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Kissito Healthcare Brian Center Botetourt

188 Old Fincastle Road

4.5(15 ratings)

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Quick Facts

Total units
60
Medicare rating
4 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
60
Therapy services
On-site physical and occupational therapy for rehab patients

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Most reviewers describe a caring, professional rehab and long-term-care staff who helped residents recover and go home, especially praising the physical and occupational therapy team. However, one detailed review raises serious concerns about neglect, poor documentation, and unresponsive management.

What reviewers praise

  • Rehab and therapy staff praised repeatedly
  • Staff described as caring and family-like
  • Patients report strong recovery outcomes
  • Physical and occupational therapy highlighted as excellent

What reviewers flag

  • One detailed report of neglect, poor documentation, and unresponsive management
  • One report of resident left in soiled condition for extended periods
  • One report describes disrespectful, confrontational interactions with family

AI-generated from reviews and community data.

Kissito Healthcare Brian Center Botetourt is a senior living community in Fincastle, Virginia offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.5 out of 5 across 15 reviews.

About Kissito Healthcare Brian Center Botetourt

Kissito Healthcare Brian Center Botetourt is a skilled nursing and long-term care community in Fincastle, Virginia, licensed for up to 60 residents. The facility is Medicare and Medicaid certified and holds a 4-star rating from CMS.

The community offers 24-hour staffing with on-site nurses, private rooms with private bathrooms, and a range of support services including medication management, housekeeping, and laundry. Residents have access to a restaurant-style dining room with dietary accommodations, social activities, gathering spaces, cable or satellite television, wheelchair accessibility, and emergency call systems.

Reviewers describe notably mixed experiences with the facility's leadership and staff dynamics. Several families reported exceptionally positive outcomes, with one noting that staff "cared for you like family" and another stating the physical therapy team is "excellent." However, other reviewers raised concerns about management and workplace culture, citing unprofessional interactions and documentation issues.

Types of Care at Kissito Healthcare Brian Center Botetourt

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Kissito Healthcare Brian Center Botetourt

4.5overall · 15 ratings combined

4.5★ on Google (15)

Tammy Beard

Mar 2025

via Google ↗

I must say the Brian center in fincastle Virginia was the best care for my brother they tend to him like he was their brother when he came to them he had a long journey and they see him through it so now my brother is coming home so we can continue to take care of him all the love and care that they gave him got him stronger and I love you all so much so thank y'all for taking care of Tim soon as he get better up and walking I'm going to make sure that he come and see you all and I think the staff that took care of him and his nurses he will see y'all again so love you and thank you

Shaneka Turner

Nov 2024

via Google ↗

This place has a very disrespectful director who is rude and very confrontational. Along with staff. Please dont complain against 0them they began to turn on you and try to gaslight you. They even have staff that don't document and this is upheld by the leadership. Also staff is unprofessional like to get rude with you but the minute you get rude with them your the problem. They try to play family against each other and be drama thinking the family members aren't going to talk. I have a TV interview schedule to discuss thet4eatment of mom. No family membershould have to indoor this. It is as if they have a pr9blem servicing black people which is a form of discriminating . Also bringing your love one on video hiding there eye with a teddy bear and reporting things that happen to your love one and honoring the family request of sending there love one out. You contact medical record they start gaslighted you trying to use the law when usually they contact you anyway when your sister is unavailable. Als9 yoursister has clearly told them to talk to you cause she working they than lie on your sister telling her something that you already told your sibling. I even told her they going to be calling her and sure enough they did telling I am calling like I am not a grown woman. They time spent creating drama with the family could be the time spent focusing on our mom and I proving the care she receives. No husband should have to come and see there wife in fecal or urine and you blow it off saying you get to her as soon as you can. Or send a message to the familymember saying you know the people at Aps and they not going to do anything. What does that have to do with my mom. Knocking my mom under the chin and not documenting and blaming it on a tube instead of checking her chart getting back with family. They mad about the app report I will be on the news about this because enough nursing homes are getting away with mistreating people love one. Not my mom wait until my interview with news already scheduled. You will not get away with mishandling my parent and go in group huddles and try to play one sister against another it stops today I am telling and reporting it all. This is unprofessional and unethical especially afteryou dropped my mom in the floor . You disrespected the wrong daughter and you won't get away with it . So stay in your private meetings I know you don't care about my mom but guess what I do. And because I am 4 hrs away and she nonverbal she still has rights and so do her family . Still doing my news interview . Fix the problems and stop contributing to her getting uti's and leaving her in her urine and fecal is not helping anything. She has enough health issues going on.

