Ashley T.Family member of a resident
Sep 2026
If I could leave less than one star review I would. My dad was there 12 days — In those 12 days: •He fell twice. 5 minutes after we left first day (they contacted us after) - then fell on 9/16 - and did not notify us and told us it wasn’t our business because we didn’t have POA - which we do and they have known since day one we had - they just didn’t want to be yelled at. When I asked for the incident reports for those - the nurse said she hadn’t finished them still - but supposedly would email them to me. ( An incident report for a patient or resident fall must be completed immediately after ensuring the person's safety and finishing the immediate clinical assessment, typically before the end of the current work shift - I still have no received them) During care conference they stated that my dad said not to call me - he said that was not true and his roommate corroborated that my dad had asked the nurses to notify me. •His blood sugar was out of control (it was stable when discharged from hospital) and now it’s stable after I forced them to do their actual job. And proved they had been falsifying documentation around taking his CBG. They continued to give him regular diet which caused his sugars to be between 250-380. • His pain meds were withheld from him. - they would turn off his call light and tell him to have patience and walk out. • I brought up my concerns to the director who was condescending and stated “my family ran nursing homes in Idaho I’ve done this work a lot” - yet when you look at his linkedin he was a caregiver less than 8 months. Upon talking to him - he said “if you want me to do something for you concerning your dad you need to do something for me” then said he wanted privacy and proceeded to try and close the door to my dads room while I was in there alone - then seemed annoyed when my dad stopped him because he had came in from smoking right at the second Josh attempted to close me in the room alone with him. • He had no occupational therapy and has only had group physical therapy instead of one on one - and has not focused on any items he needs - like walking, transferring, using restroom alone ect. Yet his discharge paperwork says he was given occupational therapy, physical therapy, and speech therapy. Which he only had PT -and that was far and few between. • Upon signing discharge papers and getting the medication - I looked in the bag and they didn’t include his [detail removed] - thankfully we hadn’t left yet. I had to go remind the nurse to give me his insulin- as she “forgot” he was a diabetic. •I noticed his left leg and ankle was swollen - notified PA. They said they would order compression stockings - all they did was look but did not take his socks off or do any real investigation. Next day I got here and brought him compression stockings - his left leg was hot - and he had a lot of pitting on ankle area. When I lifted his foot I saw this huge sore about the size of a quarter- which was not there before. The bottom of foot is red and hot. I asked what he did to his foot and had no idea what happened. He wears socks at all times and I’ve washed his clothes - none of which had holes in them if he had dragged his foot to open it. He had a callus there prior - and a few days ago the feet people (should have been a nurse since he needs diabetic foot care - but with this place god knows who touched his feet) had messed with his feet. This caused a major infection in which he had to be placed on high dose antibiotics at new facility. I notified the nurse - she said oh it’s healed it’s fine and put a bandaid on it. Then wrote on discharge paper “healed blister” for his foot area. — You will constantly hear people yelling for help - Cnas and nurses ignore call lights - they will go in the rooms and turn them off and walk right back out. They left my dad in briefs because they didn’t want to assist him in using the toilet and then would leave him in soiled briefs over 2.5 hours so he ended up with a fungal infection in his private areas. The first day we were there both the nurse and cna said he was NOT ALLOWED to use the restroom. They refused to help him eat when he was a 1 on 1 feeder when he got there due to paralysis of right arm and weakness in left. My husband and I were there in shifts so one of us would always be there at least during meals because we found out they weren’t feeding him or helping him. The facility is supposed to do full body skin check at admit - they failed to see not one but 2 nicotine patches on him that were old - one was left on two days and one was left on for 6 with a date from when he left hospital. They don’t check who comes in or out - and people can come in at all hours of the day and night without anyone asking who they are or asking them to sign in placed vulnerable people in possible harms way. I reported them to adult protective services, ombudsman, and the state board of nursing. This place is a disgrace and absolutely atrocious- if you care about your loved one - do NOT send them here!
