BrightStar Care is a home health and hospice provider serving Columbus, Ohio. The agency coordinates nursing care and personal assistance for clients in their homes, managing scheduling and caregiver assignments through a central office.
Families consistently praise the agency's responsiveness and staff quality. Multiple families highlight direct access to supervisors and quick communication, one family noted the ability to text and receive timely responses about scheduling. Caregivers are described as attentive and personable; families mention staff helping with bathing, dressing, and daily living tasks, and one family wrote, "she treats him like that is one of her own children." The agency has also arranged last-minute care placements, including supporting families during special events.
BrightStar Care holds a 3.8 out of 5 Google rating based on 53 reviews, with the excerpts reviewed reflecting consistently positive experiences around communication, caregiver quality, and flexibility in meeting client needs.