Debrenay WRIGHT

Oct 2024

via Google ↗

This place was great.they really made me feel cared for.I loved everyone there.they were my biggest cheer leaders.physical therapy team is excellent I definitely recommend this facility. The best team of caring people.

Felicia Travis

Aug 2022

via Google ↗

Kissito Brian Center did a fantastic job with my brother in law. Because of their care he is home today with his family. When we first went there to review the facility, we talked to Teresa. Teresa had already had a plan lined out for Eddie and they followed through with it. The staff was wonderful and they cared for you like family. I can’t leave all there names on here, because there were so many involved with his care. BUT I want to leave them all a big shout out…. THANK YOU!!! Keep up the good work!! Your job matters and makes a big difference.

CommanderUSA

Dec 2013

via Google ↗

As a newly discharged patient, I can tell you that the staff at The Brian Center are top notch. Over the past few years I have been in many hospitals and physical rehab facilities and none have even come close to the professionalism, caring, humorous and friendly people I encountered at The Brian Center. From the administrator to housekeeping I have never had such wonderful people on my side before. The rehab room, while small, is perfect for the one on one attention that I received from the Occupational and Physical therapists. I can say that my time there was well spent. I will carry the memories of The Brian Center and its staff for a very long time. They healed my body with their knowledge and soothed my soul with their friendship.

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Government Inspection History

4 inspection visits in the last three years, 38 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 21, 2024Health Complaint1 citation
  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 20, 2024

Aug 18, 2022Fire Safety StandardHealth Standard12 citations
  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 31, 2022

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 31, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 31, 2022

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 31, 2022

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 31, 2022

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 21, 2022

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 21, 2022

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 21, 2022

  • Ensure staff are vaccinated for COVID-19

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 21, 2022

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 21, 2022

Mar 4, 2021Fire Safety StandardHealth Standard13 citations
  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 25, 2021

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 25, 2021

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2021

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2021

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2021

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2021

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2021

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2021

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2021

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2021

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2021

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2021

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2021

Feb 14, 2019Fire Safety StandardHealth Standard12 citations
  • Use approved construction type or materials.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2019

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2019

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2019

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2019

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 26, 2019

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 26, 2019

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 26, 2019

  • Meet other general requirements that are deficient.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2019

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2019

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2019

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2019

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Kissito Healthcare Brian Center Botetourt offer?

Kissito Healthcare Brian Center Botetourt offers Skilled Nursing / Long Term Care.

Where is Kissito Healthcare Brian Center Botetourt located?

Kissito Healthcare Brian Center Botetourt is located at 188 Old Fincastle Road in Fincastle, Virginia.

What do families say about Kissito Healthcare Brian Center Botetourt?

Most reviewers describe a caring, professional rehab and long-term-care staff who helped residents recover and go home, especially praising the physical and occupational therapy team. However, one detailed review raises serious concerns about neglect, poor documentation, and unresponsive management.

How did Kissito Healthcare Brian Center Botetourt do on recent health and safety inspections?

Kissito Healthcare Brian Center Botetourt had 4 government inspection visits in the last three years, with 38 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Kissito Healthcare Brian Center Botetourt?

Submit the Request Information form on this page, or contact Kissito Healthcare Brian Center Botetourt directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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