Ellen Thomas
Jul 2026
BrightStar Care has provided the best care of my elderly mother that we could ask for! My mother has loved everyone she's met from the BrightStar agency. She says, "it's worth every penny!"
BrightStar Care
2626 San Pedro Dr NE Ste G4.8(16 ratings)· Albuquerque average: 4.1
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1 / 5Quick Facts
- Services offered
- Transportation to medical appointments included
- Personal care support
- Help with bathing, chores, and trash removal
- Remote family communication
- Regular check-ins for family living at a distance
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviewers describe BrightStar Care as an in-home care agency in Albuquerque that most families found compassionate and responsive, especially praising the office manager for communication with distant relatives. A notable minority report scheduling problems, including late or inconsistent caregivers and unreturned calls to the office.
What reviewers praise
- Caregivers described as kind and patient
- Office manager praised for responsiveness
- Strong communication with out-of-town family members
- Helps with bathing, transportation, and household chores
- Thorough, thoughtful intake process
What reviewers flag
- One report of caregivers arriving late
- One report of unanswered calls to the office
- One report of inconsistent caregiver assignments each visit
AI-generated from reviews and community data.
BrightStar Care is a home care agency serving Albuquerque, New Mexico offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 4.8 out of 5 across 16 reviews.
About BrightStar Care
BrightStar Care is a home care agency serving clients in Albuquerque, New Mexico. The agency provides assistance with activities of daily living including bathing, transportation to appointments, and household tasks.
Reviewers report mixed experiences with the service. Several families praised the caregivers' compassion and patience, noting that staff were attentive to their loved ones' needs and that the intake process was thorough. However, other reviewers cited concerns about consistency in staffing, timeliness of arrivals, and responsiveness from the office when problems arise. One reviewer wrote that "the caregivers are kind, patient, and really take the time to care."
Types of Care at BrightStar Care
At-Home Care
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Help Me ChooseReviews of BrightStar Care
4.8overall · 16 ratings combined
4.8★ on Google (16)
Erica Hernandez
May 2026
BrightStar Care has been wonderful for my stepmom. The caregivers are kind, patient, and really take the time to care for her. It’s been a huge relief knowing she’s being looked after by people who truly care. Ana, the office manager, has also been amazing. She’s always friendly, helpful, and quick to respond whenever we need something. She made the whole process so much easier and less stressful. I’m really thankful for all the support and care they’ve provided. I would definitely recommend BrightStar Care to anyone looking for compassionate care for a loved one.
Taurusgrl
May 2026
This service seems to be always lacking. Their care givers have shown up late, and our calls to the office have gone unanswered. They always send a different person, and it's hard to get established patient and caregiver care. I wouldn't recommend this service with all the issues we've encountered. The girls are eager to get you signed up, but they really haven't met our patients' needs. They say they'll work with you, but when there's a need they don't accommodate at all. We'll be looking to explore our options. To follow up with this review as requested by Anna, things have been better lately. We hope that BrightStar will continue to provide the quality of care that they're paid well for.
Pat Hardy
Mar 2026
Am new to requiring home assistance due to a car accident one year ago. Now require some shower assistance and transportation to various appointments. Brite Star has done a wonderful job in accommodating all my needs; namely by allowing me privacy when bathing and providing me with timely transport to doctors’ appointments, etc. They are happy doing moderate household chores and trash removal. Their staff who come into my home have been nothing but professional and respectful.
Anna Lambe
Dec 2025
I’d like to share my experience of BrightStar Senior Care in Albuquerque. From the very beginning, I was impressed with their intake process—it was thorough, thoughtful, and gave me confidence that my mom would be in good hands. Throughout the entire experience, the team showed real compassion and care, even as my mom was increasingly resistant to having help in the house. They did everything they could to accommodate her needs and preferences, and I truly appreciated the patience they brought to every interaction. Because I live at a distance, communication was especially important to me, and BrightStar handled this exceptionally well. They kept me informed, checked in regularly, and made sure I never felt out of the loop. Ana, in particular, was wonderful—insightful, kind, and incredibly understanding of the challenges we were facing. While it wasn’t an easy situation, I deeply appreciate the support BrightStar provided. Their team made a challenging situation much more manageable, and I’m grateful for the compassion and professionalism they brought to my mom’s care. I can wholeheartedly recommend their services.
Frequently Asked Questions
What types of care does BrightStar Care offer?
BrightStar Care offers At-Home Care.
How much does BrightStar Care cost?
BrightStar Care has not published its pricing. For context, communities in Albuquerque that publish rates start around $5,085 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Where is BrightStar Care located?
BrightStar Care is located at 2626 San Pedro Dr NE Ste G in Albuquerque, New Mexico.
What do families say about BrightStar Care?
BrightStar Care carries a 4.8 out of 5 rating from 16 Google reviews. Reviewers describe BrightStar Care as an in-home care agency in Albuquerque that most families found compassionate and responsive, especially praising the office manager for communication with distant relatives. A notable minority report scheduling problems, including late or inconsistent caregivers and unreturned calls to the office. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit BrightStar Care?
Submit the Request Information form on this page, or contact BrightStar Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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