4.1(35 ratings)· Coventry average: 4.6
Part of Brookdale Senior Living · 476 communities · 4.3★ average
1 / 3Reviews for Brookdale Centre of New England are mixed: many families praise warm, attentive staff (especially a staff member named Jennell) and a clean, welcoming building, while several other reviewers report understaffing, poor follow-up from management, and at least one serious complaint about care for a resident with dementia. The community offers assisted living, independent living, and skilled nursing/long-term care, giving some families a way to transition between levels of care on the same campus.
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Brookdale Centre of New England is a senior living community in Coventry, Rhode Island offering Assisted Living, Independent Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 35 reviews.
Brookdale Centre of New England is an assisted living, independent living, and skilled nursing facility in Coventry, Rhode Island. The community serves residents across multiple care levels, including those with dementia.
Families consistently praise the staff's attentiveness and genuine care. Multiple reviewers highlighted staff members who remember residents and family names, communicate patiently about health updates, and go above and beyond during the transition to the facility. The physical environment draws compliments, clean, well-maintained, and welcoming, with activities and programming noted as regular offerings. One family noted the staff "prioritized his wellbeing over money" when adjusting care plans. The atmosphere is frequently described as warm, with residents making new friendships and regaining independence.
However, several families reported serious frustrations with communication and follow-up from administration after incidents or concerns, describing unresponsive corporate interactions and feeling let down after move-in. One family with a mother in memory care noted concerns about supervision and activity engagement. These critical reviews suggest consistency issues depending on department or timing.
Brookdale Centre of New England holds a 3.8 out of 5 Google rating across 24 reviews, reflecting wide variation in family experiences.
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Help Me Choose4.1overall · 35 ratings combined
4.1★ on Google (35)
Lori Nelson
Aug 2026
I met Jennell Hamlin through a family member, who has had experience working with her at Brookdale. I am very interested in moving my mother to Brookdale in Coventry. She has been FANTASTIC while answering all my questions and keeping in contact. Her confident and understanding nature is reassuring, and easy to communicate with. I look forward to a continued relationship with her in the future! 🥰
Erin Campbell
Jul 2026
The gentleman working with me, had such a lovely, inviting welcome “home!” the staff are wonderful, caring and always pleasant! Was a pleasure working with this team!
Ashley Randi lyn
Jul 2026
Had such a wonderful experience at today’s vendor market at Brookdale Centre of New England! As a vendor with Apothecary Mystic Co. and representatives of Wolf’s Den Coven, we couldn’t have asked for a better event.<br><br>The facility itself is absolutely beautiful—clean, welcoming, and thoughtfully maintained. From the moment we arrived, Jennell Hamlin and her entire team went above and beyond to make every vendor feel welcome. They were incredibly kind, friendly, organized, and always ready to help with anything we needed. Their genuine hospitality created such a positive atmosphere throughout the entire event.<br><br>It was clear how much care and effort Jennell and the staff put into making the market a success, and it truly showed. We had a fantastic time meeting residents, visitors, and fellow vendors, and we felt appreciated from start to finish.<br><br>Thank you, Jennell, and everyone at Brookdale Centre of New England, for hosting such an amazing event. We look forward to working with you again in the future and would highly recommend your vendor events to anyone looking for a welcoming, well-organized, and enjoyable experience!
Donna Poole
Jul 2026
My daughter and I had a great day at Brookdale today at the vendor event. Everyone was extremely friendly and the staff was so good with the clients. The place was very clean and nicely furnished and decorated.
Kelly Andrade
Jul 2026
Jennell Hamlin is wonderful! I have participated in a couple of the amazing events that she does for their residents. The staff is friendly and inviting and the Facility is very clean and welcoming. I look forward to fun future events at Brookdale!
Brookdale Centre of New England offers Assisted Living, Independent Living and Skilled Nursing / Long Term Care.
Brookdale Centre of New England is located at 600 Centre of New England Blvd in Coventry, Rhode Island.
Reviews for Brookdale Centre of New England are mixed: many families praise warm, attentive staff (especially a staff member named Jennell) and a clean, welcoming building, while several other reviewers report understaffing, poor follow-up from management, and at least one serious complaint about care for a resident with dementia. The community offers assisted living, independent living, and skilled nursing/long-term care, giving some families a way to transition between levels of care on the same campus.
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