BrightStar Care

Pamela

May 2026

via Google ↗

Not a good company, pay $12 ged or high-school diploma no experience is the ad on indeed. Paid training is watching 6 hours of videos paid $7.25!! With gas at $5 a gallon.All they need is a warm body to show up. Was told $17 but that was really $12 to do personal care some clients need skilled care. This agency is allways hiring no one every stays more than a month. Half your pay is buying gasoline. Expected to use a hoyer alone in someone's house on carpet that is a big fat no.

Jennifer Dorfield

May 2026

via Google ↗

BrightStar Care Cranberry’s saw us through an emergency, right when we needed them most. I chose BrightStar based on their great reviews, their offering less than the 4-hr minimum shifts I saw as the norm in other agencies, and on their taking Medicaid contracts. But mostly, I chose BrightStar after talking with Tracy, sensing her professionally and responsiveness, then witnessing how hard she and her staff worked to find the home care aids we needed, even through challenges of scheduling and labor shortages. The aids BrightStar sent us were excellent: professional, experienced, reliable, and trustworthy through family crisis. One experienced aid shared with us that she, too, did her research and chose to work for BrightStar over other agencies based on their reputation. We'd expected to use BrightStar longterm, after my dad's discharge from rehab to home care, but we quickly realized he needed nursing home care instead. If we again need home care for my mom, our family will definitely call again on BrightStar. We highly recommend them.

Trish h

Jul 2025

via Google ↗

I'm extremely pleased with Brightstar! I've been using them for more than 3 years, during which time my caregiving needs have increased due to changes in my health. The office staff are caring, responsive and they take time to know me and my needs. And my caregivers have been professional, kind and comfortable to work with. I never hesitate to recommend Brightstar to others.

Arielle Forrest

Jul 2025

via Google ↗

I've had difficulties with BrightStar caregivers that indicate unprofessionalism, mental instability, and ableism run unchecked amongst their home aides. Worse yet, the agency's response to these situations demonstrates a lack of regard for the contractual rights of clients. They really do not care about your needs beyond ADLs. The two most disturbing occurrences happened when I attempted to advocate for needs particular to my disability: One home aide was constantly making last minute changes to her shift times. I could no longer trust she'd actually be present during her scheduled shift, and this irregularity and uncertainty was affecting my ability to cope with my disease. This aide struggled with mental illness, so I put extra care in conveying how her actions were affecting me. She reacted by blaming everyone and everything else. BrightStar then told me she "felt unsafe" and would no longer be working with me. This aide had every right to leave, but my right to request consistency and my need for a more reliable aide were never acknowledged. Instead, the agency vilified my digital task list. I would think that a young-ish person with a cognitive disability and social limitations would obviously need a coping tool that allows her to be more hands off with her aides, yet the agency had to directly see it to believe it. My illness causes sensory problems, so I ask all my aides on their first day not to wear strong fragrances. Even so, my most recent aide didn't care. She reacted with explosive anger both times I tried to express how her fragrance was affecting me. The first time I brought up the perfume, I ended up locking myself in the bathroom because I couldn't stop shaking after she blew up at me. The second time, I wanted to call BrightStar to help us mediate, but she took this as a threat and instead called BrightStar to serve as her witness. With the agency on the line, she displayed a hysterical rage that I dare give her such feedback, threw out an ableist slur, and marched out. (In our time working together, this particular aide was also prone to snippy attitudes and would snap at me for no reason. Constant eggshells with this one.) Despite witnessing the interaction, BrightStar never acknowledged that her reaction to my care needs was entirely unprofessional or that her ableist comment was hugely inappropriate for a caregiver. Instead, I was deemed a "micromanager"—even though I spent DAYS mulling over how to inform this aide of any necessary change because she would take any feedback as a personal insult, even if it had nothing to do with her. In response to this fallout, BrightStar once again vilified my digital task list—now as a tool for micromanagement. The whole point of the digital list is so that I *don't* need to manage my aides! It's hardly possible to even enforce the timed tasks because I struggle with time management and largely depend on my aide to stay on track time-wise. TL;DR BrightStar has repeatedly failed to uphold my rights as a client or even acknowledge when caregivers have trampled on them. I do not appreciate that BrightStar and their aides have treated my care needs and coping tools as less valid or even problematic. My disability may be quite different compared to your typical infirmed senior, but the "rights and responsibilities" contract still applies to me, too. BrightStar really needs to screen for caregivers who are more mentally stable. They also need more robust training on professional behavior and ableism. All in all, I do not recommend this agency to potential clients.

lori james

Nov 2024

via Google ↗

BrightStar Cranberry have always worked tirelessly to find caregivers for my husband. They strive to meet all my requests. Consistently professional, polite, and friendly. The Cranberry BrightStar team truly CARE about their clients. I am thankful for them every day.