Nancy Hale
May 2026
*editing after staying at a different A.L* what Brookdale continued to do right after ownership change was carestaff. They were always there for the residents assistance. Medtechs would give meds at whichever time the resident needed them, unless they forgot to refill them of course. (Idk if this will change later on)<br><br>Current resident. It has gone downhill in the year I've been here. The admin says it's new bosses, but I have my doubts.<br>The biggest problem imo is they are horrible at managing meds. I've had to go days without my heart medication, and that's not even the worst. I asked for an incident report at my family's urging after a serious medication issue and was told there would be one. I asked for a copy a month later, and was gaslighted and humiliated. After 7 hours they admitted one was never made.<br>They have not kept their word on any of the things they've promised.<br>Most of the great staff members mentioned in reviews have quit.<br>If you want your loved one to be forced to live like a bag lady, this is the place to send them; otherwise I'd suggest you pass. (I'm in one room and the majority of my stuff is in another, including my shower supplies. This has been going on for nearly a week, since I asked for a copy of the incident report)
