listing to update photos, pricing, and details. It's free.
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