James Waddell
Jul 2025
Wendy and the staff are the best!!! The staff is so kind and thoughtful. My mom always said that this was the place she wanted to go to.
1 / 6Quick Facts
- Care focus
- Specifically noted as strong for dementia care
- Billing policy concern
- One family disputed rent charges after resident's death
What Families Think
Most families describe Brentwood as a warm, well-run community with attentive staff who communicate regularly and go out of their way for residents, including those with dementia and Alzheimer's. However, a handful of reviewers report serious concerns about rough handling, neglect of hygiene, and a harsh billing dispute after a resident's death, so experiences appear to vary.
The Good
- Staff described as caring and attentive
- Strong communication with families about resident status
- Regular activities: music, arts, games
- Praised for dementia and Alzheimer's care
- Clean, well-organized, well-managed environment
- Small enough that residents aren't overlooked
The Bad
- One report of a resident being handled roughly
- One report of a resident found unclean and disheveled
- One reviewer described a harsh billing dispute after a resident's death
- A couple of reviewers say staff became defensive when concerns were raised
AI-generated from reviews and community data.
Brentwood Retirement Community is a senior living community in Muscle Shoals, Alabama offering Independent Living and Assisted Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 26 reviews.
About Brentwood Retirement Community
Brentwood Retirement Community is an assisted living facility in Muscle Shoals, Alabama, providing residential care and support services for older adults.
The community is widely praised by families for its attentive, compassionate staff and clean, well-maintained environment. Visitors consistently describe a warm atmosphere where residents are engaged through regular activities, including music performances, games, arts, and entertainment, and feel recognized by name. One family noted that their father transformed from withdrawn and lonely to enjoying staff companionship, while another appreciated the personalized attention that comes from the facility not being oversized. Staff communication with family sponsors is highlighted as prompt and responsive to residents' needs.
The facility carries a 4.2 out of 5 Google rating based on 26 reviews. While most reviews are deeply positive, a small number of families reported concerning experiences, including questions about billing practices and, in one case, allegations of rough handling and inconsistent care quality. These conflicting accounts suggest the quality of experience may vary or depend on individual circumstances.
Types of Care at Brentwood Retirement Community
Assisted LivingIndependent Living
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Brentwood Retirement Community
4.2overall · 26 ratings combined
4.2★ on Google (26)
scott finger
Jul 2022
This place is a joke don’t go there
Mia Thalady
Jun 2022
I took my dad from here a while ago I witnessed a lady being snatched by the arm and then I noticed if I just show up out of the blue he would not be clean and look disheveled they talk a good game at first but it’s all a lie and once I address my concerns and spoke about taking him out they became very rude I recommend you find somewhere else
Becky Pennington
Dec 2021
My mother spent 2 years at Brentwood before we recently moved down to the coast. Everyone was very kind to my mom and to me also. I liked that it wasn't so huge that patients got overlooked. They provide great activities and my moms favorite was when singers would come and sing gospel songs. I hated to move her but I tried to select a facility closest in size to Brentwood and their staff seems great too. A special thanks to Wendy and Barbara. Thanks for taking good care of my mom. I will miss you guys and Brentwood a lot!
Nicklas Peoples
Oct 2021
Epic community with the very best nurses and caregivers! Hands down the top facility in the shoals!
Frequently Asked Questions
What types of care does Brentwood Retirement Community offer?
Brentwood Retirement Community offers Assisted Living and Independent Living.
Where is Brentwood Retirement Community located?
Brentwood Retirement Community is located at 2505 Alabama Ave in Muscle Shoals, Alabama.
What do families say about Brentwood Retirement Community?
Most families describe Brentwood as a warm, well-run community with attentive staff who communicate regularly and go out of their way for residents, including those with dementia and Alzheimer's. However, a handful of reviewers report serious concerns about rough handling, neglect of hygiene, and a harsh billing dispute after a resident's death, so experiences appear to vary.
How can families visit Brentwood Retirement Community?
Submit the Request Information form on this page to connect with Brentwood Retirement Community and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Brentwood Retirement Community? Claim this listing to update photos, pricing, and details. It's free.
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Prefer to stay home?
Home care agencies serving Muscle Shoals bring help to the house: daily living, companionship, and respite for family caregivers.
