bae pls
Sep 2026
The administration is absolutely terrible
BrightStar Care
725 Primera Blvd4.7(36 ratings)· Lake Mary average: 4.1
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1 / 6Quick Facts
- After-hours support
- Live 24-hour phone hotline answered by humans
- Start-of-care speed
- Caregiver placed as soon as the next day
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families and clients hiring BrightStar Care in Lake Mary largely describe attentive, skilled caregivers and nurses who build genuine relationships and are quick to accommodate schedule changes. The agency holds a strong 4.7 rating across 31 Google reviews, though one detailed negative account raises concerns about reliability breakdowns in a small number of cases.
What reviewers praise
- Caregivers and nurses praised as attentive, kind, and skilled
- Fast turnaround getting a caregiver matched and started
- Caregivers build real relationships with clients and families
- Flexible scheduling and prompt communication from office staff
- Strong 4.7 average rating across 31 reviews
What reviewers flag
- One report of no-shows and days-long staffing failure
- One report of a nurse bringing COVID into the home
- No published pricing information available
AI-generated from reviews and community data.
BrightStar Care is a home care agency serving Lake Mary, Florida offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 4.7 out of 5 across 36 reviews.
About BrightStar Care
BrightStar Care in Lake Mary, Florida provides home health and hospice services. The company dispatches nursing staff and caregivers to assist patients recovering from surgery or managing chronic conditions at home, as well as supporting families caring for loved ones with dementia, cancer, and other serious illnesses.
Families consistently praise the quality of individual caregivers and nurses, citing their attentiveness, skill, and genuine warmth. Several reviewers highlighted responsiveness to scheduling needs and the ability to arrange care quickly, one family was paired with a caregiver the day after their initial call. Caregivers are noted for building real relationships with clients and their families, personalizing care to individual needs and anxieties. Families also report flexibility with hours and prompt communication when questions arise.
One significant negative review described no-shows and a staffing failure over several days, along with a nurse who brought COVID into the home. This experience stands in sharp contrast to the majority of feedback and suggests reliability can be inconsistent depending on circumstances.
BrightStar Care holds a 4.7 out of 5 Google rating across 31 reviews, with most accounts emphasizing trusted, compassionate care and responsiveness from named staff members.
Types of Care at BrightStar Care
At-Home Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Medication Management
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Help Me ChooseReviews of BrightStar Care
4.7overall · 36 ratings combined
4.7★ on Google (36)
Mollie Ellis
Sep 2026
Brightstar truly puts the 'home' in home care, and I can’t thank them enough. They treat my father like their own family and are always there when we need them. Natalie is absolutely amazing and truly cares for her patients. We know he is in good hands and can continue to stay in the place he loves most.
Sharon Baumgartner
Aug 2026
BrightStar Care gives me good home service, professional contact, and has a helpful staff and industrious employees and deserve a 10 star rating.
Reidy Williams
Aug 2026
Wonderful communication, outstanding staff. They have taken very good care of my wife.
Dajah Stover
Aug 2026
My experience was great , the team was very welcoming very informative, also they were on time for my appointments ! I believe the treatment is helping my symptoms which is great ! my overall experience went smoother than i imagined they are very caring people
Frequently Asked Questions
What types of care does BrightStar Care offer?
BrightStar Care offers At-Home Care.
Where is BrightStar Care located?
BrightStar Care is located at 725 Primera Blvd in Lake Mary, Florida.
What do families say about BrightStar Care?
BrightStar Care carries a 4.7 out of 5 rating from 36 Google reviews. Families and clients hiring BrightStar Care in Lake Mary largely describe attentive, skilled caregivers and nurses who build genuine relationships and are quick to accommodate schedule changes. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit BrightStar Care?
Submit the Request Information form on this page, or contact BrightStar Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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